UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ordered and delivered without issue. Love the radiator and the Wi-Fi works well.”

Helpful Report

Posted 1 year ago

Hello Denys, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Excellent company. Have bought two radiators from them. Fast delivery, well packaged. Recommend.”

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Posted 1 year ago

Hello Anneke, We truly appreciate your kind words and support. Thank you for choosing our company for your radiator needs and for taking the time to share your positive experience. We are delighted to hear that you found our delivery process efficient and packaging satisfactory. If you ever have more radiator needs or any other inquiries, please don't hesitate to contact us. Kind regards, James

Posted 1 year ago

“Great website, ordering is easy and delivered promptly. Will definitely use again.”

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Posted 1 year ago

Hi there, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Delivery was good, and on time. I was kept informed of its progress so there was no hanging around waiting. Bathroom project not started yet so I cannot comment on the performance of the radiators.”

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Posted 1 year ago

Hi, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Haven't got it yet!”

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Posted 1 year ago

Hello Fiona, I am sorry to hear that the delivery was longer than expected. Delivery lead times to the Highlands are unfortunately longer than to mainland UK. I can see however that this has now been delivered successfully, please let us know if there is anything else that we can assist with. Kind regards, James

Posted 1 year ago

“Quick efficient, good product. Thanks”

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Posted 1 year ago

Hi Tom, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“This company is the best I’ve dealt with doing two developments. Products excellent. Packaging excellent. Service excellent. Arrived day after ordered if before 2pm spot on. Telephone service excellent the young lady Zeetnam. Was so polite. Helpful. Professional and extremely knowledgeable knowing her products and purpose. Very happy. Will use again definitely”

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Posted 1 year ago

Hi Josephine, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Really great service. Got regular text and email updates. Kept updated with progress of order and delivery. Competitively priced and delivered quickly. Definitely recommend and would use again. Thanks”

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Posted 1 year ago

Hello Andy, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Arrived when stated - it is now plumbed in and working. Thanks.”

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Posted 1 year ago

Hi Gillian, Many thanks for your 5-star review. I am so pleased to hear your order arrived in good time and hope you are very happy with your purchase and shopping experience with us. Kind regards Jess

Posted 1 year ago

“Very happy with the radiator, delivery was super quick too!”

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Posted 1 year ago

Hello, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Delivered on time radiators we’re as described on website .”

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Posted 1 year ago

Hello Roderick, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Awful service. DO NOT USE. item left at a neighbours no delivery note to say it had been left at the neighbours only found out a week later. No confirmation it had been delivered”

Helpful Report

Posted 1 year ago

Hello Neil, I am sorry to hear that you have experienced an issue with the delivery of your order. I can see that your order was delivered within 48 hours of your order being placed, albeit to your neighbour. I am very sorry that a card was not left to advise you of this, although it was on the tracking online. I can also advise that we are in the process of switching to an alternative courier, who would also email you once delivery is complete, which should help eradicate this kind of problem in future. Kind regards, James

Posted 1 year ago

“The radiator works well and looks good in the cloakroom. The delivery was on time and was kept informed throughout”

Helpful Report

Posted 1 year ago

Hello Awuli, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Lovely little radiator bought for my downstairs cloakroom. Easy to find the item I wanted and quick to order and organise delivery.”

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Posted 1 year ago

Hi Michael, Thanks for your 5-star review. I am pleased to hear that you are happy with your purchase and shopping experience with us. Should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Good price, arrived well within the 5-7 days of the free delivery option, it's a very nice radiator. I'm a happy customer.”

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Posted 1 year ago

Hello David, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Great service! I ordered the wrong part, no problem UK Radiators accepted the return with no fuss.”

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Posted 1 year ago

Hi Martin, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Great service!”

Helpful Report

Posted 1 year ago

Hello, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Very good and easy to fit”

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Posted 1 year ago

Hi Ben, Thanks for your review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Great item well wrapped”

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Posted 1 year ago

Hi Tony, Many thanks for your 5-star review. I am so pleased to hear this arrived to you in good condition and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Bought some thermostatic values. Advertised as being for 10mm pipes. Turns out they were for 15mm, with reducers thrown in. All the reducers leaked (no matter how much I tightened them) so I had to swap them out for ones from a different brand (which worked OK).”

Helpful Report

Posted 1 year ago

Hello Nicholas, Thank you for taking the time to share your feedback about your recent purchase of our valves. I can advise that the website does show that these are 15mm valves with 10mm reducers, it seems there might have been a misunderstanding, and we regret any confusion caused during the ordering process. I am sorry to hear that you were unable to get these installed without leaking, we sell many thousands of these without issue. If you still have any that you are working with, then please contact our customer services team who may be able to offer some advice on these. Kind regards, James

Posted 1 year ago

UKRadiators.com is rated 4.7 based on 4,470 reviews