Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,071 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our shower screen was scheduled for delivery on 17th December. At the last minute the tracking was changed to 25th December. I think it was fairly unlikely to arrive then. I understand that Christmas is a busy time. The delay to the delivery was not the issue but the failure to let us know or offer any kind of explanation.”

Helpful Report

Posted 6 years ago

“I ordered a new thermostatic shower & shower head with valve attachment and paid £6.95 for delivery to get it before christmas as my shower at home wasnt working. The package arrived damaged & half opened where i discovered one item that id ordered was missing. I have tried repeated times to get through to customer services to log a complaint but with many failed attempts as i just got cut off each time someone tried to answer my call. Im worried I wont be compensated as its now outside of the 24hour delivery period to log the complaint. Not a happy customer.”

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Posted 6 years ago

“product was what it was supposed to be but I bought it at extra cost because they promised delivery Monday, it arrived Thursday causing us a number of problems and no answer when I emailed them.”

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Posted 6 years ago

“The product has arrived damaged. We are paying someone to try and cut off the damaged bit as we don't want to be without a bath for Christmas!”

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Posted 6 years ago

“Goods arrived damaged. The sink was in a box but the toilet had no protective packing at all, just shrink wrapped to a pallet. Have sent details to customer service and still waiting for them to come back after 'investigation'. In the meantime I have a wasted time bill from plumber and no toilet.”

Helpful Report

Posted 6 years ago

“Had to request a package several times, with little to no follow up. Once ordered it came on the wrong day which cost me time and money to rectify. Staff at the call center were excellent but unfortunately some of the other departments made the experience a disappointing one”

Helpful Report

Posted 6 years ago

“Everything delivered on time but how do you think a single woman is expected to get the goods in the house (I’m not allowed to lift the goods off the pallet or enter your house????) really!! Then you are not delivering them! And leave all packaging - not too much of a problem - but the huge wood pallet? How am I meant to get rid of that exactly??? Poor service”

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Posted 6 years ago

“Item delivered broken!”

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Posted 6 years ago

“RIP off postage charges for light Items ...eg £25 for Light shower base. Absolutely shameless Martin Horsnall”

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Posted 6 years ago

“Sadly shower tray arrived with bash in the corner and too late to send back”

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Posted 6 years ago

“I was disappointed in your delivery supplier. I phoned &arranged delivery on the Monday. They did not turn up till Tuesday no phone call to let me know & i had to take a second day off work.not good enough.”

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Posted 6 years ago

“Delivery man refused to bring heavy items in the house when the customer clearly couldn't lift on her own, awful attitude”

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Posted 6 years ago

“Still waiting on thr discount yo be refunded as the code when buying never worked?”

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Posted 6 years ago

“This item had been supplied in packaging that had already been opened but appeared complete. Not what I would have expected as it was sold as new.”

Helpful Report

Posted 6 years ago

“Poor delivery service - did not deliver on day arranged Poor returns policy - modern internet purchase needs to be more ‘forgiving’ - I ended up buying rest of my order from a store”

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Posted 6 years ago

“Order placed 17th November, still not received. Not had an update regarding delivery timescale, all it says under order tracker is " order is currently being processed, our Warehouse Team will begin packing your order shortly." Very disappointed.”

Helpful Report

Posted 6 years ago

“Received small item in post but P&P was doubled up, so needlessly charged twice.”

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Posted 6 years ago

“Delivery was unacceptable. Some goods poorly packed. Despite choosing a delivery date and being given a two hour slot this was ignored, delivery rescheduled for two days later without consultation and even then it was late. And I paid a lot extra for that premium delivery. Laughable. So bad it would make me seriously consider never using Victorian Plumbing again ( and I have three bathrooms to complete)”

Helpful Report

Posted 6 years ago

“Being from IT background and not a plumbing background, I would have thought that the ‘product recommendations’ ie (people that bought this, also bought......) would have been customised in the VIctoria Plumbing management system to match SKU’s / gtins / MPN’s as both my traps was not compatible nor did the basin fixing kit fit through the chosen basin and had to disrupt my task to go to the local merchant to buy the correct one. In a world where nobody needs or wants ‘returns’, I would have thought that you might have the algorithms of recommendations already water-tight (no pun intended). If you need any help with this, contact me.”

Helpful Report

Posted 6 years ago

“The product is good quality but on unpacking there was a distinct smell of tobacco after I removed the items some idiot had thrown a cigarette butt in the package how disgusting is that I am sorry regardless of quality I will not use your products again to keep people like this in employment”

Helpful Report

Posted 6 years ago

Victorian Plumbing is rated 4.5 based on 20,071 reviews