Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,774 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience ordering my radiators – the process was very simple, and they arrived quickly. I haven't fitted them yet, but everything seems fine so far. One suggestion for improvement would be to deliver the radiators directly to the house rather than leaving them at the roadside. It would also be great if the pallets could be taken back for reuse, as this would make the service more environmentally friendly. Currently, the customer is left to dispose of pallets that could easily be reused for future deliveries.”

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Posted 8 months ago

“Good product/good price/only complaint was the goods were dispatched after three days from order. I should have paid extra for overnight!”

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Posted 8 months ago

“Good products and good service, we are generally very happy with Victorian Plumbing”

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Posted 10 months ago

“Comprehensive product range, well designed website and competitive prices. Follow up questions handled professionally and courteously within advised timelines.”

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Posted 11 months ago

“Easy website to order products. Good communication for delivery dates and time. Good quality products.”

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Posted 1 year ago

“Delivery was great and products look great - can't see why they wouldn't last either”

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Posted 1 year ago

“Tap and plug looks great quality and has made my sink look like new! A great improvement. The only thing that prevented me giving 5 stars was the shipping time. Don't order form here if you need something quickly. It did say 2 - 7 days, so it was within this, but it did take the full 7 days.”

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Posted 1 year ago

“Very pleased with service from start to finish - from placing the order online to its arrival (in one consignment), at my front door. I was kept up-to-date with with, and at every stage of the delivery. No complaints.”

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Posted 1 year ago

“As described, well packaged and value for money”

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Posted 1 year ago

“Website, stock choice and illustrations / descriptions are excellent. Items received have all been well packed. However on both occasions that I had deliveries due they did not arrive and I had to chase. Delivery charge removed from first order which was appreciated.”

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Posted 1 year ago

“all good. tricky to organise delivery with palletways but all sorted”

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Posted 1 year ago

“Good customer service via e-mail. A bit hit and miss as to when things were arriving but everything did arrive on time and in perfect condition.”

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Posted 1 year ago

“Our order arrived quickly very pleased with items.”

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Posted 1 year ago

“Great company to do business with. Products are such good quality. Only issue I have is delivery. The first delivery was excellent. The stuff came on a pallet, the driver was great and gave us time to inspect the stuff. The second delivery which used a courier company was terrible. They said I wasn’t in, when I was. And left stuff on doorstep without ringing the bell. VP need to change couriers.”

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Posted 1 year ago

“Good quality worth the money”

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Posted 1 year ago

“Great delivery person. Disappointed that I was left with pallett to dispose of”

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Posted 1 year ago

“Products reasonably priced. Appears to have been packed very well to reduce chance of any damage!”

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Posted 1 year ago

“Good quality, for my shower well, a bit overpriced but did the job”

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Posted 1 year ago

“Delivered as ordered by Palletways, but didn't take into consideration the street and sent a big truck instead of a smaller van.”

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Posted 1 year ago

“Good tracking of delivery but would be better for the driver not to be on his own”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,774 reviews