Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,113 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,113 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

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“Lovely quality product. Fast efficient service and brilliant packaging. Thank you!”

Helpful Report

Posted 6 years ago

“Very fast delivery and well packaged shower screen, the delivery guy even pallet trucked it right to our back garden for us.”

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Posted 6 years ago

“Very fast delivery service. The packaging could have been stronger.”

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Posted 6 years ago

“Product packaged well, speedy delivery, priced well, the product is great.”

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Posted 6 years ago

“Ordered Keswick Radiators, great communication, Value, delivery & quality.”

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Posted 6 years ago

“Order arrived quickly - high-quality product, at a competitive price. Great service, will recommend in the future.”

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Posted 6 years ago

“Received a basin late when paid for delivery arrived shattered..then no one would respond to my complaint or send me a replacement. Eventually got a refund minus the deliver u charge.. which shd be refunded as well..after another complaint t they finally refunded everything”

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Posted 6 years ago

“I paid for next day delivery at 13.20 on the Thursday, but did not receive my order until the Tuesday, sent email asking for the extra I paid to be refunded but not had any money refunded or indeed any communication on this matter except two auto messages saying they will be in touch. Hence the poor review.”

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Posted 6 years ago

“I have not received my item yet! It has been over 2 weeks.”

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Posted 6 years ago

“Your performance has been absolutely abysmal. You and your DX transport broke and failed to delver the cistern. You have not replied to any of the requests for a replacement, only with holding, automated emails. After two or three emails using the first case number, your system then generated a new case number and hvee appeared to stop sending me any updates. I now wish to cancel the order and get a refund due to such terrible service. I will never use Victorian again. Far too unreliable.”

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Posted 6 years ago

“good products at a good price”

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Posted 6 years ago

“Bought online - straight forward. Delivery as requested . Not yet fitted but appears to be a good quality .”

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Posted 6 years ago

“Tried to ring customer services to report damage on item but service is for trade only. Left with damaged item.”

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Posted 6 years ago

“Order a MDF bath pannel two weeks ago which was damaged still trying to get a replacement email only as phone lines not working still no response ..don't waste your time with this company ...awfull service take your business elsewhere...”

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Posted 6 years ago

“I ordered a Nuie Square Soft Close Top Fixing Toilet Seat - NCH196. The ordering and delivery was good, price was competitive. The quality was bad: the seals were damaged, the agent that makes the slow close was all over the place, out of joints. Hence, the seat is OK but the soft close feature does not work at all.”

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Posted 6 years ago

“Fast delivery, good product.”

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Posted 6 years ago

“Excellent quality, well packed efficient delivery”

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Posted 6 years ago

“Order in two parts. The first part of the order was received but incorrect parts received and still after two weeks still waiting for a response. The second part of the order has still not been dispatched, with no update on progress. Terrible service”

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Posted 6 years ago

“We ordered the black angle radiator Albers for a vertical radiator and part of these came in white so we had the additional expense if buying this part in black. A lot of inconvenience and after spending over £75 including delivery we were not very satisfied. There is a store in Gateshead why we could not pick these up there I do not know. Disappointed ☹️”

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Posted 6 years ago

“Could not have been better service all round so quick and efficient Thank you”

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Posted 6 years ago

Victorian Plumbing is rated 4.5 based on 20,113 reviews