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Victorian Plumbing Reviews

4.5 Rating 19,555 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 3rd May 2024

Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived in good time, very pleased with it.”

Posted 1 week ago

“Really pleased with my gold shower head. Lovely size and colour matching my other bathroom assesories .. taps etc.”

Victorian Plumbing 5 star review on 3rd May 2024

Posted 1 week ago

“Great communication throughout the ordering process. The delivery was also very well commincated. Will buy from Victorian Plumbing again.”

Posted 1 week ago

“Tap and plug looks great quality and has made my sink look like new! A great improvement. The only thing that prevented me giving 5 stars was the shipping time. Don't order form here if you need something quickly. It did say 2 - 7 days, so it was within this, but it did take the full 7 days.”

Posted 1 week ago

“Order arrived complete and on time”

Posted 1 week ago

“Very pleased with service from start to finish - from placing the order online to its arrival (in one consignment), at my front door. I was kept up-to-date with with, and at every stage of the delivery. No complaints.”

Posted 1 week ago

“Nice vanity unit and sink well made great price and fast delivery”

Posted 1 week ago

“I personally would not even provide Victorian Plumbing one star after my recent experience with them. After placing an order for three branded shower screens with side panels, we received two correct with the third being a completely different brand with a different height to the side panels. Because of this, it could not be fitted. I provided customer services with all the necessary information (Photographs of the incorrect item, order confirmation and invoice). Each time I provided them with information, the agents came up with a new excuse as to why this happened. First I was told it was my error, even though I had provided the email confirmation proving they had provided the wrong screen. Second, they told me that because the shower screen I ordered was out of stock (even though it stated 'in stock' online) they took it upon themselves to provide a different shower screen without my consent and they then began to revert back to requesting photographs and order confirmations that I had already provided to them, saying they had never received them. I have now had to stop pursuing the matter as the issue was not being resolved and making me extremely stressed and anxious. I have now lost out on money as well as wasted my time trying to resolve an issue that customer services clearly did not to help me with. I have also had to pay twice for the shower screen from another supplier in order to complete the project. I would not recommend Victorian Plumbing and will never be using them again.”

Posted 2 weeks ago

“Prompt service and lovely product”

Posted 2 weeks ago

“Price, Product and Delivery perfect. Radiators immaculate. Delivery driver extremely polite and well organised with an electric pallet truck making moving the pallet simple.”

Posted 2 weeks ago

“Order went through easily and was delivered as stated. Haven't yet fitted the shower enclosure, so cannot comment at this stage.”

Posted 2 weeks ago

“Every thing went as informed.”

Posted 2 weeks ago

“Just wanted a quick replacement for a leaking mixer while I save up for a refurb, this is perfect. It’s fixed the slow filling problem (as the last one was leaking).Really quick dispatch, good quality product, easy to install, my family hasn’t heard of this brand but I’d recommend it”

Posted 2 weeks ago

“Great website. Easy to use. Good selection and I found what I wanted very easily. Item arrived promptly, well packed and I am very pleased with it. Good communication with the company from the time I placed the order until the item was delivered”

Posted 3 weeks ago

“ordering was good and delivery was swift. Driver was very helpful. Look good”

Posted 3 weeks ago

“Good delivery”

Posted 3 weeks ago

“The carrier I ordered for bathroom toiletries is strong,well-designed,and has the advantage of being able to stick to surfaces without screws.As it is transparent, it goes with any decor. This item arrived within 24 hours; it is smart, practical, and has already been admired by my neighbour! Thanks for the prompt delivery: I am happy to reccommend you. Mary G Blanchet s it is transparent, it can go with any decor.”

Posted 4 weeks ago

“As yet I have not received my order and the only way to contact Victoria Plumbing is via messaging service. Can have submitted my query 5014235. Can someone get back to me urgently”

Posted 1 month ago

“Easy to find parts on website, prompt delivery.”

Posted 1 month ago

“Website easy to use. Good notifications of delivery. Chatsworth radiator / towel rail looks very stylish & affordably priced. Very satisfied.”

Posted 1 month ago

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Victorian Plumbing is rated 4.5 based on 19,555 reviews