I've been a subscriber to VideoScribe for a year and a half, having chosen it over other software for various reasons. But I want to mention here the very good customer service I've gotten. There have been a couple times when the video was not "rendering" properly, and I've contacted them. If there's a simple problem, I can usually figure it out myself, so I only ask for help on the really mysterious and messy ones. The VideoScribe people have uniformly been very helpful and personal and persistent in solving the issues. I could sometimes wish they were open on weekends, so there's occasionally a lag. But they have been not only competent, but involved in whatever issue I've had. Very good customer contact and service.