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Victorian Plumbing Reviews

4.5 Rating 19,555 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 3rd May 2024

Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fast service”

Posted 2 years ago

“Needed to speak to someone on phone to explain a returns option. Not all we oldies are tech savvy with phones.”

Posted 2 years ago

“Excellent product - looks great installed. Delivered on time and driver was very professional. Would have been even better if pallet was taken away as part of delivery.”

Posted 2 years ago

“I am pleased with the products and this is my second bathroom I am renovating with Victorian Plumbing products. However the pallet that the bath was shipped on was made with wood that was very damp and had fungus strands all along it with other fungus on the pallet. I quickly got it off the pallet and got rid of the pallet.”

Posted 2 years ago

“easy to order, got good response when asking questions about my order and delivery was very good and quick.”

Posted 2 years ago

“Excellent service and product but the amount of packaging for a relatively compact item was excessive and very difficult for us to dispose. The local recycling center wouldn't take it as it was classed as 'commercial' so we had to the it home and chop it into smaller pieces and sneak it into our waste bin.”

Posted 2 years ago

“Website informative and ordering was easy. Heard from courier re-delivery within a few days. Goods delivered day and time slot given. The driver was very accomodating. Goods all ok so far although not fully installed as yet.”

Posted 2 years ago

“Exactly as ordered, prompt delivery”

Posted 2 years ago

“Arrived on time good light”

Posted 2 years ago

“The delivery arrived on time, and with no damaged items and my ordered items are well made and value for money”

Posted 2 years ago

“I have found Victorian Plumbing to be one of the better sites on the internet for delivering when they say they will, good quality products and being able to get in touch easily when needed. The only reason I didn't give them 5 stars is the increase in the price of a towel radiator. I bought one in September 2021 then again in Jan 2022 with a £100 mark up . From £299.95 to £399.95 ! A little extravagant but a very smart rad and couldn't find one any where else as nice so I justified paying the extra !”

Posted 2 years ago

“Products are good quality and delivery was quick. Disappointed with the dimensions given on the website for the wash hand basin as it didn't include for the waste which is approx 100mm lower than the dimension stated on website.”

Posted 2 years ago

“Quick delivery once advised it had shipped”

Posted 2 years ago

“Happy with the product and service”

Posted 2 years ago

“Good sturdy products, two cisterns and two showers delivered next day, installed & fitted with no problems.”

Posted 2 years ago

“Great products but very hard or impossible to speak to someone in person which would of been really helpful”

Posted 2 years ago

“Excellent communication from delivery company,well packed and courteous driver.”

Posted 2 years ago

“Ordering process easy. Would have been helpful to receive call, text or email before early am delivery so I could have been prepared!”

Posted 2 years ago

“Yeah was alright”

Posted 2 years ago

“Received a short shower screen promptly and have fitted the screen and it’s good. No leaks out the side now.”

Posted 2 years ago

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Victorian Plumbing is rated 4.5 based on 19,555 reviews