Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,776 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All items are fine and as ordered. Delivery was poorly executed - well outside of estimated times. I was informed I would receive a call half an hour before it arrived. I received the call 10 minutes after it had arrived...would not hurry to use Victorian Plumbing again - it set our job back a few weeks”

Helpful Report

Posted 5 years ago

“A huge pallet turned up with no mention of this being the method of delivery with the delivery company unable to get it to my door. The pallet leached blue paint all over the place due to inclement weather... The pallet was stacked in a way that everything was just thrown on without any thought of items dropping out of the bottom. I would think twice before using this company again.”

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Posted 5 years ago

“Two separate orders; one item was slightly damaged in the first, and the second delivery arrived 24hrs late even though I had paid for next day delivery.”

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Posted 5 years ago

“Good product range, good delivery, but frustrating return process that puts you off ordering. I wanted to exchange an item and there was no option to have the new one sent and old one picked up.”

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Posted 5 years ago

“The good is that the price and choice was good. However the seat I ordered stated it fitted most toilets only to find the seat did not fit top fitting toilets. I have returned it. I am still waiting on my refund 3 days later.”

Helpful Report

Posted 5 years ago

“My order is perfect and I’m very happy with the radiators but was shocked that the delivery service from Ramage just expected to leave my items on the driveway to bring indoors myself. There was no way i could lift one radiator, let alone 3! Luckily the delivery man willingly helped me after I ask. But did tell me it wasn’t the companies policy. I was really shocked by this.”

Helpful Report

Posted 5 years ago

“Online purchase and arrangement of delivery was fine. However, was frustrated by the kerbside delivery..being heavily pregnant with three radiators left in the street is not ideal! Also, not great that they cannot take the wooden pallets away..as a customer you are left to dispose of them yourself. Not acceptable.”

Helpful Report

Posted 5 years ago

“The quality of the goods seems good. The website was easy to use and there was a good range of really nice-looking products. The delivery came on time. The only issue was that our pallet of bulky, heavy items was left by the delivery driver on the pavement, as he could wheel them over our gravel drive. I was at home with my toddler and this was not ideal! Luckily my husband came home to help me move it. I understand if this is the only delivery option, but I was not expecting it to be so inconvenient or to involve so much manual labour. I think this should have been made clearer on the site.”

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Posted 5 years ago

“Arrived on time. Packaging was impossible and complete overkill so difficult to handle or store with a kerbside delivery. Problems getting valves to seal.”

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Posted 5 years ago

“When I phoned customer service to get more information about this product, it was obvious the agent had no clue and no concept of plumbing at all. I have since bought the product anyway, and currently being installed.”

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Posted 5 years ago

“slow service”

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Posted 5 years ago

“The delivery men said they had not been informed I had paid for a special delivery so were not too happy about unwrapping the item, taking away the pallet and bringing it upstairs. They did not wait while I examined the shower doors to see that they were in perfect condition.”

Helpful Report

Posted 5 years ago

“Good service re ordering and keeping us informed and delivered on time. However, our single box of twelve medium sized tiles came on a full size pallet! As a result three out of twelve tiles were broken. Not so great.”

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Posted 5 years ago

“Disappointing, lots of emails stating percentages off items that would be applied at check out but weren't.”

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Posted 5 years ago

“Ordering from Victorian plumbing is easy enough and delivery was pretty quick. The goods were slightly damaged (not by shipment or a failure of the packaging) and the quality of the finishing was not the best. However upon review we decided that you get what you pay for and the bathroom cabinet wasn't expensive so on balance we are satisfied with the service we received from the company.”

Helpful Report

Posted 5 years ago

“Shower unit and communication was good, delivery could be improved”

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Posted 5 years ago

“not bad but not great”

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Posted 5 years ago

“Products are of an excellent quality. Before ordering, little old ladies on a budget would be well advised to take a course of weight training to receive kerbside deliveries.”

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Posted 5 years ago

“Yeah... your return policy needs reviewed we ordered one wrong part after spending hundreds of pounds on your bathroom furniture. To return this product we were told it would cost us £50 pounds. This is total madness. I even sujested that the delivery driver takes away the part when he drops off the part that we needed but no. That not policy. You should review how this part of your business works”

Helpful Report

Posted 5 years ago

“All the staff which i brought are good, problem is the delivery we receive everything two days later”

Helpful Report

Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 19,776 reviews