VHL MECHANICAL Reviews

Name: VHL MECHANICAL
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 4.28

4.3 Rating 753 Reviews

82 %

of reviewers recommend VHL MECHANICAL

Company Reviews

Metrics

Info

4.3

Based on 753 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arranged to have a VHL engineer visit to check on some issues I've been having with my heating and to do a boiler service. He successfully diagnosed the issue with the heating, but since the service my boiler hasn't worked properly. VHL deny all responsibility for this, even though the fault appeared the very next time I turned the hot water on since they looked at it. Previously the boiler had been working just fine, the other issues I had were unrelated to it. They would only send someone out to look at it if I paid another call out charge. Needless to say I won't be taking them up on their offer.”

Helpful Report

Posted 9 years ago

“The boiler did not work particularly well after the service and new replacement part - however may just need a new boiler !”

Helpful Report

Posted 10 years ago

“The Plumbing done for us last year was a success. Have already recommended to 2 friends. Hope you can send the same person again. Telephone service in Harrow could be helpful. Thanks”

Helpful Report

Posted 10 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“I have used VHL on at least five occasions in the last 12 months. Their work has been excellent on the first four occasions, but on the last occasion when a kitchen tap was replaced, their plumber did not secure the new tap firmly onto the sink. Whilst there is no problem with its operation, it simply turns slightly to left or right when the hot or cold tap is turned on. I will need to get them back to fix it.”

Helpful Report

Posted 10 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“This company should be avoided at all costs. I called them in to look at my broken boiler, which they had been servicing previously, on an 'informal' contract with our housing association. But when I mentioned a new boiler, they showed no interest at all in the repair, and spent the whole callout time trying to convince me that they had the best installation offer. And then, without the two dodgy operatives having done another single thing, they charged me the full callout fee (around £130 or so, as I recall). Avoid these cowboys.”

Helpful Report

Posted 10 years ago

Hi Thank you for your review, we really appreciate your feedback, sorry to hear about the price issue, but we have now improved our service based on your review by introducing a price match promise, so hopefully the next price we give you we can be much more competitve and save you money. Regards, Daniel Village Heating Customer Service Team

Posted 9 years ago

“Very disappointed, considering VHL are a sizeable (and locally well reputed) company. The service engineer left the boiler in such a state that it had to be disconnected, and that in the cold weather we had this year in March. The problems that the service engineer said my boiler had during our annual service were all incorrect, and this was proven when I got another company to come and replace my boiler. With the boiler dismantled, they were able to physically show me what the problem was and they told me that there was no need to replace my boiler after a mere seven years. All-in-all, very disappointed, both at the incorrect diagnosis of my boiler AND at the cost of having a new boiler installed based on the advice of VHL!”

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Posted 10 years ago

Posted 9 years ago

“Initially i was promised all work will be carried out within the hour, i paid £162 - then i was told they need to come out again which cost me an additional call out charge plus parts cost- the engineer turned up 2 hours late, i had to cancel my meetings to wait at home because another job was more important- then the engineer left a water leak through my boiler. I am far from impressed with the service, a manager was due to call me back- still heard nothing!! Won't be using them again. I'm left with a water leak and no one will answer my calls or call me back.”

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Posted 10 years ago

“Plumber Tom turned up on time and did a very good job.”

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Posted 10 years ago

“Hopeless engineer wrong diagnosis very unhelpful The fault was not correctly identified Useless waste of money Very difficult to deal with the engineer and phone answering service Poor service bad engineers”

Helpful Report

Posted 10 years ago

“We have not used this company. We did request a quote, made an appointment for them to quote for a new boiler but they failed to attend. We phoned to make a second appointment, they never returned our call.”

Helpful Report

Posted 10 years ago

“21st June 2016. First of all the email says 'recently made a purchase from Village Heating etc..' This was actually October last year! Secondly, I had to pay £90.00 up front for the call out. The engineer did arrive within the hour so that is a plus point and he fixed the problem within an hour. However, I was charged £35 for a thermocouple which six months later failed again. I had another company fit the same part and it only cost £4 this time. I felt I was ripped off the first time for the price of the part! Unlikely I will use VHL Heating again.”

Helpful Report

Posted 10 years ago

“It was our free annual service as part of the new boiler installation. However, It would have helped if the engineer or somebody from the team could have offered to have further service package.”

Helpful Report

Posted 10 years ago

“We booked appointment & engineer called and was told that estimate will be sent. I had to chase several times for estimates. Admin staff did not have any clue regarding estimates. In the end we carried out our work by another company.”

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Posted 10 years ago

“The engineer was rude and abrupt, would never recommend the company. The engineer needs to be sent in a customer service course, would not recommend your company”

Helpful Report

Posted 10 years ago

“Engineer was very thorouh and efficient”

Helpful Report

Posted 10 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 10 years ago

“Chris was very helpful and the work was carried out in a swift and tidy manner. Would recommend without hesitation. Have been a happy customer for over 20 years !”

Helpful Report

Posted 10 years ago

“I had my boiler serviced by VHL and very happy with the service and the Engineer.”

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Posted 10 years ago

“prompt, reliable, corporate, expensive, abrupt”

Helpful Report

Posted 10 years ago

Thank you for your review, we really appreciate your feedback, sorry to hear about the price issue, We have now improved our service based on your review by introducing a price match promise, so hopefully the next price we give you we can be much more competitve and save you money. Regards, Daniel Village Heating Customer Service Team

Posted 10 years ago

“Your engineer gave the correct advice for illegal gas boiler flue fitting. The matter is going to court. Thank you.”

Helpful Report

Posted 10 years ago

Thank you for your review we really appreciate your feedback and look forward to doing work in the future for you, glad our engineer Bhavik saw this issue and let you know. Regards, Shazia Village Heating Customer Service Team

Posted 10 years ago

“Avoid like the plague. Booked appointment to fix boiler at 11, engineer didn't turn up. Spoke to aggressive receptionist who said he was running late and would be there "soon". I rang a further 3 times over the next 2 hours after being told "he's on his way" each time. Eventually same aggressive receptionist admitted engineer had been held up at another job and couldn't leave. An engineer finally arrived at 3, did the "repair". A week later boiler went wrong again, same fault.”

Helpful Report

Posted 10 years ago

Hi, Sorry to hear about this issue, we are constantly improving our service and have retrained lots of our staff member to be able to assist our customers in a much better way, If you could drop me an email with you contact details so we can discuss the matter further and i can gain some more feedback, Thank you

Posted 10 years ago

VHL MECHANICAL is rated 4.3 based on 753 reviews