Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,938 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good so far, items came as ordered in good condition. (Still to be fitted) Time will tell if they last?”

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Posted 2 years ago

“Product very good but unfortunately some pieces missing and had to wait 4 days for replacement to arrive so couldn't finish bathroom”

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Posted 2 years ago

“Quick delivery and kept updated along the way - no problems at all”

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Posted 2 years ago

“Using Victoria Plumb was great on the whole. The website was easy to use and the prices were competitive. Delivery was quick and everything was well packaged with plenty of updates to keep me informed. Thanks.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“The order process was clear and the bathroom furniture arrived as planned. Only suggestion is to make it clear if a shower tray is not included as we made the error of buying the enclosure without a tray not realising.”

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Posted 2 years ago

“Excellent service from start to delivery !👍🏻👍🏻 stars ⭐️ ⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“Good website found what I needed effortlessly”

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Posted 2 years ago

“I ordered a few items for a bathroom remodel and I can't say it was a completely positive experience. As the delivery was on a pallet, I was given a few delivery day options. I didn't chose the earliest available and I was expecting the delivery to be that day. There was absolutely no communication that the delivery was being delayed. I had to chase with Victorian plumbing, which arranged a delivery on the next day. I was expecting my pallet to be delivered early, but in the afternoon I had to chase the delivery multiple times, after no communication from Victorian plumbing or the delivery company. After finally being delivered the items, we found the bathtub was broken, looking like it was knocked when loading. Overall, I gave 3 stars for the variety offered by Victorian plumbing and their customer service team, which was very helpful and efficient. But i would have expected more communication on the delivery.”

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Posted 2 years ago

“Simple and easy process ordering our products and really pleased with the quality of items. The only downfall was we were told we would have 2 hours notice when being delivered and received a text at quarter to 4 saying they will be delivered between 3:20 and 5:20. This meant we had to rush to the property which is a fair distance away from home and ended up having our items left in the rain until we reached the property. Luckily there was no damage to the items but was quite annoying for us having to rush up panicking with not enough notice.”

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Posted 2 years ago

“I'm very impressed with the service I got with online ordering, prompt delivery and secure packaging”

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Posted 2 years ago

“Good Quality and delivery on time”

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Posted 2 years ago

“It was very to order from website. Delivery was booked for a convenient date and arrived when expected and the driver put the items in my garage for me. Excellent service and wouldn’t hesitate to order from Victoria Plumbing again!”

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Posted 2 years ago

“Prompt delivery and well packaged.”

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Posted 2 years ago

“There poor packaging when item arrived and too many emails afterwards”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Good service, quick delivery”

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Posted 2 years ago

“Website easy to navigate, found the items I was looking for at a very competitive price. Delivered within the timescale promised.”

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Posted 2 years ago

“Excellent service and quick delivery, thanks.”

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Posted 2 years ago

“No problems. Allowed bank transfer instead of card. Easy to chat with.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,938 reviews