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Vape Town Reviews

4.8 Rating 6,656 Reviews

95 %

of reviewers recommend Vape Town

Company Reviews

Product Reviews

4.8

Based on 6,656 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 19th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 4th March 2024

Vape Town 5 star review on 3rd September 2023

Vape Town 5 star review on 14th August 2023

Vape Town 5 star review on 6th May 2023

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great but as far as the juices are concerned I bought 3 juices and all 3 needed more flavouring in them. I went to another shop and bought juice and I could taste it easily. Feeling disappointed”

Posted 2 weeks ago

“The girl with multicoloured hair wasn’t very helpful as I am new to vaping when I was asking for her advice she seemed like she couldn’t be bothered I don’t know if she’s just having a bad day, but I will definitely not be coming back to your shop. Sorry to say Justin”

Posted 2 months ago

“The juices, to fill up an original e-pen, branded by Vape Town it's self, is absolutely vile. It left a horrible residue after taste in my mouth, which made me think the coil was burned, when the coil was brand new! The taste has ruined my pen and coil. When I used a different branded juice, it tasted so much better. But of course, I needed to replace a brand new coil, because the vape town branded juice, left a horrible taste in my pen! And alot of my friends have the exact same opinion on Vape Town branded juices, ruining a brand new coil. Will NEVER be getting Vape Town branded liquids again!”

Posted 2 months ago

“Last time I came into Stony Stratford shop I always buy 10 x Juices on a deal this particular time I had 5 x Strawberry & Watermelon & 5 x kiwi & strawberry & bubblegum both 0.5mg nicotine but one of the kiwi & strawberry & watermelon ones was a different make & different coloured label I said to the man behind counter is that the same it’s not ice because I don’t like that, he said no it’s exactly the same, Well it wasn’t it’s not nice had to totally change filter etc etc I went back down with bottle told him it was totally different & wanted another bottle, basically he refused said it was the same, It might be same writing on the bottle, but it is a totally different taste, i’m a regular customer come down every week if not every two weeks and buy loads off Juses this to be totally different, I would like my money back on that bottle or exchange for another one.. Customer service would be nice too..”

Posted 4 months ago

“Having shopped with Vape Town since Mike opened the Bletchley store, I've always had great service and stayed loyal to the local store. Recently I had a pack of coils which I believe was faulty as each coil only lasted for about 5 days so went through 4 coils for one bottle! Never had that before but when I mentioned it in store, I had to buy another pack of coils”

Posted 4 months ago

“I wasn't able to access my loyalty points when raising my last order. Still not happy about closure of Plymouth shop. It was very convenient and brilliant customer service.”

Posted 4 months ago

“Unfortunately the pear drop vape juice is so thin, it keeps leaking everywhere out of the tank ,drips out and it’s messed up the rubber seals”

Posted 5 months ago

“Where is british tobacco? Non of the rest are enough.”

Posted 5 months ago

“I bought a new vape that lasted only 3 months when just died. When I returned it I was told that they need to send it to the supplier leaving me with two options, buy a new one or go without until a new one is sent. When I asked about the refund I was told I couldn’t get a refund and if I bought a new one I would end up with two vapes which I don’t want or need. The returns policy is absolutely terrible and only serves to squeeze more money out of loyal customers”

Posted 6 months ago

“Delivery was on time but not impressed by the product.”

Posted 6 months ago

“Ordered a week and half ago. Emailed customer service 4 days and not heard back.”

Posted 8 months ago

“Hi I recently purchased a new device and it wint charge through a USB. This is really disappointing considering how much it cost.”

Posted 9 months ago

“Hi I went to Barnstable store to get my usual 10 bottles of 12mg menthol, the girl serving said they didn't have any , but said the salt menthol was identical, I asked a couple of times if she was sure and she said it was, I opened a bottle when I got home and tried it and its disgusting, so I now have 9 bottles that are no use to man or beast, the thing is its an hour round trip so at some point I need to get back down there and get some more,”

Posted 9 months ago

“Not received my order yet ! Still waiting . So only 2 stars given .”

Posted 10 months ago

Hello Delivery was attempted as below: Thursday 25 May 2023 15:04 Available for Redelivery or Collection Boston CSP 11:09 Delivery Attempted - No Answer Boston DO Wednesday 24 May 2023 14:35 Available for Redelivery or Collection Boston DO 11:04 Delivery Attempted - No Answer Boston DO If you check your tracking you can see this and will be able to re-arrange delivery or collect your item Regards Vape Town

Posted 10 months ago

“I ordered 3 vapes just before Xmas. Items arrived on time. 1. Geek vape didn't have the battery so now need to buy that as can't use it! 2. The Eleaf Istick pico baby vape button fell apart by boxing day! I'm really annoyed as spent 80+ on 3x vapes as gifts and really only get to use 1 of the vapes I purchased. I Would not be going back here.”

Posted 1 year ago

“Unfortunately I cannot review as I still have not received my items.”

Posted 1 year ago

“Ummm never had a problem before but on my last order I didn't receive wot was offered when I ordered, normally if you contact vapetown it gets sorted no problems but this time I contacted and have been ignored shame so my only way now is to comment here .”

Posted 1 year ago

“I only like to vape light colour oil, was very disappointed with the raspberry one. Went to Vape Town in Plymouth only to find the shop had closed down. Email would have saved me the expense. Other than this I have had excellent service from Vape Town”

Posted 1 year ago

“Brought a pocket which stopped working after 5 weeks. I asked if there was any warranty or return but was given a standard answer of return unwanted items unused with 30 days. I replied explaining it had broken and heard nothing back. Also ordered 10 juice and coils over a week ago and still not arrived.”

Posted 1 year ago

“The vape looks nice, but it's a bit faffy to put together and it leaks a bit too, not entirely happy with it.”

Posted 1 year ago

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Vape Town is rated 4.8 based on 6,656 reviews