Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,115 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All calls about the order go into a waiting line of around 20 callers. Whole delivery held up as 1 item not in stock. Needed to cancel 1?item to free rest of items up. Bad communication.”

Helpful Report

Posted 7 years ago

“Order was placed and delivered. The bath arrived with no legs. Have emailed but it is now 2 weeks and all I had was an email 4 days ago saying we will look into it immediately. Not impressed. Maybe there will be some good news today.”

Helpful Report

Posted 7 years ago

“items are keen side delivered and as for the returns what a nightmare. You have to arrange your own courier to return the item. Can fault the product but I’m going to Victoria Plum where they deliver to a room of your choice. If it weren’t for the delivery driver my bathroom would have slept on street. Oh yes and delivery is 9-5 and no weekends. Had to take a whole day off.”

Helpful Report

Posted 7 years ago

“Tiles was delayed. Cost me a tiler pay for 2 days and nobody told me anything till I phoned and first time phone was hung up on me second time I was told its after 6pm she cant go into detail about it as they are short staffed in the evenings. And it was for security checks? And I paid for next day delivery!! Regards Ruben”

Helpful Report

Posted 7 years ago

“They sent the wrong item out and then said they did not stock the item I originally ordered although it is clearly shown on their website. Customer service needs to be address as they take ages in replying to your emails.”

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Posted 7 years ago

“.”

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Posted 7 years ago

“Victoria plumb help line unable to supply instructions for bath fittings and could not offer advice on the many problems I had with other products. Delivery crew should be a two man job as the driver struggled to get the delivery off the vehicle on his own, let alone get it up the drive way or any where near the bathroom.”

Helpful Report

Posted 7 years ago

“I think the service is poor and also not sure of the products either, a shower mixer was faulty from new and I was handed over to the manufacturer to sort it out and that took over a week, my customer was not happy at all.”

Helpful Report

Posted 7 years ago

“Packaging that the bath tap arrived in was quite tatty and looked as if it had been opened and sealed again. Contents seem OK but yet to install and properly test. Not what I have been used to or would expect from Victorian Plumbing”

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Posted 7 years ago

“Delivery was shocking”

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Posted 7 years ago

“I was able to change my order before it left the warehouse. - good. You sent me a bath with no leg kit. I phoned up a week ago. Sales rep said you would send out another set. I’ve had nothing. This delaying my builder fitting. - poor.”

Helpful Report

Posted 7 years ago

“Thought the hooks were metal hooks but instead cheap plastic hooks”

Helpful Report

Posted 7 years ago

“cheap and nasty cistern fittings and toilet seat with the cloak room set.”

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Posted 7 years ago

“The items ordered were good but the delivery was not. I paid extra to have a two man delivery,unpack the pallet and take the pallet away again. I had one man who dropped the pallet in the garage and left. I had to unpack the pallet and carry the bathroom equipment myself indoors.”

Helpful Report

Posted 7 years ago

“The paint finish on the radiator was scuffed on the one side to an extent that if it was the room side I would have returned it, luckily it was the wall facing side, and I needed it fitting urgently otherwise it would have been returned.”

Helpful Report

Posted 7 years ago

“Very disappointed that I am unable to return the item due to it not meeting my expectations. This is a poor service for customer return and I will not be using your company again and will not recommend your company to others”

Helpful Report

Posted 7 years ago

“Ordered a direct placement to fit existing toilet seat arrived we complete different fittings sub standard quality for price”

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Posted 7 years ago

“The mahagony toilet seat we bought ended up being plum colour we had bought a few things and we are renovating 4 bathrooms , but given our disappointment that ll be the last item!”

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Posted 7 years ago

“Not happy day off work not delivered, arrived next day.”

Helpful Report

Posted 7 years ago

“The seat fitted well for two days, now it will not lock onto the pins. Wobbles about......”

Helpful Report

Posted 7 years ago

Victorian Plumbing is rated 4.5 based on 20,115 reviews