Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,110 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressed. Arrived promptly”

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Posted 6 years ago

“Excellent service all round”

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Posted 6 years ago

“The quality of the bi-fold shower door I purchased was as good as expected. Delivery was arranged for a day that best suited me. All in all great service!”

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Posted 6 years ago

“I purchased a white shower curtain online which arrived on 2 August 2020. When it arrived it was marked in two places - it looked like dirt had entered the packing via the 'breathing holes' in the plastic wrapper. I followed Victorian Plumbing's online instructions for returns/exchanges including attaching photographs of the marks and the packaging. The return instructions state: "1) Authorise your return through the Victorian Plumbing website 2) Wrap the item in the original packaging clearly marking your return number on a separate sheet. 3) Send the item back to our depot 4) Once our depot receives your return we will begin processing 5) Your refund can take up to 10 working days from date of us receiving your order." All seemed simple enough. However I have not yet been able to get past step 1. After completing the returns information online, and photographing the item, marks and packaging, I am still awaiting authorisation of my return. The returns information was sent to Victorian Plumbing on the 2 August and since that time I have had two 'sorry to keep you waiting auto-responses' and no authorisation of my return. One of the auto-responses has asked to enclose photographs of the item and damage which I did for a second time. It is now the 10 August and I have heard nothing to date. I appreciate that it is only a shower curtain, but poor customer service is poor customer service and this is clearly indicative of the behaviour and values of Victorian Plumbing. I will not be shopping with them again.”

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Posted 6 years ago

“I returned an unwanted item unopened. I have prove of delivery, but 10 days later still no refund. Take a leaf out of Amazons book, they refund very quickly and you are able to speak to them over the phone rather than just email.”

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Posted 6 years ago

“returned item as it had different measurements than previous model, no contact from VP no confirmation no refund, no phone call very very unprofessional”

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Posted 6 years ago

“Very good quality fitting and sa seamless service.”

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Posted 6 years ago

“Would like to know exactly when the goods will arrive at point of order Thank you”

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Posted 6 years ago

“sceptical about ordering on line. found it easy to order...delivered as agreed well protected from damage...”

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Posted 6 years ago

“Excellent service and delivery. Great product looks great very pleased. Thank you Victorian Plumbing. This is the second time we have used your services and not the last.”

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Posted 6 years ago

“Got exactly what I wanted fast and reasonably priced”

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Posted 6 years ago

“New shower screen fitted so happy with it”

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Posted 6 years ago

“Very good quality product. Delivery really quick.”

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Posted 6 years ago

“Order the Appleby freestanding bath with shower screen, the bath looks great but the screen arrived damaged from how it was stored on the delivery pallet, you have to notify within 24-48 hours of any damage, i sent the notification within 10 minutes of receiving the delivery, its now over 7 days and I have had no proper contact with victorian plumbing just standard automatic system reply's that ask you to send the same info again. I replied to the first one that did nothing the second one I've ignored. Not good customer service from victorian plumbing. I only gave 2 stars as the bath looks good.”

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Posted 6 years ago

“Amazing service and the products are fabulous quality as an interior designer I can really recommend this company.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Appalled with service £600 bath damaged some two weeks ago not one response disgusting!!”

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Posted 6 years ago

“I ordered a tap. It arrived. Thank you.”

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Posted 6 years ago

“Great communication and everything delivered on time”

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Posted 6 years ago

“Rubbish! I know companies are struggling with staffing but my report of faulty goods on 22 July took 16 days to get other than an automated 'holding' email. Issue still not resolved so far. Customer Service phone lines are closed so email and (lots and lots of) patience are our only option. My advice - find another supplier.”

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Posted 6 years ago

Victorian Plumbing is rated 4.5 based on 20,110 reviews