UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't give a review. We haven't fitted it yet”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you, please feel free to update this review once you have installed your item. Kind regards, James

Posted 1 year ago

“First radiator turned up a day later than expected on opening it was broken. I cant fault uk radiators when I called on the Thursday they offered 10% discount and a tub of touch up paint or a replacment - i asked for replacement as the crack was too noticeable, they organised collection and a new radiator to be delivered for the Monday. Monday morning a courier arrive and collected old radiator I was advised they didn't have my new one as it must be with another courier. It was with APC. APC promised delivery would happen however it never as per the week before it was going to be another day (normally this wouldn't be an issue however our plumber who had expected to be working on this item was ready for when the first item arrived broken a week a go). Apc called and stated the van was in an accident 5 mins later oh sorry mam I got the wrong van yours is OK and will be with you today (Monday late afternoon evening) - it never arrived Tuesday after many many phone calls between courier and UK radiators and after many failed promises the item arrived late as my plumber was packing up. due to this major delays this has now impacted the rest of the work. The delivery person was unhelpful and rude and I'm not surprised the first one was broken given how the radiator was dumped down against my front door. Like I said uk radiators are ok but their choice of courier is the reason I'll not be buying from them again. Uk radiators does have good communication and will put items through extra quality control and extra wrapping if you've had a problem previously and thankfulky they done the extra wrapping or that radiator would have been broken with how it was handled by the courier. I will buy local from now on regardless of limited choices.”

Helpful Report

Posted 1 year ago

Hello Corey, I am sorry to hear that an item on your order arrived with some damage. I can see that the replacement was dispatched promptly and as you say, with extra checks and extra wrapping applied to further protect during transit to prevent having the same issue twice. I do apologise that this arrived a day later than expected, this is possibly due to your location in Scotland, however, I am sorry that the courier wasn't clearer on the details of this with you. We understand that the delivery experience is a key part of online shopping, and take all issues raised seriously. We use four different couriers, depending on the size and weight of the products and periodically review each of them to make sure we are offering the best service possible. I am glad to hear that the replacement was in good condition and that you've been able to use this. If you have any further queries or issues, please do not hesitate to get in touch. Kind regards, James

Posted 1 year ago

“A good place to order from. Good prices. Good packaging around radiators. Quick delivery”

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Posted 1 year ago

Hi, Thank you so much for your 5 star rating of UK Radiators! We are so glad to hear that you had a positive experience ordering from us, and that you found our prices and packaging around radiators good. We thank you for choosing to shop with us. Kind regards Jess

Posted 1 year ago

“Excellent choice of products and great service. The radiator we chose arrived quickly, and will look lovely in our bathroom. So much nicer than a bog standard white one”

Helpful Report

Posted 1 year ago

Hi Diane, Thank you so much, Diane, for taking the time to leave a 5-star review about your experience with UK Radiators! We are thrilled to hear that the product you chose arrived quickly and will look great in your bathroom. I hope you are very happy with your shopping experience with us, please let us know if you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Bought valves and added the matching pipe sleeves and bleed valve. Turned out not to be in stock for a couple months so had to get it refunded. They proactively reached out via email to let me know, although it would've been more helpful to have a warning at checkout stage. I'd previously put together my basket when things were in stock and just checked out a few days later in order to time delivery for when I'd be in, so didn't see the note on the product pages. They tried to sell me some valves at twice the price as an alternative, so I had to go elsewhere to make my purchase. All went smoothly with the refund, so it worked out OK, even if it was a bit of a hassle. I've since received quite a few emails asking for a review, so hopefully this will stop those.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am sorry to hear that the stock levels changed, putting the item out of stock whilst they were in your basket for a few days. Unfortunately stock is only secure once the order is placed. The only other valves we had in stock at the time in the same colour were a more traditional style, which were unfortunately more expensive, but we wanted to provide you with all the options available so you could make an informed decision. If there is anything else we can assist with please do not hesitate to get in touch. Kind regards, James

Posted 1 year ago

“I ordered 2 radiator valves and 2 pipe covers from UK radiators the items came in a reasonable time frame and the goods were of good quality, I returned the pipe covers as I had ordered the wrong length the refund procedure did not create any problems and was given without question”

Helpful Report

Posted 1 year ago

Hi Allan, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“I oderd some valves they was a bit damaged I Contacted them and they was really helpful and sent me a complete new ones straight away”

