VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 773 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 773 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and a versatile tool! I have used it for 2 years and I love VideoScribe! With all the enhancements and templates this company provides, I only have good things to say about VideoScribe!”

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Posted 3 years ago

“Excellent customer service! Very friendly, and the issue I was dealing with was resolved promptly!”

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Posted 3 years ago

“VideoScribe is one of the tools my company uses for communicating internal and external Strategies in the past many years, guess not too long after the launch. The ease of use, the continuous improvements and Customer service are amazing. Regarding customer Service: the helpdesk support online works positively well as is in other big software companies. My personal experience with the "live support" is that within one day there is personal contact for issues that are computer or user specific. You will fall in love with their hands-on approach combined with positive reinforcement and understanding as well as how they follow up and walk with you step by step to come to an appropriate solution. I recommend VideoScribe as a great visual scribing tool on its own or as a great add-on to other video editing tools. I use it in combination with Final Cut Pro and can imagine that some of the stuff will be implemented in the future within VideoScribe. If you are a VideaScribe member and you have an issue that has no online troubleshooter; please contact their support centre. You will be grateful.”

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Posted 3 years ago

“I have used this product for several years with positive feedback from students. I do wish they had more pictures to work with, but it is possible to download other images from other sources. Recently, I had some tech issues while downloading the new version. While it took a little time, the Sparkol team was very responsive and patient in assisting me.”

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Posted 3 years ago

“The Presentation Openers and Closures was extremely effective. My students especially enjoyed analyzing the openers because of the embedded TedTalk videos. As a result, I am expecting to find growth in these areas of their presentations. The service that I received was extremely helpful as well. I emailed late on a Friday and had a response waiting for me Monday morning when I opened my email.”

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Posted 3 years ago

“Very nice to app”

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Posted 3 years ago

“Easy to work with while trying to reset my password. Stayed in contact and never gave up on the matter. Great follow-through with making sure that the matter was resolved.”

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Posted 3 years ago

“Good product”

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Posted 3 years ago

“I've been a subscriber to VideoScribe for a year and a half, having chosen it over other software for various reasons. But I want to mention here the very good customer service I've gotten. There have been a couple times when the video was not "rendering" properly, and I've contacted them. If there's a simple problem, I can usually figure it out myself, so I only ask for help on the really mysterious and messy ones. The VideoScribe people have uniformly been very helpful and personal and persistent in solving the issues. I could sometimes wish they were open on weekends, so there's occasionally a lag. But they have been not only competent, but involved in whatever issue I've had. Very good customer contact and service.”

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Posted 3 years ago

“Awesome product with plenty of tutorials to kick start your learning and get into creating superb videos. The support team are super fast at dealing with queries too!”

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Posted 3 years ago

“I’m a newbie to the whole video scribe world. I’m also tech challenged. One thing for sure the team at video scribe are on point with customer service. I live in the US so we have a time difference but those guys go above and beyond to note that and get my inquiry solved as soon as time allows. They reach out to find out if support was helpful. If I’m still struggling some one higher up will chime in and hold my hand. This is what it means to run a a credible business. They will not allow my lack of knowledge to hinder my success on their platform and with their product. This is how it should be with all businesses, going above and beyond to keep your customers happy. Thanks Video scribe team.”

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Posted 3 years ago

“Video scribe is always quick to respond to issues and that's pretty good since there is a time change, they are on the other side of the pond.😊 They are professional and nice.”

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Posted 3 years ago

“Easy software, great sharing of knowledge (hints) and very responsive helpdesk.”

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Posted 3 years ago

“I am very happy with the support team, who was very skilled to solve my issue quickly. As a new subscriber, it showed to me that I've made the right decision. Thank you.”

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Posted 3 years ago

“El soporte de VideoScribe es eficiente y eficaz, me respondieron rápidamente, y me ayudaron. Además son personas muy amables, no como esos servicios en que te atiende un robot y te lleva a un camino sin salida. Solucioné mis dudas y aprendí como empezar y sacar más provecho a mis video Eficiencia y amabilidad.”

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Posted 3 years ago

“VideoScribe is a fascinating program! With the ability to have an infinite canvas and camera transitions it opens it expands my world of creativity. Easy to use. Fun to use! Their support people are easy-going, effective and efficient. Thank you All!”

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Posted 3 years ago

“Great support. Thx”

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Posted 3 years ago

“Easy to use. Good customer support.”

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Posted 3 years ago

“It is very easy to create video animations with VideoScribe. I am using the software for 3 years, and I am a happy customer. Their customer service is always very supportive and helpful.”

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Posted 3 years ago

“The program is really good and if there is a problem, the customer service is there for help. They respond quickly and could solve every issue I encountered so far. There are a ton of great images that you can use, and they even provide many more since I bought the product. They keep updating VideoScribe to ensure the best outcome for the customer. I would really recommend it!”

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Posted 3 years ago

VideoScribe is rated 4.3 based on 773 reviews