Vape Town Reviews

Name: Vape Town
Rating: 4.79

4.8 Rating 7,653 Reviews

95 %

of reviewers recommend Vape Town

4.8

Based on 7,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 7th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only received half my order. Have contacted customer service with no response shocking are ice and poor customer service”

Helpful Report

Posted 1 year ago

“I've always had good experiences at Vape Town Barnstaple, friendly staff very helpful normally. I always recommend to friends! However I was quite disappointed with my recent experience. I bought a oxva Xlim pro vape, I emailed a day after I purchased to say I couldn't taste any flavour!? Any idea why that might be? Didn't get a reply. So I called a few days later to explain I couldn't taste any flavour with my vape town liquids. I changed to my spare 0.8 pod to test if my 0.6 was faulty and it was even worse just breathing in air! I was told that's the problem with people who have come off disposable vapes and they have been getting this alot as the disposables are a lot more sweeter/stronger liquids. Although I do agree they are stronger, I explained when I tried my friends vape to compare that she also bought on the weekend from vape town with a vape town liquid that was completely fine and I could taste flavour. I was pretty annoyed to be told i quote 'this is a 'you' problem' and there's nothing they can do other than suggest I try different e liquids. My suggestion would be not to sell the vape town e liquids with this brand of vape rather than try and convince me I can't taste the flavour because I'm used to disposables vapes.”

Helpful Report

Posted 1 year ago

“Brought a vape it turned out to be faulty constant burn task and vape becoming very hot, they said it was fine and refused refund. **AVOID** there liquid isn’t the best either.”

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Posted 1 year ago

“Vape i purchased was faulty , they didn't have a replacement so i asked for a refund but they refused to refund me! Some old chestnut about it being a consumable?? They said Had it not been opened they could have refunded me, I said how would i know its faulty without opening and using it! Law states in the uk if a product is faulty or not fit for it’s intended purpose they must honour a refund , braking the law as far as I’m concerned.. I certainly wont be using them again.”

Helpful Report

Posted 1 year ago

“The staff at the Bletchley store are very unhelpful and rude. I had a vape sent back to the manufacturer and popped in for a update and they told me it wasn’t back and if I wanted any more information to call customer service but they wouldn’t tell me anything different. When I rung the customer service number the gentleman on the phone was very helpful and found out what was going on with my vape. He called me back and said it would be dropped at Bletchley that afternoon. When I collected my vape from Bletchley I wasn’t give any information and told it must be fixed because it was back.”

Helpful Report

Posted 2 years ago

“Only received half my order and left a message to rectify the issue and heard nothing back.”

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Posted 2 years ago

“Meh not brilliant if honest u buy a vape and batteries anit included which is silly will go elsa where next time”

Helpful Report

Posted 2 years ago

Hello The product description clearly states 'Please note that this kit requires a battery that is not included in the kit itself. You will require 1 battery for this device which can be purchased HERE' Our product listings will always include a statement in the description that batteries are needed if they are not included, along with a link should batteries need to be purchased. Many vape kits do not include batteries, much like many other battery powered products. Vape Town

Posted 2 years ago

“I have been a customer of the Bletchley store since they opened and have watched the customer service deteriorate massively over the years. I have had two faulty vapes from them, both of them broke just over 30 days of purchase. The staff to not have the authority to provide any assistance or exchanges. All faulty vapes have to be sent back to the manufacturer with an undetermined resolution time. I’m currently 6 months in waiting for a satisfactory resolution for a massively faulty innokin vape purchased upon the store’s recommendation . Phone calls from staff are not returned as promised. You are referred to contact management via email, which are either ignored or vaguely answered weeks later. Staff seem to think awarding 30 points to your account is the equivalent of a £30 refund for broken goods 😂 Poor show Vapetown. There’s too much local competition to think you can survive with such poor customer service and low quality products.”

