UK Radiators Reviews

Name: UK Radiators
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Colchester
Rating: 4.73

4.7 Rating 4,275 Reviews

94 %

of reviewers recommend UK Radiators

4.7

Based on 4,275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 12th April 2024

604

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would write a review but still not received item”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. I am sorry to hear that part of your order was not delivered as expected. This has since been resolved, and we have discussed together a suitable conclusion. Kind regards, James

Posted 1 day ago

“The LCD screen has been damaged after several minutes of work.”

Helpful Report

Posted 1 week ago

Hello, I am very sorry to hear that you have an issue with part of your order. I can see that you have contacted our customer service team and they have been in touch to help further on this to get this resolved. We are more than happy to send a replacement item for this faulty item. Kind regards, UK Radiators

Posted 1 week ago

“Another damaged item”

Helpful Report

Posted 1 week ago

Hello, We have checked our records and found that you have only ordered this item from us, yet your review suggests that you have received multiple damaged items. When we queried this with you, you advised that you have ordered from several companies, and have received many damaged items from each of them. We are sorry to see the damage on this item, and have since replaced this with another item, within 24 hours of being made aware to resolve the matter. Please let us know if we can assist with anything else. Kind regards, James

Posted 11 hours ago

“My item arrived damage and was not accepted by the postal service. I contact you regarding a new item and I’ve had no reply.”

Helpful Report

Posted 1 month ago

Hello Sarah, Thank you for your review. I am sorry to hear that there was an issue with your delivery. I can see that we replied to your email regarding this, however after discussing this further with you, you had not received this. I can see that we have since resolved the issue with a replacement being sent to you. Please let us know if there is anything else we can help with. Kind regards, UK Radiators

Posted 2 weeks ago

“Obviously ignored my last reply”

Helpful Report

Posted 2 months ago

Hello Colin, I am sorry to hear that you are only able to provide a one-star rating based on your experience with us. We have contacted you since the review, as we have not received any correspondence from you since your order was placed. You have since explained that you sent us an email with a question from your plumber, and had not had a reply. Unfortunately we never received this message. We have since assisted you where possible and come to a solution you are satisfied with. Kind regards, UK Radiators

Posted 1 month ago

“There is a scratch (black. Spot) on the top of the vertical tube. I communicated with the sales department but there was no positive assistance. Very disappointed response.”

Helpful Report

Posted 2 months ago

Hello Hassan, Thank you for your review. At UK Radiators we strive to provide high-standard customer service, both before and after sale, so I apologise that the contact on this instance wasn't to an expected level. Following your feedback, we have been back in touch with you and together have reached an outcome which was acceptable. Best regards, James

Posted 2 months ago

“Disappointed product description misleading not what we wanted”

Helpful Report

Posted 3 months ago

Hello, I am sorry to hear that you feel the description on the website is not accurate. We have taken a look at this and feel it matches the product being sold - please could you let us know what you feel is missing so we can look to update this? We also offer a free returns service, so if the product is no longer required and you have the original packaging, then please get in touch and we can arrange for this to be returned for a full refund. Kind regards, James

Posted 3 months ago

“Ordered my Radiators in November 23 and it's now January 24 and they still haven't arrived. I have been promised them twice only to be let down twice. spoke with UK Radiators who passed the blame onto the couriers. About to ring UK Radiators again.”

Helpful Report

Posted 3 months ago

Hello Jenny, Thank you for your review. I can see that your order was initially dispatched at the time of your order. Unfortunately the courier advised that this was damaged in transit and had to return this to us. We contacted you twice in December to inform you of this, and ask if this was still required given the delay, or if you would prefer a cancellation/refund. Once we heard from you in January, we then re-processed and dispatched your order again. This was taken out for delivery as expected with the courier, however their vehicle could not gain access to you as it was too large. This had to be re-booked by their small vehicle team, and we explained to you that the relevant department at the couriers would be in touch with you to arrange a suitable date for both parties. I can see that this took place as expected, and that this has since been delivered safely to you, and to the room of your choice. I apologise that this took longer than expected, however I hope that you appreciate the issues along the way that came to this conclusion. If you have any further issues or queries, please do not hesitate to get back in touch. Best regards, James

Posted 3 months ago

“The radiator arrived bent and was so bent it looked as if it had been shut in a door or run over. I returned it to you and as yet have not received a refund for it . I hope this is now being processed but have not heard from you.”

