First radiator turned up a day later than expected on opening it was broken. I cant fault uk radiators when I called on the Thursday they offered 10% discount and a tub of touch up paint or a replacment - i asked for replacement as the crack was too noticeable, they organised collection and a new radiator to be delivered for the Monday. Monday morning a courier arrive and collected old radiator I was advised they didn't have my new one as it must be with another courier. It was with APC. APC promised delivery would happen however it never as per the week before it was going to be another day (normally this wouldn't be an issue however our plumber who had expected to be working on this item was ready for when the first item arrived broken a week a go). Apc called and stated the van was in an accident 5 mins later oh sorry mam I got the wrong van yours is OK and will be with you today (Monday late afternoon evening) - it never arrived Tuesday after many many phone calls between courier and UK radiators and after many failed promises the item arrived late as my plumber was packing up. due to this major delays this has now impacted the rest of the work. The delivery person was unhelpful and rude and I'm not surprised the first one was broken given how the radiator was dumped down against my front door. Like I said uk radiators are ok but their choice of courier is the reason I'll not be buying from them again. Uk radiators does have good communication and will put items through extra quality control and extra wrapping if you've had a problem previously and thankfulky they done the extra wrapping or that radiator would have been broken with how it was handled by the courier. I will buy local from now on regardless of limited choices.