Helpful Report

Posted 2 years ago

“No I did not have a good experience with your company you sent me out the wrong tanks for my vape I tried to get in touch with a few emails to exchange them but not herd nothing apart for you asking me to write this review I will definitely avoid this company again”

Helpful Report

Posted 2 years ago

“Sent out the wrong product and wouldn’t get back to me atall after I emailed a few times , I would avoid bad service”

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Posted 2 years ago

“I am very disappointed of how short time Lost Mary vape last lately, after watching TikTok video I opened up all my used vapes and discovered that only few have 550 batteries in them and all the rest has smaller 360 batteries inside. Scammed”

Helpful Report

Posted 2 years ago

“Still awaiting delivery”

Helpful Report

Posted 2 years ago

“Poor service I wouldn’t use them again. Bought a vape 6 weeks ago, it’s broken, took it in, they said they only have a 30 day warranty. Consumer law in the U.K. states all items must last a reasonable amount of time, 45 days isn’t a reasonable amount of time. They wouldn’t help. Shocking service so I’d avoid them in future. The same vape from Amazon has a 12 month warranty.”

Helpful Report

Posted 2 years ago

Hello Can you please email online@vapetown.co.uk with details of your faulty product, proof of purchase and what store you visited. This review is left against a purchase for a pack of coils, we have been unable to trace your purchase for a 'vape'. Within one month, if a product is faulty and has been used as per the product instructions and not damaged or modified we will always swap out there and then in store. After the initial month the item will be sent to the manufacturer who will either replace the product or repair it, again as long as the product is faulty and has been used as per the product instructions and not damaged or modified. Regards Mike

Posted 2 years ago

“Customer service was poor. Ordered an RDA and received the wrong colour. Initially customer service was good through email. Returned the RDA and was promised an exchange for the correct colour. Then I was sent a completely different RDA. Emailed the customer service and still have not received a reply months later. Wasted my money and time. Won't be ordering from them again and I'd advise others to do the same. They have provided poor service and then clearly just completely ignoring my complaints as an unsatisfied customer. I've asked for a refund and months later no reply and when you ring the number they provide, they just say they don't deal with online orders which is pathetic to be honest.”

Helpful Report

Posted 2 years ago

“Been using vape town for 4 years nearly last week took my pocket x vape back as it stop working after two months but they can’t anything till I find box so they can send off to be fixed don’t think I got spare box can’t see why you to need to keep it as you don’t keep boxes for other stuff. So prob won’t use again sorry for bad review but not good service”

Helpful Report

Posted 2 years ago

“Had an issue with a vape I'd only had it for 2 days the girl in the shop couldn't help and said she didn't have the authority to issue a refund so I'd need to email vapetown. So I had to purchase another vape, coils, battery & a battery charger whilst this one went back. Then I get an email saying it was fine it must be me. No refund nothing clearly customer loyalty means nothing I've been using this shop since it opened.”

Helpful Report

Posted 2 years ago

“I would like to leave a review I paid extra for first class post, but I have not yet received my liquid, very disappointed”

Helpful Report

Posted 2 years ago

“Hi team, I haven’t got any order yet. Regards.”

Helpful Report

Posted 2 years ago

“Ordered on 29th november no email confirming despatch and still no sign of product and royal mail tracking number doesn't work.”

Helpful Report

Posted 2 years ago

Hello A confirmation of dispatch was emailed to you on 29/11/22 at 4.26pm. Please check your junk/spam folders for this. Your order was sent via our free postage option, which as stated on the website is 2nd class delivery. 2nd class delivery does not have any form of tracking and the tracking number again as stated on all communications and our website is for proof of delivery only and not for the purpose of tracking the parcel through the Royal Mail network. Royal Mail were on strike on the two days following the dispatch of your order which is why you have not yet received it. Regards Mike

Posted 2 years ago

“I still haven't received what I ordered! Disappointed as I have now run out so was important that it arrived on time....”

Helpful Report

Posted 2 years ago

Hello - There has been a Royal Mail strike for two days, your delivery will be delayed because of this unfortunately. It was sent the day you ordered it, but the two days following were days of the industrial action. Regards Mike Vape Town

Posted 2 years ago

Vape Town is rated 4.8 based on 7,653 reviews