VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 773 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 773 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed educational pricing. Paid for the regular pricing. Sent an email to the team. They responded quickly and fixed my issue on the first try! Greatly appreciated! Wish all companies worked this way!”

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Posted 3 years ago

“Sparkol is very responsive and helpful when I have had trouble, particularly in rendering. They were timely, shared with me the issue so I could learn, and even helped me make a tight deadline. I know I can count on them to help when needed. Great program and great customer service.”

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Posted 3 years ago

“A good program, a convenient and understandable management interface for the user. You can create a presentation intuitively without much knowledge. The team showed itself on the good side, because they quickly answered my questions and gave advice. I recommend it!”

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Posted 3 years ago

“Proactive communication and efficient support. I got payment issue due to bank policy but they tried their best to sort it out, much appreciated. The software is acceptable and helpful to me in my training courses. Recommended.”

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Posted 3 years ago

“Customer service is good. Quick response. Product is good for what I want to do.”

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Posted 3 years ago

“VideoScribe? If it didn't exist, it would have to be invented. I 'm using it from several years without any particular issues. Making scribes it' easy; is child's play and can be learned in a few hours. The customer service is lean and helpful but don't work on weekends.”

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Posted 3 years ago

“Love VideoScribe. They are always upping they're game making the interface easier to use and giving us more and more graphics to use. Their customer service is always prompt and helpful. Never had a problem getting help when it was needed. Would recommend to anyone looking for any easy and intuitive whiteboard animation software.”

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Posted 3 years ago

“Videoscribe is a great app for education and instructional purposes. As a user, having created over a hundred educational videos for my site (desaprenderyaprender.com), I can see they are trying really hard to provide updates with real improvements but specially service, which is personal and fast. Thank you guys.”

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Posted 3 years ago

“He became kind to solve the problem. Thanks to you, I was able to solve the problem. Thank you very much.”

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Posted 3 years ago

“I'm very happy about the support of the customer service when I tried to download the latest version of Videoscribe for my Mac. Now everything works brilliantly.”

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Posted 3 years ago

“Perfect service on a technical problem!”

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Posted 4 years ago

“Videoscribe is a great piece of software. There’s a learning curve as with any application, but not too difficult. Customer service is also really good with quick and effective response to tickets.”

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Posted 4 years ago

“Price down!”

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Posted 4 years ago

“Necesito traduccion a español”

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Posted 4 years ago

VideoScribe is available in Spanish, we explain how on this support page - https://support.sparkol.com/knowledge/changing-languages-in-videoscribe

Posted 4 years ago

“Great service and answered my question in good time and fully. The product is excellent, too. We use it for all our videos now as it's so easy and effective.”

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Posted 4 years ago

“Our company has VideoScribe for our Learning & Development team; one of my colleagues forgot to sign out before going on paternity leave. Because I didn't want to bother him at such a great family time for him, I turned to Sparkol customer service. I explained the issue and before they logged the ticket, they had solved my problem and I was able to continue with my project. Where else can you get customer service as excellent as this? Thank you Customer Service at Sparkol (yes, they are definitely CUSTOMER SUCCESS for me!”

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Posted 4 years ago

“During lockdown I had to reinvent myself from communication trainer to creator of video animations for my clients. I have tried several of these animation applications, read a lot of reviews, and now I am convinced that VideoScribe is simply the best for me. Recently I had a quality problem in rendering a video and the service desk people really think along with me as a customer. With their help, I now have a qualitatively better and faster solution.”

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Posted 4 years ago

“I have been using VideoScribe for over 6 years to send out introductions to courses; welcome videos and explanatory videos. They are easy to create and get great feedback. The technical support from the VideoScribe team has been second to none.”

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Posted 4 years ago

“Great CS support team that immediately identified what my issue was and established time frames for when my issue would be resolved.”

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Posted 4 years ago

“Working very good, customer service is great :)”

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Posted 4 years ago

VideoScribe is rated 4.3 based on 773 reviews