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Victorian Plumbing Reviews

4.5 Rating 19,555 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 3rd May 2024

Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quickly. Easy to fit. Looks good quality”

Posted 2 years ago

“Good, delivery could be quicker but overall happy”

Posted 2 years ago

“Good quality product. Prompt delivery. The item was left on the doorstep in full view of passers by and could have been left in a more obviously secure place bear our front door, although realise this was the responsibility of the delivery service and not specifically Victorian Plumbing. Overall very pleased with our item.”

Posted 2 years ago

“Good service .Quick delivery.only thing at fault was I couldn't see the fixing on back of toilet and directions on leaflets bit miss leading.toilet seat fits but looks to short in length although I measured it and went by Victorian plumbing size which doesn't match”

Posted 2 years ago

“Radiator was great, however the delivery driver tried to turn his lorry around in our driveway and hit the wall next door, causing extensive damage. He then drove off without reporting it. He must have been aware of the collision as he drove off in the direction he was facing originally. Hopefully the delivery company will put this right? My neighbour has contacted them.”

Posted 2 years ago

“Ordered samples and arrived”

Posted 2 years ago

“Mostly fine,but where is the suction bar i ordered.?bath mat arrived,but no rail”

Posted 2 years ago

“Shower screen probably OK but aluminium supports much flimsier than original. Fitting instructions probably incorrect stating use an 18mm spacer which would have left a gap for water to escape. Liked the hand rail with support for shampoo etc. Biggest problem was it arrived on 2 pallets with cross bracing which the delivery driver would not take back I had to saw apart and take to recycling. Had to wait in all day for the delivery.”

Posted 2 years ago

“Items all arrived in a timely manner with no damage.”

Posted 2 years ago

“Good company with high quality products”

Posted 2 years ago

“Very good”

Posted 2 years ago

“Good quality taps, delivery arrived sooner than expected.”

Posted 2 years ago

“Bathroom suite was well priced and is good quality. 1 star short as the delivery driver was rude, unhelpful and refused to stay whilst the delivery was checked for any damage.”

Posted 2 years ago

“Lovely colour but doesn’t quite fit my tush”

Posted 2 years ago

“Good service, in the end. The online bot is good, but when getting through to a human the customer service experience slows to a snail's pace”

Posted 2 years ago

“We had ordered the Roca the gap toilet unit, the Milan vanity basin unit and some related parts. All the items arrived in good condition and on time. We did also have to order an additional item later which also arrived very quickly. Really appreciate the quick turnaround and fast delivery.”

Posted 2 years ago

“Easy straightforward process”

Posted 2 years ago

“Good service and delivery was efficient and on time”

Posted 2 years ago

“Very helpful when l had a broken toilet seat ,replaced no problem good service all round”

Posted 2 years ago

“The range is beautiful and the customer service is great. The longevity of some products is questionable however. I’ve had to replace a shower valve in just over 12 months of use and had to have a plumber repair a sticky tap twice in 18 months of use which I found disappointing.”

Posted 2 years ago

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Victorian Plumbing is rated 4.5 based on 19,555 reviews