Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,754 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problems with the order....my account had been debited but Victoria plumbing stated the order to be unsuccessful and advised to pay again another way. Had to contact my bank and send pdf screen shots for evidence the payment had been successful. This wasn't resolved until 4days after the order was placed so uncertain about the delivery date as to whether it would arrive in time for the customer. Eventually got an email of apology and sorry for all the inconvenience. Too stressful wouldn't want to purchase again”

Helpful Report

Posted 5 years ago

“I was happy with the online ordering process and delivery updates. I am also happy with my purchase. I was told it would be a curbside pallet delivery. I wasnt expecting it to be left at the top of my steps in the middle of the pavement, blocking access to pedestrians. I wasn't given a time slot other than 7am-6pm. I had to ring my husband to come home and help take everything in separately. I had no help from the driver whom I found quite rude. Do Victoria Plumb expect you and someone else to sit in from 7am-6pm to wait for your package?”

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Posted 5 years ago

“The shower screen itself is fairly good, easy to install (altho my husband quite hand) and looks nice. However, it is not attached to the bath at the bottom, which means it slides back and forth and could become easily damaged. Not recommended for homes with young children. The most annoying thing about the experience is that they left a huge (approx 2m high and 2m wide) pallet in the garden, which they would not agree to collect. Only after my booking had confirmed, did they email to tell me to say that I would have to arrange collection of the item with my local council. The pallet blew about in the garden and needless to say the neighbours were best pleased. Extra admin to deal with removal of the pallet meant I would have rather purchased elsewhere.”

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Posted 5 years ago

“Not yet received !!!!”

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Posted 5 years ago

“Delivery and quality great. Very Poor rating because I have a return and I have to pay 30% of the purchase price on sending it back!!!! So I am stuck with it”

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Posted 5 years ago

“When opening packaging not screws for handles for vanity unit only two screws not four . Then the fixings for the toilet pan wasn’t in the bottom of the toilet pan we looked everywhere . So at my cost I had to send the plumber out to Michael Pavis and purchase extra screws for doors and toilet pan fixings at my cost . So wasn’t happy .”

Helpful Report

Posted 5 years ago

“Very unhappy with the taps purchased. I believe the wording was misleading in the online page - "Modern single lever mono basin mixer with waste. We recommend a minimum operating pressure of 0.5 bar for best performance" Well I have a minimum operating pressure of 0.5 bar but it is a high pressure system and sounded like there was a jet engine in the system. No mention what so ever of not being suitable for high pressure systems. Also the click waste would not hold water in the sink. All in all very disappointed, but then again the taps/clicker waste and flexible connectors were cheap but you get what you pay for. Further compounded by the extraordinarily time it took for you to answer your phone when i called and when connected to a staff member all I can say is she wasn't very helpfull whilst doing just eneough to deal with my issue. I think I can summerise my experience with your company as leaving alot to be desired!”

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Posted 5 years ago

“Bath tap open when it should be shut it's working wrong way round??????”

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Posted 5 years ago

“Driver left a pallet on the middle of the street that I subsequently found out is my job to disassemble, transfer with my car and recycle!!!! Don't tell you that when you order”

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Posted 5 years ago

“Rubbish communication with what was happening.. delivery was 3-7 days and has finally been delivered on the 15th day.. but at least I’m getting my delivery fee back”

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Posted 5 years ago

“No clear delivery time given. Bathroom furniture was left on the drive on a half sealed pallet.”

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Posted 5 years ago

“Delivery was not good. I had to go out and when they called there was no flexibility at all they just left it on the doorstep. An expensive bath tub!”

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Posted 5 years ago

“The products were slightly damaged upon delivery!”

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Posted 5 years ago

“The pole bows when fixed in place with the sprung attachment and the baskets slip down the pole.”

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Posted 5 years ago

“The quality of the bathroom I received was very poor. The sink was not made level and it seesawed when i placed it ontop of the vanity unit because it was so unlevel. The sink came with 2 plastic attachments that should have screwed the toilet to the floor.. which snapped straight off before tightening the screws. The cupboard door to the vanity unit was chipped and scratched, and the toilet is such poor pressure it has to be flushed twice. The sink also stated it came with a free waste package if I purchased the sink, which it did not come with one i then had to go and buy one. Everything we fitted had to be “gunked” up so it fitted properly and did not leak, very poorly made and such low quality, I am half expecting it to need replacing in a year or so given its quality. I contacted customer service and asked for some sort of refund or money back to which they said i had to send everything back but pay for it myself which was expensive and it needed to be unopened. How could i of known the quality and fitting of the stuff without opening the boxes? So i got refused. Wouldn’t use these again. It’s obvious you get what you pay for!”

Helpful Report

Posted 5 years ago

“Ordering was fine. Delivery quick. One of the items bought was fine but the other, Bath filler, was quite expensive but the quality was poor. Have fitted it with some difficulty and hope that it remains working.”

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Posted 5 years ago

“Sadly the packing was extremely poor resulting in very badly damaged items. We had a bathroom delivered again delivery was prompt. However the way it was packed made it extremely difficult as the consumer to unpack it on the street. Plus glass weighing 57.7kg in one pack ridiculous”

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Posted 5 years ago

“Poor quality product for the price”

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Posted 5 years ago

“Unit was delayed twice so fitters had to be cancelled ... twice! When unit was opened up it was damaged; fitted very poorly and chipped on the corner”

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Posted 5 years ago

“Wrong item sent. No response from customer services. Still waiting. Very disappointed.”

Helpful Report

Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 19,754 reviews