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Vape Town Reviews

4.8 Rating 6,728 Reviews

95 %

of reviewers recommend Vape Town

Company Reviews

Product Reviews

4.8

Based on 6,728 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 30th April 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 3rd September 2023

Vape Town 5 star review on 14th August 2023

44

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Issues with coils that were delivered. No response to emails or online message on website. Poor show when your Bletchley store provides excellent service!”

Posted 4 years ago

“Item not yet recieved”

Posted 4 years ago

Hello Due to Covid-19 Royal Mail deliveries are experiencing some delays in certain areas. Items may take slightly longer than normal to arrive: FREE SHIPPING 2ND CLASS - 3+ Working days to arrive (Typically 3-9 working Days) 1ST CLASS - 1+ Working days to arrive (Typically 1-5 working Days) NEXT DAY - This is a guaranteed delivery and will arrive next working day by 9pm Shipping and order confirmation emails are always sent. Please check your spam/junk folders for these emails. Today is the 3rd working day. Kind regards Mike

Posted 4 years ago

“Still haven’t received my vape:( no ones contacted me at all either”

Posted 4 years ago

Hello Your order was shipped last Friday 17th. If you have a look on Royal Mails site there are details and reasons behind current delays in shipping and postal deliveries. Due to selecting free shipping your item was sent 2nd class. In future if you wish to receive your items quicker you can upgrade to a quicker service at cost. Kind regards Mike

Posted 4 years ago

“Been exactly a week since I got an email saying it’s on it’s way, but I’m still waiting for them.”

Posted 4 years ago

Hello Your order was shipped last Tuesday 14th. If you have a look on Royal Mails site there are details and reasons behind current delays in shipping and postal deliveries. Due to selecting free shipping your item was sent 2nd class. In future if you wish to receive your items quicker you can upgrade to a quicker service at cost. Kind regards Vape Town

Posted 4 years ago

“Poor service. I ordered from a rival site on same time/same day and it arrived by 10am next day. Still waiting after nearly a week from VapeTown. In both cases standard postage applied. Not impressive!!! Of course it could be an anomaly caused by the postal service. But such services should be monitored by the website.”

Posted 4 years ago

Hello Your item was ordered after our cut off time so was posted on 15th April, today is the 20th which I do not make a week. Today is also the 3rd working day. Royal Mail are suffering delays in various sorting offices and areas which details can be found on their site due to staff sickness and staff self isolations. If it is urgent next time please pay for next day. The free shipping you chose will always be 2nd class. Regards Vape Town

Posted 4 years ago

“As always a great service”

Posted 4 years ago

“I ordered these products on Monday and still not received”

Posted 4 years ago

Hello You ordered Monday night so your order was shipped Tuesday via second class Royal Mail as you selected free shipping. It has been 3 working days due to Bank Holidays. Royal Mail are currently taking longer to deliver due to operational issues caused by the Covid -19 Pandemic. Rest assured as per all communications sent by email your order is shipped and on its way. Vape Town

Posted 4 years ago

“I ordered 3 days ago and haven't yet received the delivery. considering the store is 2 miles from my house but another order I made the same day coming from Manchester arrived already. How slow?”

Posted 4 years ago

The country is the middle of a corona virus pandemic. It does not matter how near or far you are from the shop orders are sent via Royal Mail who at present are struggling with demand for their services. Besides orders do not come from local shops. All details of Royal Mail delays are on our order confirmation and shipping emails. May I suggest next time if you need items quick you select the Special Delivery service at £8. Taking the free shipping is the slowest form of postage as it is second class. Despite us ourselves dealing with a huge demand for products your order was shipped 1 hour 37 minutes after placing on our site. Vape Town

Posted 4 years ago

“Delivery still hasn’t turned up! Checked with Royal Mail, no delivery has arrived. And not tracked at all. Please reply Tina Bertola”

Posted 4 years ago

“I have not received a email to tell me when my order is due to arrive??”

Posted 4 years ago

Hello Sorry you felt the need to review us at 1 star. The country is in the middle of the Corona Virus pandemic and both ourselves and Royal Mail are trying our level best to ensure orders are both shipped and delivered as quick as possible. You elected to take the free shipping which is second class. Under normal circumstances you would expect your order to arrive between 3-5 working days. Since your order was placed on Thursday 26/03/20 and shipped the same day you should expect to receive it by the 2/4/20 at the latest but it may take slightly longer due to how busy Royal Mail are. Please see this link regarding postal delays: https://www.royalmail.com/d8/coronavirus-changes-service Should you wish items to arrive quicker in the future the 1st class service can be paid for. Regards Vape Town

Posted 4 years ago

“I havent recived it yet still waiting”

Posted 4 years ago

Hello You placed your order Friday evening. Saturday and Sunday there are no shipments sent out. It was shipped on Monday by free shipping which is delivered between 3-5 working days. To receive items quicker in the future please pay and upgrade to first class. Only two working days have passed due to public holidays and the weekend. Mike

Posted 4 years ago

“Faulty item, four emails ignored. Phone call, shop visit no result. Escalated to pay pay who paid me my money back. Why not deal with problems surely it doesn’t leave you out of pocket if item is faulty. You return it to supplier?”

Posted 4 years ago

“Would have been more stars but incomplete order and after 4 days and 3 phone calls to vape town and no response from them at all. Just want my items I paid for and 1st class postage. Customer service is definitely not 1st class”

Posted 4 years ago

“I received 12 packs of liquid all past their best before date. I have emailed customer services and received no reply. I have called customer services and left a message and had no reply. Unacceptable customer service and I will not be using Vape Town again.”

Posted 5 years ago

“Ordered on 16/4/19 first class. Still haven’t received oils and emails are not being responded to. So disappointed.”

Posted 5 years ago

“I ordered my vape 5 Days ago and still hasn’t been posted I’m not sure if it’s Royal Mail or it’s been forgotten”

Posted 5 years ago

“I still haven’t received it pavement has gone out of my account days ago ?”

Posted 5 years ago

“Brought 3 vapes in 1 month , 3 packs of coils , all the vape ain’t any good, didn’t even offer me any sort of discount for the not so good products I’ve purchased, very money oriented place customer service ain’t to great, juices are good though”

Posted 5 years ago

“Vape Town sends me receipts for items I have not bought. I am no longer able to use my points either. This means that it’s likely someone at the firm is using my ID and email for these own scam. I have written to the company with no reply ever coming. I would never use the company again.”

Posted 5 years ago

“Been given the wrong coils twice had to come back three times in my last visit the pink hair rude woman wouldn’t change them even though the owner said they were wrong told me I had to come back again she was the rudest person I’ve had to deal with even told me please don’t cone back so now I’m gonna have to pay a different shop for the correct coils ur shop is a joke with no knowledge of what they sell I’ll never comeback”

Posted 5 years ago

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Vape Town is rated 4.8 based on 6,728 reviews