Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,943 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 19th January 2026

Gillian Michaels

Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my order arrived ok and on time”

Helpful Report

Posted 4 years ago

“Very quick delivery. Only ordered a small item but would use this company again. Item arrived quickly and with free delivery.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“First rate service,well pleased with goods ordered,altogether faultless. Many Thanks”

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Posted 4 years ago

“Excellent service and very good shower mixer at a competitive price with free delivery. Good instructions made it easy to install. I would definitely use the victorian plumbing again and also would recommend them. John”

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Posted 4 years ago

“Shocking service - I’ve been waiting for 3 weeks for my order to be delivered. Moreover when I rang the telephone number given on the Review email in order to make enquiries regarding the delivery of my order, I was abruptly told it was no longer in operation. My Order number is ORD-0001555603-4307309.”

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Posted 4 years ago

“I ordered a sink, tap, sink fixing kit, waste and plug all together and the fixings for the tap were missing. No quibbles, after a short email exchange, VP sent out a new fixing kit, which arrived 3 days later. Products good, value good, customer service good!!”

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Posted 4 years ago

“Ordered a Wenko shower caddy which arrived super-fast and well-packaged. A good product for a good price. Would definitely use Victorian Plumbing again, based on my experience. Thank you VP!”

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Posted 4 years ago

“Really easy website to navigate. Prompt emails keeping me updated. Delivered with care by 2 great guys! I love my kitchen sink, it’s perfect! I’d definitely recommend Victorian Plumbing.”

Victorian Plumbing 5 star review on 23rd November 2021

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Posted 4 years ago

“A fantastic source of not only high quality mainstream bathroom products, but also the fiddly little things like clips for the side panel of my bath 😊”

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Posted 4 years ago

“Good service, items shipped and delivered very fast as quoted.”

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Posted 4 years ago

“Good service, delivery can be difficult to pinpoint but they answered queries well. Bought all separate items from them and all arrived in great condition. The pallets were delivered to the road so be wary if ordering anything heavy as we were told that the drivers aren't allowed to unpack or lift anything.”

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Posted 4 years ago

“The towel rail was faulty - but my husband had taken quite some time to assemble it and couldn’t face taking it apart. Given that it was very expensive just for a towel rail, I cannot lie - we were disappointed”

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Posted 4 years ago

“I'm pleased with my electric shower it is fitted and working”

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Posted 4 years ago

“The term clusterf*ck springs to mind. Use of every possible excuse linked to an over dependence on auto responses creates the firm impression of a company in disarray. The list of events related to my purchase is too long to include here. However, I will never use Victorian Plumbing again and would advise others similarly.”

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Posted 4 years ago

“Fast, efficient and great value for money. Excellent customer service. Nothing to fault at all.”

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Posted 4 years ago

“Saw what we needed in a shop found exactly same on Victorian for 25% less plus delivered to my door 3 days later. What's not to like!?”

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Posted 4 years ago

“Products very well packaged and arrived within the allotted time”

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Posted 4 years ago

“Received items fast and well packaged, And they were very good quality materials not plastic. Thank you”

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Posted 4 years ago

“Goods came on time and packed very good. Tap now fitted and working, very pleased .Thanks”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,943 reviews