Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,074 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do not offer a returns service! We had to organise and pay for the return ourselves only to be told that the item was smashed to pieces when it arrived. Very frustrating that a company of this size does not facilitate returns.”

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Posted 8 years ago

“They customer phone line is worse then trying to get through to the tax office. Had to wait for ages when picking up my items nearly an hour as there were hardly any staff”

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Posted 8 years ago

“shower has leaked from the start, also seal at bottom of shower screen has split; 4 emails have not sorted problem, phone calls hopeless,can be in cue for 45 mins. go to store rather than online”

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Posted 8 years ago

“Bought a Heritage mirror.......badly damaged frame. Sent off photos as requested. Another mirror turned up........slight damage to glass. More photos......Becoming very tired of the process. Asked to return the mirror and they would pick it up in a two hour slot same day, the hours ticked by.......no pick up. Rang them and said cancel the pick up, which she said she would, and would it be OK for me to keep both mirrors and forget the whole thing which she agreed. (The cancelled pick-up arrived early evening, nearly 4 hours late). Two days later get an e-mail fom the company asking me to return one mirror. I replied no as I couldn't trust them to send me an undamaged mirror, no quality control. They agreed I keep both mirrors. Jumping through hoops sums up the returns policy.”

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Posted 8 years ago

“Despite the fact the courier company were told I would not be at home on the day they wanted to deliver my basin and pedestal, the driver still turned up and rang my mobile. I was unable to get home and rang Victorian Plumbing regarding this. The advisor was helpful and he made sure the courier would redeliver the items. Today my basin and pedestal were indeed delivered, covered in what looked like black soot and smelling of oil. Very unpleasant. It as difficult to check for any damage until this was wiped off”

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Posted 8 years ago

“The only reason the review is 2 stars is because of the delivery aspect of my experience. I ordered two radiators from Victorian Plumbing and selected the next business day delivery option at approximately £29 as I needed them quickly. I took the day off work to wait in for them (the delivery slot was between 0900-1900). I received a call from Victorian Plumbing's advertised third party Courier company at 1700 to tell me that the driver had "ran out of time" and my delivery would not be coming. They apologised and said they could deliver the following morning between 0800 and 1000, which I had no choice but to agree. My wife then had to take the next day off work also to accept the delivery. Delivery was made the following morning within that time frame. Emailed Customer Services at Victorian Plumbing to make them aware of our wasted days annual leave, to be told "very sorry , but read the terms and conditions, good bye!!" If a company advertises NEXT day delivery, either themselves or with a third party courier, they should deliver that service. Otherwise, what is the point of selecting and paying for next day if it is never actually guaranteed. Perhaps what is more interesting in their Terms and Conditions is, if I were not available to take the delivery, they may charge ME another £25 re delivery charge. A bit one sided...Very poor Customer service from Victorian Plumbing. They should perhaps choose a delivery partner that can actually deliver what they advertise. For this reason, would not use this company in the future.”

Helpful Report

Posted 8 years ago

“I have placed several orders with Victorian Plumbing and spent more than £1000. I wish I had read this review site first. The first order was fine - but I had to return two surplus items (extras offered at checkout but actually already included in the basin and toilet). The items were returned via Royal Mail signed for. Long story short - I had to chase them repeatedly, and after 3 months was eventually refunded. That should have been my wake up call. I noticed that the toilet seat hinge covers were rusting - they can be cleaned but it keeps coming back - so I logged a support call. This was weeks ago with no response except the automated email. MIstake 2 - thinking it would be resolved I ordered a bunch more items including a vanity unit. The vanity unit was damaged badly - my guess is manufacturing as I don't think the packaging was damaged (but it went to the dump). SO bathroom install is now waiting mid way through due to this. I logged a support ticket and sent photos - "3-5 days" is the response time. This isn't acceptable. So to sum up - if you are lucky to have no problems and get good quality then it's a result. However if you have any issues I think you will find support is sadly lacking. I suspect this is due to lack of resource - Victorian Plumbing - if you are reading this I suggest you take action. Clearly you have invested in Zendesk, but a standard "3 - 5 day response time" in 2017 for this sort of thing is not good enough.”

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Posted 8 years ago

“I spent over £1k on bathroom products. The website is easy to use when ordering however the customer service is very poor. I had to return a few smaller items which were damaged (postage paid by me as they do not refund it) and it took over 6 weeks for them to refund an item even though I had contacted them at least half dozen times. The staff there seem to be a bit clueless to say the least. I would not recommend them because of the customer service and also they use different courier, some refusing to take items of the pallats. If you want reasonable price goods then shop here but it could be faulty or damaged when you receive it and you have the whole hassle of customer service. I will only be shopping at reputable dealers with showrooms for my next project.”

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Posted 9 years ago

“The standard delivery states 2 to 7days. On the 6th day, I was told its well within the period and no status of order (i.e. if its being loaded or waiting to load) nothing. I was also told on the 6thday to change it to next day delivery and pay £29.99 However the 2nd time i contacted, the lady changed it to next day for free but previous customer services (2) were very unhelpful. Its like i was being pushed to pay extra for next day”

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Posted 9 years ago

“Ordered a bathroom cabinet,when it arrived the screws to secure the handles to the drawers were too short,made a phone call,waited for ages,was assured correct screws would be sent,3 emails later still waiting,how hard can it be,avoid this company.”

Helpful Report

Posted 10 years ago

Victorian Plumbing is rated 4.5 based on 20,074 reviews