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Victorian Plumbing Reviews

4.5 Rating 19,555 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 3rd May 2024

Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far too busy customer service team. Takes days and weeks to get a satisfying answer... if at all.”

Posted 1 year ago

“Good quality. Good delivery. But the only thing is i got a damaged item and thats now been a week since delivery and no reply to get it sorted out”

Posted 1 year ago

“I can’t really comment on the product as it was broken in two when it arrived but I am very impressed with the customer service I received and the refund process.”

Posted 1 year ago

“The ordering process seemed to be slick with in some cases a handy pop-up appearing suggesting additional essential items when adding items to the basket. The experience following checkout requires attention though. The purchase confirmation screen that appears includes some instructions to be noted for pallet deliveries. This stated that I had to check all items for damage before the driver leaves or victorian plumbing will not be held liable. This was a concern to me as it was quite a few items on my order. The email confirmation of the order however stated that I had 48 hours to check for damage which gave me a bit more comfort. You need to sort that anomaly though and be clear about what is required. Despatch and Delivery was painfully slow. The order was placed on 6th August. I ordered a bunch of items from a similar company on the same day. The items from that company arrived on 10th August yet I was still awaiting an update on the order status from Victorian Plumbing. The order was finally despatched on 11th August however the items did not arrive until 17th August. There was no communication from despatch until the 16th of August when I received a call saying they would deliver the following day. The online tracker originally said 15th August and the item seemed to sit at the delivery depot for a couple of days. The delivery driver however was very courteous and pleasant and was at pains to ensure that he offloaded the pallet carefully and that I was happy with where the pallet was being placed.”

Posted 1 year ago

“Shower tray legs did not fit tray…. Wasted extra cost”

Posted 1 year ago

“Still waiting on some items with an ever-changing due date, which is very frustrating. products seem good however i cannot say for certain untill all parts actually arrive so we can finish the bathroom.”

Posted 1 year ago

“Delivery was within 5 days although not happy with the delivery company who told me they would call an hour before delivery but actually called while sitting outside house so had to rush back. Shower enclosure is nice and good quality but instructions supplied and instructions on internet do not match the shower. Wasted 2 hours trying to suss out how it went together. Also a couple of seals missing.”

Posted 1 year ago

“Everything went well, except for the delivery. I wrote that no-one would be in & I needed advance notice of the delivery time, however they just left it in the road, and I had to be notified by the tenant that it had been delivered.”

Posted 1 year ago

“Website is not the easiest to navigate, and when choosing an item such as in my case a wall hanging sink there was no fixing kit with it, so I had to waste 2 hours finding one. Needs to be clearer and suggest what else might be needed. Delivery not straight forward either. This entailed me ringing the pallet company to work out when the item was coming. Even then no text to say when on route. The sink itself and the other bits I ordered were good though.”

Posted 1 year ago

“Products are really good quality but I am a little bit disappointed in the returns policy, especially when ordering replacement items again from VP.”

Posted 1 year ago

“Items are decent quality, but a bit more pricey than other places”

Posted 1 year ago

“Item as described, delivery late based on time scale given when ordering.”

Posted 2 years ago

“Ordering was fine however had issue with delivery”

Posted 2 years ago

“Delivery taking a lot longer than predicted on website - have not yet received the goods, coming in a couple more days - therefore I’m not able to review products. Website presenting was fine.”

Posted 2 years ago

“Ok selection of products, delivery left us out to dry”

Posted 2 years ago

“Too short for wall shower.Thanks”

Posted 2 years ago

“The door arrived fine but the water seal was crushed in the box so I had to order more from eBay”

Posted 2 years ago

“Shower screen beautiful but delivery appalling.”

Posted 2 years ago

“Victoria plumbings products are fine although the delivery firm they use are quite the opposite. Got a two hour window 9-11 rang at 11:30 told its now between 12-15:00. Communication between haulage and customer could save time and ultimately money”

Posted 2 years ago

“An illuminated mirror had for some reason to be attached to a pallet, yet its weight was very manageable, I think that increases risk to the component, but it was undamaged - but I now have a pallet to dispose of. I had to ring the transport co. to arrange delivery of the pallet - seems odd and not customer friendly. The morning of the delivery I had 5/6 e mails from VP - seems overkill”

Posted 2 years ago

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Victorian Plumbing is rated 4.5 based on 19,555 reviews