Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,754 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sold me an ME9129 flush lever but it is useless without another part to fit it into the wall of the cistern. So you sold me something which I can't use. What's the point of that? I phoned you but you said you couldn't help.”

Helpful Report

Posted 4 years ago

“Very dîsappointed that the blade section of the squeegee is not firmly attached to the handle so is wobbly in use. The service was good and speedy. Shame that the product doesn't live up to its good design.”

Helpful Report

Posted 4 years ago

“Delivery was really quick, within a couple of days. A missing item though. The feet of the riser kit. Emailed Victorian Plumbing the same day and was emailed a ref number. Heard nothing for a week. Sent another email. Had an email 2 days later saying it was being prioritised. Now 10 days since delivery and still no replacement part sent. Tray not as heavy as other 1700mm x 800mm trays I've installed which helps. The trimming of acrylic capping all over the place. Tray would not sit flat due to capping being proud of stone resin. Had to cut around 5mm off acrylic in places around tray. Also looks rubbish when panel fitted.”

Helpful Report

Posted 4 years ago

“I purchased theWenko Florida Bath Pillow as it was the dearest available but after paying about £18 it was useless as the suction stickers did not adhere to bath, I would certainly like to return for either an alternative or refund order no is3001401100”

Helpful Report

Posted 4 years ago

“The seat arrived punctually but the box was covered in black dust like it had been lying collecting dust for years . Once fitted I discovered the soft close mechanism only worked for about two inches then slammed shut unfortunately I’ve had to stick with the seat as my other one was broken so would be left with no seat again whilst returning it . Overall not happy at all as it was £38”

Helpful Report

Posted 4 years ago

“I have not received my order!”

Helpful Report

Posted 5 years ago

“Kit I bought was incomplete”

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Posted 5 years ago

“I can't say it's all bad. The product was delivered on time and is generally good. But there is an issue which means I need to obtain a replacement door seal. VP directed me to the manufacturer in China.. Who Directed me back to VP.. I raised a customer support case but haven't had a response.. So I am still stuck with a leaky door. I also realise that since VP are the only seller in the UK of this product there may be no way to obtain any spares at all over the lifetime of the product which to be honest is far from ideal.”

Helpful Report

Posted 5 years ago

“The screws that were included with the Victoria shower rail were not long enough to go through the end and into the wall. Luckily I had paid someone to put it up who did own longer screws and was able to use them. Not being very good at DIY myself I would not have been able to put this right myself. this rail kit was not cheap therefore would expect correct screws at the least. Otherwise it looks nice once put up”

Helpful Report

Posted 5 years ago

“The Flexi pipe doesn't fit with the connector”

Helpful Report

Posted 5 years ago

“Told you did sell wenko shower curtains. I ordered one from you last year, told I did not order it from you. Came off your web site and google it came up with your name and so I ordered it. Abit frustion!”

Helpful Report

Posted 5 years ago

“Was waiting all day for the shipment to arrive but did not turn up , as the property was empty it was a struggle to wait all those hours not only one day wait but the following day was the same a no show but the items turned up three days after the delivery date was emailed to me was so disappointed with the delivery, you say that the delivery is not your problem, but they represent your company and but a negative slant on the company which supplies the equipment.”

Helpful Report

Posted 5 years ago

“Service very good, but packaging is unacceptable, two pallets with timber struts plus black plastic wrapping for one piece of shower screen. Plastic packaging is non recyclable and timber pallets will cost me to break up and dispose environmentally.”

Helpful Report

Posted 5 years ago

“Came to you as the shallow bath waste from B&Q had insufficient thread to hold onto the bath drain connection. Unfortunately the one from yourselves has exactly the same problem. However I found a plumbers merchant near to B&Q where the part does have the amount of grip required!”

Helpful Report

Posted 5 years ago

“Speedy delivery but 5 tiles were broken which made the job very difficult to do. Not satisfactory”

Helpful Report

Posted 5 years ago

“Nearly everyone who I personally dealt with was miserable and not just unhelpful but borderline rude, from the shop staff to the deliveryman. I understand that in the context of the current pandemic that moral might be low so I can understand that staff aren't going to be as enthusiastic. However, Ive been asked to leave a review so here it is.”

Helpful Report

Posted 5 years ago

“Hi, I bought a bathroom suite from Victoria Plumbing after being recommended by my sister and although it is now installed, I am not impressed with the quality and how flimsy it is. Even the toilet seat is just a piece of plastic with no weight bearing. For the bath, my plumber added a piece of wood to rest the end of the bath on to give it stability. Overall, I probably will not buy from Victoria Plumbing again. I'm sorry!”

Helpful Report

Posted 5 years ago

“The bath tub I ordered arrived damaged. Getting it replaced has set back my project. I spoke to a customer service representative who said they would process the replacement the same day of I sent photos and everything. It still has not been processed. Will be happy to improve score to good when replacement arrives.”

Helpful Report

Posted 5 years ago

“Haven't received the radiator I ordered weeks ago”

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Posted 5 years ago

“Ordered toilet and basin for delivery on Saturday paid the extra for a Saturday delivery NO DELIVERY. No information from you or palletway . I rang and e-mailed you on the Saturday and didn't get any response until Monday evening NOT HAPPY”

Helpful Report

Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 19,754 reviews