Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,774 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order delivered early”

Helpful Report

Posted 3 years ago

“the service was good and the time commitment was kept”

Helpful Report

Posted 3 years ago

“Good quality fittings promptly delivered.”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Even better quality than pictures I think. Very happy with our purchases.”

Helpful Report

Posted 3 years ago

“Simple web site interaction and ordering process. Product arrived intact and timely. Able to differentiate products by level of quality-in this case based on price and image.”

Helpful Report

Posted 3 years ago

“Good value with wide range of choices”

Helpful Report

Posted 3 years ago

“Great product. Very prompt delivery.”

Helpful Report

Posted 3 years ago

“Very prompt delivery of products requested.”

Helpful Report

Posted 4 years ago

“Had a little trouble finding the property but were willing to wheel the package a few minutes away as it was not accessible by the delivery truck.”

Helpful Report

Posted 4 years ago

“Initial communication problem - needed details of a shower head not shown online. Two enquiries went unanswered. Web chat better but couldn't help. Took a chance and ordered anyway. Great bit of kit, rainshower head without any extra plumbing. Good value and may get a second for our other shower.”

Helpful Report

Posted 4 years ago

“Good products and service”

Helpful Report

Posted 4 years ago

“Online products could do with a little more info. Solid metal product that has a plastic cover should really say that. On the whole so far its all good”

Helpful Report

Posted 4 years ago

“Easy to use web site. Made an error on my order, they quickly resolved and sent it on the same pallet saving me additional shipping costs”

Helpful Report

Posted 4 years ago

“good service and product”

Helpful Report

Posted 4 years ago

“Good quick service. Product was as described and fits. one thing. Your contract is with PDP to deliver it. But before I had confirmation I had a fake text claiming to be from Hermes asking to re-schedule my delivery. While I get these occasionally I can't help feeling there is a connection to the PDP delivery - issue with the software?”

Helpful Report

Posted 4 years ago

“Easy site to navigate through and good selection of sizes to choose from with very good communication regarding delivery.”

Helpful Report

Posted 4 years ago

“Great service and excellent Grohe product. But please unsubscribe me for your internet advertising campaign on my set server.”

Helpful Report

Posted 4 years ago

“Products arrived in good condition. Delivery driver was courteous and helpful (moved pallet into garage as requested). Deducted 1 star as delivery company didn't get in touch the day before to arrange drop as stated on website. Driver called on the way to drop off. Wasn't an issue on the day as I was in, but would have been an problem if not! Also my quidco cashback didn't track despite having cookies enabled for the transaction so have had to raise a claim manually. Had the same issue with a purchase from here earlier this year as well.”

Helpful Report

Posted 4 years ago

“What I wanted delivered promptly”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,774 reviews