Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,767 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received everything I ordered on time and in good condition”

Helpful Report

Posted 2 years ago

“I ordered a small freestanding bath which was exactly the size I wanted. It was delivered to my offshore Island using Victoria Plumbing's "pallet board" service and arrived extremely well protected from damage and securely wrapped on the pallet. I was very impressed at the care taken by Victoria Plumbing to ensure the item would arrive with the minimum risk of damage to such a difficult delivery location.”

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Posted 2 years ago

“Still awaiting a week for someone to contact me about broken goods and how to return a radiator wish I had never ordered from you”

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Posted 2 years ago

“Product exactly as described. Arrived on time.”

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Posted 2 years ago

“Easy ordering quick delivery”

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Posted 2 years ago

“Fantastic experience hence we have ordered other items for our renovation”

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Posted 2 years ago

“Ordered my sink very quickly it was delivered within 5 days and was very modern and beautiful. Now installed and looking fantastic. Makes my en suite look amasing. thank you”

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Posted 2 years ago

“Light faulty no phone service”

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Posted 2 years ago

“Goods as described and very prompt delivery service. Excellent Company”

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Posted 2 years ago

“Easy to use website and fast check out and delivery. Goods come in great packaging therefore less chance of damages. Well done 10out of 10.”

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Posted 2 years ago

“Fast delivery. Right goods. Good detailed description on the website with full dimensions.”

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Posted 2 years ago

“Very happy with the service. Delivery was on time, delivery driver was very helpful. The packaging was excellent - each radiator in its own box and the 3 of them very well fastened to a pallet. Would definitely buy again.”

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Posted 2 years ago

“Very easy to use website. Customer services where very knowledgeable and helpful when we where choosing a basin tap to match the bathroom one.”

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Posted 2 years ago

“Product I'd rate 3/5. Looks nice but not as sturdy (stand) price indicates.”

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Posted 2 years ago

“Amazing quality of products that have made our renovation a dream! Customer services have kept us up to date too with our deliveries and all products have come in perfect condition Thank you”

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Posted 2 years ago

“Pallet delivery was difficult because of the pallet having to stay with delivery. The driver was very helpful but I question whether there was a need to have a pallet and ask why you can’t take the pallet away”

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Posted 2 years ago

“Absolutely awful experience, item arrived damaged and nearly two weeks on they have still not offered any kind of solution. But you do get an automated message apologising for it taking so long to get back to you... A very disappointing and stressful experience so far. No idea how we will get this bathroom finished our builders won't wait any longer.”

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Posted 2 years ago

“I havent open the products as my fitter is not available yet.”

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Posted 2 years ago

“I need to return an item and nobody has been in touch, except for apologies saying they wil be in touch?”

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Posted 2 years ago

“Good service and quality product”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,767 reviews