Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,939 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

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“No problems. Allowed bank transfer instead of card. Easy to chat with.”

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Posted 2 years ago

“Excellent service, products were on time and in great condition”

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Posted 2 years ago

“Excellent choice , easy ordering and quick delivery”

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Posted 2 years ago

“Took a long time to be delivered, when I placed the order it said it would be delivered on Friday however the company who was doing the actual delivery didn’t receive the order on Friday and was delivered the following Tuesday! Sink I received is not the sink as advertised!!!”

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Posted 2 years ago

“I needed a new valve for my kitchen taps and Paige was very helpful”

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Posted 2 years ago

“Great quality and good price The shipment arrived on time and the pallet was soundly packaged. The driver delivered onto our driveway and left. ,his job done. We deconstructed the pallet and put items into our garage awaiting the arrival of the plumber in two weeks time. Nothing appeared to be damaged but we will have to wait for our experts examination to determine this.”

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Posted 2 years ago

“Easy to order product and good communication as round delivery.”

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Posted 2 years ago

“Ordered, paid, delivered, easy. No issues. Does exactly what I expected.”

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Posted 2 years ago

“Goods exactly as ordered and arrived promptly”

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Posted 2 years ago

“Very good and happy with items just waiting for all my bathroom to be completed”

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Posted 2 years ago

“A first-class selection of products in all departments. Prices are keen, descriptions are accurate and information clear and concise. I am a customer that has no hesitation in recommending this Company. Busy refurbishing one of my bathrooms with an eye-catching bath and shower plus a stylish basin unit. More work to carry out with a new shower cabinet, bidet and taps. Well done for providing such a great selection of products.”

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Posted 2 years ago

“Fantastic customer service. I needed to change an item in my order and used their online submission form to request the change. Such things can be a bit hit and miss, but I had no issues with Victoria Plumbing, the change was made within 24 hours.”

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Posted 2 years ago

“Great value and good delivery service”

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Posted 2 years ago

“Excellent service from ordering to delivery 😊 Lovely product and very happy..”

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Posted 2 years ago

“Delivery wasn’t very fast and one item was damaged. Another item was of very poor quality.”

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Posted 2 years ago

“Good quality”

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Posted 2 years ago

“Excellent service and delivery on time thank you”

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Posted 2 years ago

“I have bought a bathroom basin and pedestal for which I paid the delivery fee. Very shortly afterwards I ordered a bath which was over £500 for which I didnt have to pay delivery. Both iitems were delivered on the same day by the same courier, its a shame that the deliveries werent combined so I coud have saved the delivery fee. When the courier rang with a delivery time, I told him that there wasnt access to the house for a large lorry. We agreed that the lorry would therefore deliver the items to a field entrance opposite the house, where, using the lorry taillift, the items would be left for collection. I arranged for others to help with getting the items to the house, as I am recovering from an operation and unable to lift anything. Delivery was arranged for Friday morning. Friday morning the courier rang to say items would be delivered by van direct to the house on friday afternoon. It arrived with 2 pallets on it and no taillift and a driver with a dickey shoulder who was not supposed to lift more than 15kg. The pallets had to be unwrapped in the van and individual parts taken out, both of us exceeding our respective lifting limits. MY wife had to be brought in to assist with the bath as it couldnt be removed from the pallet. Fortunately it wasn't raining. I think you should give more thought to the couriers you are using and include on your ordering form, the ability to specify how the delivery must be made.”

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Posted 2 years ago

“Very pleased with the quality but delivery was an issue as I understand one of the products wasn't in stock. Victoria Plum didn't inform me of the deliver date”

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Posted 2 years ago

“Excellent service. The only company that I found online that would deliver a large vanity unit to Jersey C.I. Thank you.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,939 reviews