Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,969 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,969 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 24th February 2026

Agnieszka Zaniewicz

Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Free tile samples arrived very soon after I ordered them. Very many thanks - will hopefully place an order soon”

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Posted 3 months ago

“I made a refund 10 days ago and nothing”

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Posted 3 months ago

“I spent over £1500 on my order so got free standard delivery. It took weeks to get my stuff so be aware. When I made an enquiry as to why it was taking so long I was told if I wanted to pay for delivery they would process my order quicker. Free delivery puts you at the back of the queue.”

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Posted 3 months ago

“Good. Good good”

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Posted 3 months ago

“Great service kept us informed and delivered goods when they said they would.”

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Posted 3 months ago

“Great range of tiles to choose from, the samples to double check on texture and look, made the fine tuning on the final decision that bit easier. Ordering was simple, we were kept in the loop, and given delivery options by the carrier. Driver of the carrier was very helpful & completed a smooth process from start to finish. Thank you Victorian Plumbing.”

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Posted 3 months ago

“Competitive prices, simple ordering process, good updates on delivery. Quality products, however a couple of parts were missing and the process for recovering these was a long winded process.”

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Posted 3 months ago

“Upon receiving our parcel (wallpaper) packaging was aweful not wrapped tidy, the wallpaper was ripped so we lost over half of the 1st roll, lucky we had enough to finish the job, needs to have bubble wrap placed around it to protect the paper very slowly dash”

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Posted 3 months ago

“Reliable delivery and good quality product”

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Posted 4 months ago

“Prompt delivery as promisedk”

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Posted 4 months ago

“Tiles arrived quickly and well packaged”

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Posted 4 months ago

“One of the main reasons we ordered from yourself was guaranteed delivery Tuesday had a plumber ready and waiting Wednesday morning. However, the courier company didn’t deliver it till Wednesday only a small issue but the reason we bought from you was you could guarantee Tuesday when I checked out.”

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Posted 4 months ago

“I ordered goods from this company long time and i promised myself not to do that again. regrettably i did it again (recently), and i was sent tiles that are very different and discoloured. the customer service has been trying to hide behind vague description and continued to be dishonest, I say avoid buying products form them: they are extremely poor quality and the customer service very dishonest”

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Posted 4 months ago

“Good communication Pleased with product that came swiftly”

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Posted 4 months ago

“delivered exactly as stated. not yet installed so unable to say how good it functions, or durability”

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Posted 4 months ago

“The order was processed very efficiently. The delivery driver was prepared to wait while we checked the order, which we appreciated And the actual items were of a high standard and very pleased how it looks, now fitted. Would definitely use Victorian Plumbing again”

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Posted 4 months ago

“Decent product, quickly delivered”

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Posted 4 months ago

“Very happy with our order, the taps are lovely. Haven’t managed to unwrap the radiator yet to inspect but I’m hopeful that it’s as good as usual from Victorian Plumbing”

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Posted 4 months ago

“Delivery was quick and no issues with my order”

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Posted 4 months ago

“Very diifficult to make returns. Lots of delay and confusion and delay in paying refunds in breach of distance selling rules”

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Posted 4 months ago

Victorian Plumbing is rated 4.5 based on 19,969 reviews