Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,071 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products. Gimmick pricing but reasonable. Delivery took 6 working days from order (10 including weekends). Not happy.”

Helpful Report

Posted 6 years ago

“Communication is terrible, what comms?, tried to update order by email, no response, tried phoning 3 times, held and held, phone was picked up twice and then put down, never got to speak to anybody.”

Helpful Report

Posted 6 years ago

“Ordered a bath screen, the delivery came a day late, no emails to warn of this and no apologies, the bath screen was delivered on a ridiculously oversized pallet, which I now have to find some way of disposing, really unnecessary, and the scene is a folding one but the seal in the middle doesn’t meet the two pieces of glass together, I’m in two kinds about contacting separately about this issue as delivery was so poor and I don’t have any dove to store two pallets let alone the one I am now lumbered with, I seriously will I went to wicks or b and q instead, cheaper, and they are the exact same quality”

Helpful Report

Posted 6 years ago

“Products arrived ok but one did not have fitting instructions. Despite various emails and an abandoned call (hanging on for over 10 minutes without an answer) it took nearly two weeks to get the inofrmation requested. This unfortunately was in the form of a scematic with no written instruction. Emailed asking for this but still nothing received - I give up. Good products, poor customer service.”

Helpful Report

Posted 6 years ago

“Disappointed after having 3discount codes that didn’t work I called up and was told they were finished and was only offered 5% and when fitted the design of the radiators means you can’t vent them fully there is air trapped in each Finn which will probably rust out in a short period.”

Helpful Report

Posted 6 years ago

“I ordered and paid for delivery, but no delivery on the due date. It turns out that I have to call the pallet company to arrange for a delivery but this is not mentioned anywhere to my knowledge - poor.”

Helpful Report

Posted 6 years ago

“Still waiting for customer services to get back to me regarding my damaged tap!”

Helpful Report

Posted 6 years ago

“I purchased a toilet seat from you, duly received it. and wasn't the colour of my suite. I have had poor communication with you, and I am sorry to say your service has not been satisfactory. I am still awaiting a response from you about how to proceed on returning this item. I received an email from Sean Watson on 12/11/19 and one on Monday apologising for the delay, but I still have had no return labels been sent, as it said in one of the emails.”

Helpful Report

Posted 6 years ago

“Help requested from customer services to locate an item. Extremely slow response.”

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Posted 6 years ago

“The delivery was dropped outside , It should have been made more clear that the drivers can not bring the items inside the house.”

Helpful Report

Posted 6 years ago

“Can't give accurate review on products as never received them due to courier company van braking down. Then they would only deliver when it was conv3for them. Think you should review your choice of transport company, not one that's rude when you cant take delivery at their convenience.”

Helpful Report

Posted 6 years ago

“Only had the shower installed 2 days and the thermostat has stopped working , itll need to be replaced if, I can find the recipe”

Helpful Report

Posted 6 years ago

“Delivered product a week ago, emailed customer service within a few hours of delivery and still waiting for a response. Will be returning item which is a shame as only needs a minor part.”

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Posted 6 years ago

“They only did curb side delivery and put the delivery outside our shop. The delivery was really light so I have no idea why they couldn’t have just put it inside the shop which was a metre away!”

Helpful Report

Posted 6 years ago

“Very disappointed that item ordered was broken and may take 5to7 days to replace and I probably will have to dispose of said item myself .”

Helpful Report

Posted 6 years ago

“The sample tile we received was poor - half a tile & no pattern . Waste of money.”

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Posted 6 years ago

“Wasn’t happy with customer service they never pick up the phone and delivery turn round.”

Helpful Report

Posted 6 years ago

“Delivery service was poor even though I had paid for the most expensive two man special. DX cancelled while I was waiting for them in the middle of the two hour slot after taking afternoon off work. Then they changed the time 3 times for the next delivery. I have tried ringing Victorian Plumbing twice and no one answers.”

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Posted 6 years ago

“ordered a small shower screen and it has turned up brilliant but so much packaging its ridiculous. Going to shop local from now on”

Helpful Report

Posted 6 years ago

“bought a shower head and hose, hoe great, but shower head did not work correctly. sent email and phoned, no one took my call tried 3 times waited 20 min, so gave up. Threw shower head in the bin. You wont get me buying from yourselves again.”

Helpful Report

Posted 6 years ago

Victorian Plumbing is rated 4.5 based on 20,071 reviews