Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,754 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt fir but because if sealed packaging unable to try and return. Wasted my money.”

Helpful Report

Posted 5 years ago

“Radiator was delivered as and when expected but it was found to be slightly warped. Not enough to return it but enough to make assembly very difficult.”

Helpful Report

Posted 5 years ago

“Product great, but delivery was poorly organised and communicated.”

Helpful Report

Posted 5 years ago

“I’m happy with my goods but I was not happy with the driver who delivered the goods he said that he was not insured for bringing the stuff upstairs but he could’ve offered to rest them at the bottom inside the house he left them outside the house that I had to carry them inside the house Was not happy at all”

Helpful Report

Posted 5 years ago

“My Bath didn’t turn up by the expected delivery date. I called to ask where it was, I was told it would ‘probably’ arrive in a couple of days however i’d get a call in advance of this to arrange delivery arrangements. A few days later I got a call whilst I was at work from the delivery driver saying he was outside my house trying to deliver my bath. I wasn’t able to take delivery of the bath. Absolute nightmare. Wouldn’t use again.”

Helpful Report

Posted 5 years ago

“The delivery company they use offer an appalling service! When I complained to Victoria Plumbing I was told we know but we are in a contract with them! I would not use Victoria Plumbing again simply because of the delivery issues we experienced! The delivery drivers would not bring the item, a radiator inside my home. It arrived in the packaging (see picture) and the drivers would not take this with them. Overall, very unhappy. The radiator looks lovely, not installed yet so cannot comment”

Helpful Report

Posted 5 years ago

“Painful rearranging the delivery. No details left and no clear online. Redelivery window ridiculously long so have to sit in all day waiting. Box was damaged despite it having tape around the box stating ‘fragile’. Item is dented but is too much hassle to return and reorder.”

Helpful Report

Posted 5 years ago

“I ordered my bathroom units on the 15/10/19. I still have not received it 1/11/19. I rang Victoria Plumbing and was left waiting on the phone for 15 minutes before I spoke to someone. I was given a phone number to try and sort the delivery out myself. It was supposed to be delivered yesterday so I waited in all day. It was not delivered. All in all its been a very unpleasant experience. If I don't get it delivered today I am cancelling my order”

Helpful Report

Posted 5 years ago

“We contacted you to try and arrange a return and didn't find you very helpful we are not sure how to go about it as we cannot get in contact with the delivery company you use ..phone lines always busy”

Helpful Report

Posted 5 years ago

“Relatively straight forward service, only issue was delivery driver said he was 3rd party courier anyway so even after we checked for damage and we wanted to send it back with him we couldn’t (which is in the t&cs to return with driver and not sign for delivery if any damage) . Fortunately there was no damage. UPDATE. Poor instructions. No measurements of where feet and channels are screwed onto the baths. Contacted support for help and just got sent the same old terrible instructions, which were actually worse and different to the ones we got provided.”

Helpful Report

Posted 5 years ago

“I wrote to inform you of faulty goods on the 22nd of October and have yet to hear anything back despite your 72 hour response rate promise.”

Helpful Report

Posted 5 years ago

“Disappointed in the condition of the goods and the time of the replacement item.”

Helpful Report

Posted 5 years ago

“Ordering online was quick easy but item took longer then expected to be delivered. Delivery arrived outside of time slot given (not a problem) but the delivery person was extremely rude and sarcastic not impressed!”

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Posted 5 years ago

“Very disappointed as product damaged in arrival and no response to emails”

Helpful Report

Posted 5 years ago

“I brought a shower that was faulty on install, the plumber called the manufacturer Bristan who after going through some things with him that the shower unit is faulty. I contacted Victoria Plumb two days ago and they said they would investigate, heard nothing so far and haven’t had a working shower since last Tuesday, 10 days ago, no response from Victoria plumbing and tried to call to chase up issue and held on for over an hour before being cut off”

Helpful Report

Posted 5 years ago

“I was not happy with your delivery service- had a large item delivered with no time slot or call to say when it was due to be delivered -and it was left on my door step in the rain! If we are paying for a delivery service I would expect a time slot !”

Helpful Report

Posted 5 years ago

“A lot of items I wanted were significantly cheaper elsewhere, also I have a faulty unit which I have reported and almost a week later still have had no solution or replacement offered.”

Helpful Report

Posted 5 years ago

“Very hard to contact ref 2 man delivery Shower fitting instructions- useless make ikea look good!”

Helpful Report

Posted 5 years ago

“The system itself if excellent, my problem was is the flexible hose for for the sink. a, They are to short for the correct assembly of the unit. Creating an increase in the plumbers bill. b, Metal covered hoses in this wet environment (internal cistern) will create rust and malfunction due to metal rust pieces. c, Third email on subject.”

Helpful Report

Posted 5 years ago

“Parts was faulty had to make it work with parts on van won’t stay at temp when selected”

Helpful Report

Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 19,754 reviews