Helpful Report

Posted 1 year ago

Hi Ryan, Thank you so much Ryan for the 5-star review of UK Radiators! We are delighted to know that you had a good experience with us. We are thrilled to hear that even when there was a slight problem with your order for some valves, our team was able to help you out and send you new ones straight away. We value your continued loyalty and we look forward to assisting you again in the future. Kind regards Jess

Posted 1 year ago

“Do not order from this website. I received my radiators 5 months after the job was completed. One joke of a company. 😡”

Helpful Report

Posted 1 year ago

Hello Zulfikar, Thank you for your review. I am sorry to hear that a couple of items on your order were delayed. I appreciate that any delay to an order is of course frustrating, we always do whatever we can to minimise any delays. Unfortunately, there can occasionally be unforeseen delays beyond our control, that despite our best efforts we are not able to prevent. I can see that the items were out of stock when you placed your order, which we confirmed at the time and in a follow-up email. We have also kept you updated with the expected due date, as we have been made aware. At any point since placing your order, you were able to cancel/amend your order as necessary, we did not receive any responses from you so we were not aware of any issues or upset you were experiencing. If you need to, you can return the items free of charge, for a full refund, through our limitless returns policy. Please contact us on 0333 006 8227 sales@ukradiators.com to arrange this. Kind regards, James

Posted 1 year ago

“Had an issue on availabilty or the chosen rad but their customer service department was great and they sorted it straight away with delivery the next day. Second time we have used them fir good reason.”

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Posted 1 year ago

Hi Richard, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Delivery was well wrapped”

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Posted 1 year ago

Hi, Thank you so much for your 4 star rating of UK Radiators! We appreciate your kind words about our delivery being well-wrapped. It's always great to hear feedback from our customers. Kind regards Jess

Posted 1 year ago

“I would like to thank uk radiators for there prompt response to my order the radiators are really smart looking”

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Posted 1 year ago

Hi Derek, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Good radiator. There was some delays in delivery but I was kept informed of this. Overall good service received.”

Helpful Report

Posted 1 year ago

Hello Oluwakemi, Thank you so much for your 4 star rating! We are so glad to hear that you were satisfied with the quality of our radiator and that you were kept informed about the delivery delay. We are also so appreciative that you chose UK Radiators for your radiator needs! Kind regards Jess

Posted 1 year ago

“Bought radiators valves .Product is good and it was delivered on time Thanks”

Helpful Report

Posted 1 year ago

Hello, Thank you for your 5-star review, I'm pleased to hear that you're pleased with your order. Please let us know if there is anything else that we can assist with. Kind regards, James

Posted 1 year ago

“Excellent service and fantastic radiators. I bought 5 radiators but had to return one, snd the return process was smooth, efficient and fast. The team kept me up to date throughout the entire process. Really good service with a really good product”

Helpful Report

Posted 1 year ago

Hello Esando, Thank you for your 5 star rating of UK Radiators! We're delighted to hear that your returned radiator with us was a smooth, efficient and fast process, and that our team kept you up to date throughout the entire process. Thanks again - we look forward to helping you again with your radiator needs! Kind regards Jess

Posted 1 year ago

“Overpriced for what it is”

Helpful Report

Posted 1 year ago

Hello, I am sorry to hear that you feel the price is high for the product ordered. If you are not happy with the product, we do offer a free, limitless returns service where this can be returned for a full refund. All we ask is that the item has not been installed and that it can be re-packaged in the original packaging. Please contact our customer service team - sales@ukradiators.com 0333 006 8227 if you would like this to be arranged. Kind regards, James

Posted 1 year ago

“Came up great price after searching around for the best deal. Fast delivery time, and very well packaged. Will use again and highly recommend.”

Helpful Report

Posted 1 year ago

Hi David, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and shopping experience with us. Should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Impressive customer service, very quick turnaround and a pleasure to deal with.”

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Posted 1 year ago

Hi Colin, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Great service and price. Ordered and delivered within 2 days. Good quality product.”

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Posted 1 year ago

Hi Susan, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Very good professional helpful staff would happily recommend this company”

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Posted 1 year ago

Hi Gordon, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Nice looking radiator. Good delivery Only negative comment would be it should have been supplied with 'black" radiator support rather than white. Good heat output”

UKRadiators.com 5 star review on 7th July 2023

Helpful Report

Posted 1 year ago

Hi Alan, Thank you so much for your 5-star review. We are delighted that you like the look of the radiator and are pleased to see that it is delivering good heat output. We apologise that the radiator did not come with a black radiator support; we will keep that in mind for the future. Thank you once again! Kind regards Jess

Posted 1 year ago

UKRadiators.com is rated 4.7 based on 4,470 reviews