Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,998 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service77”

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Posted 1 month ago

“Lots of choice on good value quality products with fast delivery and excellent customer service.”

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Posted 1 month ago

“Great choice and great communication regarding delivery.”

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Posted 1 month ago

“Good quality and speedy delivery”

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Posted 1 month ago

“Well I messed up. I ordered a pump and it promptly arrived. When the plumber came to install it we both realised that a small detail has had been left out of the order and therefore the pump was negative and not positive or vice versa. Entirely our fault. But Victorian plumbing took back the part and immediately compensated me for my expense. I was impressed with the speed of their action and with the no quibble understanding of the situation. Many thanks.”

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Posted 1 month ago

“Nice thing that there was interest free financing option available. The product were in good quality but delivery was delayed.It looks like There is no person available on customer service , only boot”

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Posted 1 month ago

“Good service Delivery very efficient Mirror really nice”

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Posted 1 month ago

“Good selection of period bathroom products at competative prices. Can't ask much more than that.”

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Posted 1 month ago

“Everything as ordered, was prepared to drill bath for taps but did think about overflow. Had the right drill sizes for both and was easy to do. Bath cam on a palet and driver manoverd it to my patio doors for easier access and was well padded.”

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Posted 1 month ago

“Ordering the product was no problem for me, the delivery was also very fast and professional, the prices were very affordable and the products were of high quality.”

Victorian Plumbing 5 star review on 24th February 2026

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Posted 1 month ago

“Easy ordering, rapid delivery and fair priced.”

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Posted 1 month ago

“I am extremely disappointed with my experience with Victorian Plumbing. The service from start to finish has been unacceptable. Firstly, the delivery process is completely misleading. Heavy furniture is not delivered to your door as you would reasonably expect. Instead, it is simply left outside, regardless of the weight or practicality of moving it. You are effectively abandoned with large, heavy items and no assistance whatsoever. This is completely unreasonable, especially for bathroom furniture. Secondly, the quality of the product is shocking. The furniture arrived covered in dust, visibly dirty, and clearly poorly manufactured. The materials feel cheap, the finish is substandard, and overall it looks nothing like a premium product. The quality does not justify the price in any way. Customer service has been equally disappointing. It is extremely difficult to get clear answers, and once you raise an issue, you feel completely left on your own. There is no sense of accountability or support. To make matters worse, if you want a refund, you are expected to pay out of your own pocket for returns. After already receiving a faulty and poor-quality product, being asked to spend even more money is unacceptable. The entire experience feels like a trap: attractive marketing, but once you have paid, the responsibility shifts entirely onto you. Poor delivery standards, poor product quality, and terrible customer service. I would strongly advise others to avoid this company. There are far better suppliers out there who actually value their customers and stand behind their products.”

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Posted 1 month ago

“A well designed toilet, excellent flush, sleek lines & v practical without a rim to harbour bugs.”

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Posted 2 months ago

“Ordered a sink as a broke our old one. Received quickly & as described. Thank you”

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Posted 2 months ago

“Wasn’t happy with the tray,very rough around the waste hole. Fitter had to fill and rub down,because I didn’t want silicone using, so it took longer to fit. Shower surround was fine and looks nice. Delivery was great, driver was very friendly and very helpful and helped me check for any damage, also helped me carry it into the house 👍.”

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Posted 2 months ago

“Had the usual High Standard of service from Victorian Plumbing and delivered my goods to the North of Scotland without any hassle.”

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Posted 2 months ago

“Happy with the service. And quality”

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Posted 2 months ago

“I purchased a shower unit from Victorian Plumbing with a 5-year guarantee. After four years of faultless use, it stopped working properly. When I contacted customer service, instead of addressing the issue, I was asked to check whether my central heating and pressure tank were set up correctly and whether the shower had been installed according to the manufacturer’s instructions. I explained that I am not a plumber and that the unit had been working perfectly for four years — but this appeared to be used as a way to deflect responsibility. To get clarity, I contacted a professional plumber, who advised that the likely cause was a faulty cartridge. I relayed this back to Victorian Plumbing and was then informed that the cartridge is only covered for one year. This makes the 5-year guarantee feel misleading. The cartridge is a key working component in a thermostatic shower and one of the most common parts to fail. Excluding it after one year significantly limits the value of the warranty. Very disappointed with how this has been handled and the lack of meaningful support. I would advise others to read the warranty exclusions very carefully before purchasing.”

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Posted 2 months ago

“Very competitive price excellent service quick delivery packaged well. Great communication. No hesitation in recommending”

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Posted 2 months ago

“Ticked all the boxes , easy to order , quality product , excellent packaging, helpful delivery driver .”

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Posted 2 months ago

Victorian Plumbing is rated 4.5 based on 19,998 reviews