Helpful Report

Posted 3 months ago

Hello, I am very sorry to hear that your radiator arrived with damage, it is always frustrating when a damaged item is received, despite our best efforts to prevent this. I can see that you requested a return for a refund, rather than a replacement and we arranged for the courier to collect this accordingly. I can also see that your full refund has also been processed. Kind regards, James

Posted 3 months ago

“Ordered radiator on 02-11-23 still not received it !”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I am sorry to hear that your order took a while to arrive. I can see that we contacted you shortly after your order was placed to advise that there was unfortunately an issue with the stock, and to advise of the expected dispatch date. We dispatched the order as to the new date and I can see that this has since been delivered. Due to your location, deliveries in this area can take several days. I hope that all is well with your order, however if you have any issues, please do get in touch. Kind regards, James

Posted 4 months ago

“Extremely disappointed in the heat efficiency of this vertical radiator, I have just bought a flow divertor from another site, Hoping this may help the heat go up the radiator as there is no built in divertor, also had to change both 8mm reducers as they leaked at both sides luckily I had old Honeywell reducers in the shed that solved the problem”

Helpful Report

Posted 6 months ago

Hello John, I am sorry to hear that you have had an issue with the radiator. The size radiator that you have ordered does not need a diverter, we believe that this may be more of a balancing/pressure issue. The radiators are tested by BSEN442 and perform to the levels stated. If required, we can provide you with a test report to show that the rad has been tested and the efficiency/output is as advertised. Please get in touch to request this if required. I am sorry to hear that you have had an issue with the reducers. We will contact you directly regarding this so that we can come to a suitable remedy for this. Kind regards, James

Posted 6 months ago

“After 2 months I am yet to receive my radiators so who knows if what they are actually like.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I am sorry to see that there has been an issue with your order, I can see that the items ordered were out of stock for a few weeks which delayed dispatch. Looking at the tracking, I can see that delivery was attempted on three occasions, but unfortunately there was nobody to take delivery of these, or answering the mobile number provided. I can see that delivery has since taken place successfully. If you have any further issues, please do not hesitate to get in touch. Kind regards, James

Posted 6 months ago

“My plumber fitted my new towel rail. It was missing the part which made it dual fuel. Then it wouldn’t work on electric. Had to get an electrician in. He said the thermostat was faulty. Got sent another cheaper thermostat so now waiting for the plumber to return to refit at more cost to me.”

Helpful Report

Posted 7 months ago

Hello Fiona, I am sorry to hear of the issue with the element on your order. I can see that we have promptly dispatched a replacement to you, which I hope has solved the issue and all is working as expected. I have also contacted you to make sure all is well, and to see how else we can help with the issues raised. Kind regards, James

Posted 7 months ago

“Haven't got it yet!”

Helpful Report

Posted 8 months ago

Hello Fiona, I am sorry to hear that the delivery was longer than expected. Delivery lead times to the Highlands are unfortunately longer than to mainland UK. I can see however that this has now been delivered successfully, please let us know if there is anything else that we can assist with. Kind regards, James

Posted 8 months ago

“Awful service. DO NOT USE. item left at a neighbours no delivery note to say it had been left at the neighbours only found out a week later. No confirmation it had been delivered”

Helpful Report

Posted 8 months ago

Hello Neil, I am sorry to hear that you have experienced an issue with the delivery of your order. I can see that your order was delivered within 48 hours of your order being placed, albeit to your neighbour. I am very sorry that a card was not left to advise you of this, although it was on the tracking online. I can also advise that we are in the process of switching to an alternative courier, who would also email you once delivery is complete, which should help eradicate this kind of problem in future. Kind regards, James

Posted 8 months ago

“Bought some thermostatic values. Advertised as being for 10mm pipes. Turns out they were for 15mm, with reducers thrown in. All the reducers leaked (no matter how much I tightened them) so I had to swap them out for ones from a different brand (which worked OK).”

