Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 977 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

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“Goods have not arrived, email ignored”

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Posted 2 years ago

Hi Yasmin. I'm sorry that you have not received your order due to the national Royal Mail strike which has affected every courier across the country. I can see your email was answered on the 12th Dec explaining this and we've not received a response from you since. We'll be happy to help if you're still having issues.

Posted 2 years ago

“My parcel had not arrived yet. It has been 5 days since my parcel has been set to arrive and it is still not here.”

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Posted 2 years ago

I'm sorry you've not received your order. I can't see any emails from you so you've not given us a chance to rectify this. There have been a number of Royal Mail strikes this week which has resulted in nationwide chaos and delays of around 3-5 working days. I will ask our customer services to reach out to you to see how we can fix this for you.

Posted 2 years ago

“Great slippers”

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Posted 2 years ago

“Items delivered quickly company very easy to deal with”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Great website and order process hood. Took up to a week for delivery but arrived in good order”

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Posted 2 years ago

Hi Angela. Thanks for your review. I'm sorry you think the delivery time was slow. The estimated delivery date of your order based on the delivery method you chose (which was advised during checkout) was 24th November but it was actually delivered on the 21st November. We do offer express or next day delivery if you require faster delivery in the future.

Posted 2 years ago

“Delivery arrived really quickly. The slippers are Christmas presents for family so I can't review them just yet but the quality seems really good.”

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Posted 2 years ago

“Love these braces/suspenders they’re cool. Wear then with my over trousers to keep me warm. Go nicely with a retro coat I have that has the same colours.”

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Posted 2 years ago

“Straightforward and rapid transaction, delivered at the speed of light. Thank you Urban Surfer!”

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Posted 2 years ago

“Goods were exactly as described with prompt delivery.”

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Posted 2 years ago

“Great product good delivery”

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Posted 2 years ago

“Easy to order delivery time very good and very pleased with my slippers, thank you.”

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Posted 2 years ago

“Very satisfied customer. The Nuvola slippers are perfect for the cooler days around the house. Despite a small delay in shipping we were kept informed throughout. V Good professional service 👍🏻”

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Posted 2 years ago

“Item was dispatched really quickly and packaged well”

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Posted 2 years ago

“Had items that I couldn't find elsewhere and at a great price. Came packaged well and delivery was really fast.”

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Posted 2 years ago

“Great slippers & price quick delivery. Will be back 👍”

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Posted 2 years ago

“Always good service! Fast delivery and great prices!”

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Posted 2 years ago

“Great service. Ordered a Jack Wolfskin crossbody bag.”

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Posted 2 years ago

“Fantastic. Quick service, fair price and easy to deal with.”

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Posted 2 years ago

“Quick and easy”

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Posted 2 years ago

Urban Surfer is rated 4.7 based on 977 reviews