Vape Town Reviews

Name: Vape Town
Rating: 4.79

4.8 Rating 8,059 Reviews

95 %

of reviewers recommend Vape Town

4.8

Based on 8,059 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 7th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like vape town a lot however I got a pack of faulty coils online and when I spoke to a colleague in the Tiverton store he told me it happens sometimes and it’s not really his problem. I have emailed head office but am yet to hear back.”

Helpful Report

Posted 5 years ago

“Still waiting on 2 bottles of juice paid for but not received”

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Posted 5 years ago

“I don't shop at vape Town anymore and haven't done for 5 years so stop emailing me, and next time you send someone an invoice make sure you send it to the right person....”

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Posted 5 years ago

“Feel pretty let down after buying for a while of this site never had any issues until now where I had a juice taste completely off and disgusting I’ve tried to email and sort this and feel like I’m getting blanked and no real apology was giving too me I know it’s not my vape or coils as I’ve had no issue before so its clear I’ve got a bad batch but it’s just they way this is being handled which has really annoyed me no offer of a refund or apology and just no quick response too solve this .”

Helpful Report

Posted 5 years ago

Hello - The liquid you have purchased is not manufactured by Vape Town and is a completely independent brand but we can of course look into any issues with it. If you have emailed in, our customer services will reply. Due to the the current volume of enquiries there is a slight delay in replies to all emails but will reply within 24-36 hours M-F. Regards Vape Town

Posted 5 years ago

“Ordered 12mg strength and was sent 6mg instead. It is the second time that the strength ordered has not been the one delivered. I think I need to go elsewhere.”

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Posted 5 years ago

“Bottle of liquid was leaking and they sent me the wrong shots despite sending email before hand, also emailed a second and third time off the website and no response.”

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Posted 5 years ago

“Ordered some premiere and some red blend and I must say they taste awful like they have gone off,they are even a horrible pink colour. I’ve had them before so knew I liked them from before. Wouldn’t buy those blends again!”

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Posted 5 years ago

“Never reply to emails about warranty on my smok d barrel”

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Posted 5 years ago

“Slow postage says it takes up to 10days because off corona but that’s bs”

Helpful Report

Posted 5 years ago

Hello As you order was placed on a Sunday we shipped it the very next day (Monday). Once we have shipped orders and they are in the hands of Royal Mail we sadly have no control of how quickly they get to you. That said you are free to pay for a quicker service should you wish to get your order quicker. There are delays within the Royal Mail network due to the surge in online orders due to the pandemic. This information can be viewed on this link https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update Regards Mike

Posted 5 years ago

“The products I received were out of date”

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Posted 5 years ago

“Not necessarily a issue with a towel but I have a serious issue with the flavours I ordered. One flavour was ordered from milkman the other one was Charlies chalk dust, and I must say they have been the worst flavours I have ever had they taste extremely chemically and I don’t tend to write reviews but I feel like it’s worth me writing of you please stay clear from these flavours they are absolutely dreadful most possibly the worst ones I’ve had”

Helpful Report

Posted 5 years ago

“Have not received my product yet that was ordered on 27th November?”

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Posted 5 years ago

“Would like refund filled vape then left it overnight standing up and liquid had leaked all over bed side table through all the structure of the vape”

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Posted 5 years ago

“Still not received my online order after 4 days”

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Posted 5 years ago

Hello As stated on our site the free postage option you chose is a 2-5 day service on average but not guaranteed. We offer paid for services which include 1st class and Next day delivery which are delivered quicker than they would be on the free shipping service which is the slowest service we offer due to being free. The 5th working day is this Monday 15th November. You should receive it around then. Regards Mike

Posted 5 years ago

“Ordered juice a week ago, said it would take 2-5 days, still waiting, not had a single update, don’t really mind waiting but it’s the fact they haven’t updated me and I currently have no juice”

Helpful Report

Posted 5 years ago

Hello We shipped your order at the earliest possible time which was last Friday making today the 4th working day. Due to the lockdown Royal Mail have had an increased amount of parcels and packets posted therefore most customers are experiencing some delays. We did send you your orders received email then a your orders dispatched to your email address (check spam and junk if you cannot see this) but due to The Royal Mail free shipping service being selected your order cannot be tracked or any update of its progress through their network seen. You should expect your parcel in the next few days. Regards Mike

Posted 5 years ago

“Receiving emails for stuff i havnt ordered.. tried to contact regarding the issue but emails ignored.. stop emailing me. I dont even have an account with you so no idea how you got my name and email”

Helpful Report

Posted 5 years ago

“I have purchased my e-liquid from Vape town for over 12 months now (spend about £40 every 6 weeks) and i was very happy, I then purchased a new Mod (Geek) and it broke within a week, sent it back to Vape Town who told me that this is because liquid had leaked into the unit and stopped it from turning on and that this was my fault!!!! Not impressed so will be looking for a new supplier. Very short sighted!”

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Posted 5 years ago

“Bottle arrived half empty leaked”

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Posted 5 years ago

“Rubbish have a problem can’t discuss with any body no way to contact them ? No phone no customers service no e mail”

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Posted 5 years ago

Hello Our contact email is online@vapetown.co.uk You can also contact us via our homepage 'Contact Us' link which is in both the header and footer of our homepage https://www.vapetown.co.uk/pages/contact-us-today Regards Mike Vape Town

Posted 5 years ago

“Purchased an order of 10 liquids of £20 and paid an extra 8£ to get it delivered on the same day or the following day, however im still waiting since the 7th of October for my liquids 😡🤬😡🤬”

Helpful Report

Posted 5 years ago

Hello On your shipping address you left off your door number so Royal Mail were unable to deliver this to you. They are returning the item back to us, upon receipt we will refund your payment. Regards Mike

Posted 5 years ago

Vape Town is rated 4.8 based on 8,059 reviews