Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,934 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and delivery, no complaints”

Helpful Report

Posted 1 month ago

“Misleading practices. Although the 10 percent discount was clearly advertised on the page for customers purchasing from outside the UK, the reduction was not applied on the final invoice. Furthermore, during Black Friday, none of the discounts displayed across the website were actually honored. This is both unprofessional and disappointing. As property developers who place significant value on reliability, we will not be returning to this store.”

Helpful Report

Posted 1 month ago

“Right product quickly delivered.”

Helpful Report

Posted 1 month ago

“Nice mirror, heated area a bit slow to clear otherwise all good”

Helpful Report

Posted 1 month ago

“Very good product and outstanding customer service would recommend 👍”

Helpful Report

Posted 1 month ago

“Excellent service and quality product.”

Helpful Report

Posted 1 month ago

“The checkout process was simple and we were notified and updated with our delivery.”

Helpful Report

Posted 1 month ago

“Great product. Prompt delivery”

Helpful Report

Posted 1 month ago

“Shocking company! No customer service! Be warned!! All done by email!! They don’t give a flying xxxx!! Damaged goods!! Had to skip a new bath at £700! And buy local as zero contact!!”

Helpful Report

Posted 1 month ago

“Product was as described and sizes were accurate. Good quality item, reasonably priced. They kept me updated regarding delivery.”

Helpful Report

Posted 1 month ago

“Fantastic service, delivery arrived before due date. The product was installed within 10 minutes of receipt.”

Helpful Report

Posted 1 month ago

“Old age made ordering on line difficult, but huge thanks to EMILY who came to my rescue and phoned me directly and completed the order, also Kieron for swift money transfer. The order arrived safely and the bathroom looks fantastic, so many thanks to the great staff x”

Helpful Report

Posted 1 month ago

“Ordered a sample tile. Quick delivery and a lovely, solid item. Will be purchasing in the new year for lounge project. Thanks”

Helpful Report

Posted 1 month ago

“First class product Competative pricea First class delivery what more can you ask for keep up the good work i will be back”

Helpful Report

Posted 1 month ago

“I was disappointed. I placed an order with the company solely because they stated that they had stock due less than a week later unlike competitor companies. It turns out this was untrue- in fact Victorian Plumbing never have any stock of this product- it passes the order on to the manufacturer who have a standard 21 day lead time - given 2 days to pass the order on, this amounts to 23 days lead time - which means that any planning has to go by the wayside.”

Helpful Report

Posted 1 month ago

“Great package when delivered I'd thought there ETA would be sooner but ha ho demand I suppose items were well packaged if good quality goods but I had a part missing and after 4 days still awaiting a response so that side things not so good that's why 4 stars not 5”

Helpful Report

Posted 1 month ago

“We decided to buy our toilet and the cistern as well as a unit from Victoria Pluming as the prices were reasonable and we compromised on not having top modern quality. The unit comes without a top cover which we also bought from Victoria Pluming, however it didn't fit and we sent it back, Mid October. As I didn't hear back for 2 weeks, I created a refund query in the system, which was responded in couple of days and within a week we now have the refund. I terms of quality, time will tell. I wish the return process was quicker and more efficient but overall experience was good enough.”

Helpful Report

Posted 1 month ago

“My Victoriana tap with extending spray hose exceeded expectations. Modern functionality with a traditional look. Will use again.”

Helpful Report

Posted 1 month ago

“Our order arrived on time and undamaged, it was just what we ordered and replaced our old leaking radiator good qua;ity product and easy to fit. we would reccomend Victoria Plumbing for service and quality”

Helpful Report

Posted 1 month ago

“Victorian Plumbing standards have gone down significantly. There is no way to contact them if something goes wrong, only chat bot. Just in case, their number is 01695664187 (they give out their number only if it's to make a purchase). I called them on this number after they failed delivery twice and they arranged for another one that, finally, arrived in good conditions (after wasting over one week and missing three days at work - see below for details). Terrible experience with this company. I was meant to receive a pallet delivery from them today 04/11/25 and I was waiting at the property. Nobody turned up. I received an email from Fran Clover stating she rang me to inform the driver could not find the address (!) and that the driver would be waiting for 15 minutes. I did not receive any call (turned up she dialled a wrong number, despite me having provided the correct one) and there was no driver waiting for 15 minutes. The address is on a major road and clearly displayed on Google maps so clearly an excuse as no delivery turned up. I replied to Fran immediately via email to please contact me on the correct phone but nobody bothered to reply and they made me miss the delivery. Then you are obliged to contact them via chatbot and again, no one replies for days. Interesting because when I originally made the purchase I had a problem to pay on their website; in that case, they immediately provided a number to call and I spoke to Marvin Barnes who resolved the issue immediately. This company is just interested in money. Their bathrooms are overcharged, compared to other websites. They use cheap delivery companies that only provide pallet deliveries (by the kerb) and are careless. They have flooded Trustpilot with tons of 5 star reviews (mostly one or two lines reviews praising their staff, quite dodgy!) and hide all 1 star reviews. If you just click on 1 star reviews, turns out there is plenty of them and all very recent. That reflects the real performance of this company. Update 07/11/25 - rescheduled delivery this morning (I had to literally ran after the Ketra driver as he just drove past my building and would have not even stopped). Thanks God I checked the package as the toilet was completely broken in several points. I did not accept the delivery and sent back the item. Totally unacceptable and, as usual, nobody replies (I've sent pictures and opened a case on their website but it stated replies take 72 hours).”

Helpful Report

Posted 1 month ago

Victorian Plumbing is rated 4.5 based on 19,934 reviews