Helpful Report

Posted 8 months ago

Hello Nicholas, Thank you for taking the time to share your feedback about your recent purchase of our valves. I can advise that the website does show that these are 15mm valves with 10mm reducers, it seems there might have been a misunderstanding, and we regret any confusion caused during the ordering process. I am sorry to hear that you were unable to get these installed without leaking, we sell many thousands of these without issue. If you still have any that you are working with, then please contact our customer services team who may be able to offer some advice on these. Kind regards, James

Posted 8 months ago

“Do not order from this website. I received my radiators 5 months after the job was completed. One joke of a company. 😡”

Helpful Report

Posted 9 months ago

Hello Zulfikar, Thank you for your review. I am sorry to hear that a couple of items on your order were delayed. I appreciate that any delay to an order is of course frustrating, we always do whatever we can to minimise any delays. Unfortunately, there can occasionally be unforeseen delays beyond our control, that despite our best efforts we are not able to prevent. I can see that the items were out of stock when you placed your order, which we confirmed at the time and in a follow-up email. We have also kept you updated with the expected due date, as we have been made aware. At any point since placing your order, you were able to cancel/amend your order as necessary, we did not receive any responses from you so we were not aware of any issues or upset you were experiencing. If you need to, you can return the items free of charge, for a full refund, through our limitless returns policy. Please contact us on 0333 006 8227 sales@ukradiators.com to arrange this. Kind regards, James

Posted 9 months ago

“Poor quality and unprofessional service”

Helpful Report

Posted 10 months ago

Hello Zara, I am so sorry to hear that you are not happy with the quality of items on your order. I can see that we have tried to contact you by phone and email, asking for further information and if necessary, to arrange a free return for a refund. Unfortunately, we have not heard back from you at all. Please do get in touch with us when it is convenient so that we can assist you with your order in the best way. sales@ukradiators.com 03330068227. Best regards, James

Posted 9 months ago

“very poor delivery”

Helpful Report

Posted 10 months ago

Hello Jonathan, I am sorry to hear that you are only able to give one star based on your experience. Thank you for your time earlier when I called to find out what had happened with the delivery. I am sorry to hear that the driver from the courier company was rude and that he needed some assistance from you. As mentioned we will feed this back to our account manager, and it has already been reported to our company directors so that they can keep a log of issues with certain couriers so that the company is best represented, with the best service, over all aspects of the ordering process. We are aware that this courier is bringing in some improvements over the summer, many of which we have been pushing for, which should help improve their service. Please let us know if there is anything else that we can assist you with. Kind regards, James

Posted 10 months ago

“told delivery tues then wed then thurs told various excuses marked as delivered wasn't put in van etc various people told me different things all not true cancelled in end and asked for refund still waiting!!!! 🤬🤬🤬🤬”

Helpful Report

Posted 11 months ago

Hello Carol, I am very sorry to hear about the issues regarding your delivery. I fully understand that it is upsetting and frustrating when a courier is advising they will do something and then does not fulfil that, meaning you are waiting for no reason. I can see that we did chase this often with the couriers and passed on the information that they provided to you. Unfortunately, the couriers have been overloaded with parcels due to the bank holiday weekends, which has caused a delay in some areas. We are aware that this courier is bringing in major updates to their system which are being rolled out across the summer to significantly improve the tracking so that things like this do not happen again, with us and you being let down. It is something that we have been pushing for for some time and is finally coming into place. I can see that your refund was processed within 1 working day of your request to cancel. Once again I apologise for your negative experience, although I hope you can see that we did everything that we could and kept you informed of the progress and details given to us throughout the order. Kind regards, James

Posted 11 months ago

UK Radiators is rated 4.7 based on 4,275 reviews