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UK Radiators Reviews

4.7 Rating 4,311 Reviews

94 %

of reviewers recommend UK Radiators

Company Reviews

Product Reviews

4.7

Based on 4,311 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 9th May 2024

UK Radiators 5 star review on 9th May 2024

UK Radiators 5 star review on 6th May 2024

UK Radiators 5 star review on 2nd May 2024

UK Radiators 5 star review on 30th April 2024

UK Radiators 5 star review on 30th April 2024

UK Radiators 5 star review on 25th April 2024

614

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The full order has not been fulfilled yet. It is unlikely to change my view though. Range of products and ease of finding and selecting was good. Checkout was easy and communication post order to speed of delivery was also good. That said order was missing key parts. Email exchange to establish next steps was poor. Missing parts were on back order for 2 weeks which has delayed the job completion. Communication from then was largely indifferent to this which for me is key. Getting a job done in a timely and methodical way is also important. Options to remedy not clearly offered. Key for me was that I simply wouldn’t have ordered the parts if they had been out of stock with a 2 week turnaround. So either system not updated or process to communicate at point of order not fit for purpose. Either way very disappointed after the ease initially.”

Posted 1 month ago

Hello Daniel, I am sorry to hear that you were missing an item from the delivery. Unfortunately we were not able to replace the missing item straight away as this was now out of stock, which we advised to you, and the expected due date. I can see that you were contacted, and a replacement order for the missing item was raised and placed on back order within 20 minutes from you contacting us. Unfortunately there was not another suitable alternative available, so we provided the option of a free return for a full refund. I can see that the back ordered item was dispatched 1 week after you made us aware of the delivery issue. Once again, I apologise for the issue and any inconvenience caused. Please let us know if we can assist with anything else. Kind regards, UK Radiators.

Posted 1 month ago

“Unfortunately although these were marketed as 8mm TRVs, they were actually 15mm TRVs with reducing rings. This wasn't what we were looking for and the marketing around this felt unclear.”

Posted 4 months ago

Hello Jess, I am sorry that these valves were not as you expected. I have checked the product listing and this does state that the items supplied are the 15mm valves and reducers. If these are not suitable for your use, then please get in touch with our customer service team and we can arrange for these to be returned for a full refund under our free returns policy. Kind regards, James

Posted 4 months ago

“Purchased some Talus Bold Black Thermostatic Radiator Valves, I chose these particular values as I wanted a smooth finish to match my radiator and many others I looked said they had a textured finish. However when they arrived they were textured finish, they were just not accurately described on the website, I would have sent them back but I wasn't sure I would be able to get a replacement before I had arranged for the plumber was coming to fit them. - disappointingly, a more accurate description would have avoided this.”

Posted 5 months ago

Hello, Thank you for your review. I am sorry to hear that the valves were not as expected. I have checked in our product description and it does mention that these have a textured finish. As you may be aware, we do offer a free returns service, so if they were not suitable then you were always able to return them for a full refund. We would advise for any mail order purchase to allow time to check your items are as expected and suitable for your use, before booking a plumber. Kind regards, James

Posted 5 months ago

“Fast delivery and price was good. Unfortunately this is the second radiator we have received that is damaged, the box was undamaged yet the radiator had a large dent. The same radiator was not available to be exchanged so finally got a 10%discount. Great prices but maybe the reason is that the radiators are damaged in some way.”

Posted 5 months ago

Hello, I am sorry to hear that your radiator arrived with damage. I do apologise that we were out of stock so unable to process a replacement order immediately. I can see that we provided your refund on the same day that you made us aware of the issue. I have also checked, and can only see this one order, for one radiator from us. Kind regards, James

Posted 5 months ago

“The chrome towel radiator was full of rust.”

Posted 6 months ago

“Despite the goods being damaged there was good communication in place. Very disappointed in the courier service provider. Wasted an awful lot of time and at my expense!!!”

Posted 6 months ago

Hello Graham, Thank you very much for your feedback. I am sorry to hear that there was an issue with the product. I can see you chose a return for a full refund, rather than a replacement and having checked, I can see that this has been refunded in full. We apologise for the inconvenience caused by the courier service provider, unfortunately, it appears that they had an issue locating the property on the first attempt, however, I can see they collected successfully the second time and you advised us that the driver apologised for the previous issue. Thank you for taking the time to share your experience with us. If there is anything else we can assist with please do get in touch. Kind regards, James

Posted 5 months ago

“Using APC as your courier is letting you down...product has still not arrived! However, customer service has been helpful.”

Posted 7 months ago

Hello Sam, I am very sorry to hear that there has been an issue with the delivery of your order, as mentioned, I can see that you have been in touch with our customer service team, and delivery has since been made successfully. Whilst we are not the couriers, we fully appreciate that the choice and reliability of a company's couriers is a very important factor when ordering online. As such, we continually monitor the performance of the couriers we use, and consider feedback like yours to see where we can improve, so thank you for making us aware of the issue. Kind regards, James

Posted 7 months ago

“First radiator turned up a day later than expected on opening it was broken. I cant fault uk radiators when I called on the Thursday they offered 10% discount and a tub of touch up paint or a replacment - i asked for replacement as the crack was too noticeable, they organised collection and a new radiator to be delivered for the Monday. Monday morning a courier arrive and collected old radiator I was advised they didn't have my new one as it must be with another courier. It was with APC. APC promised delivery would happen however it never as per the week before it was going to be another day (normally this wouldn't be an issue however our plumber who had expected to be working on this item was ready for when the first item arrived broken a week a go). Apc called and stated the van was in an accident 5 mins later oh sorry mam I got the wrong van yours is OK and will be with you today (Monday late afternoon evening) - it never arrived Tuesday after many many phone calls between courier and UK radiators and after many failed promises the item arrived late as my plumber was packing up. due to this major delays this has now impacted the rest of the work. The delivery person was unhelpful and rude and I'm not surprised the first one was broken given how the radiator was dumped down against my front door. Like I said uk radiators are ok but their choice of courier is the reason I'll not be buying from them again. Uk radiators does have good communication and will put items through extra quality control and extra wrapping if you've had a problem previously and thankfulky they done the extra wrapping or that radiator would have been broken with how it was handled by the courier. I will buy local from now on regardless of limited choices.”

Posted 9 months ago

Hello Corey, I am sorry to hear that an item on your order arrived with some damage. I can see that the replacement was dispatched promptly and as you say, with extra checks and extra wrapping applied to further protect during transit to prevent having the same issue twice. I do apologise that this arrived a day later than expected, this is possibly due to your location in Scotland, however, I am sorry that the courier wasn't clearer on the details of this with you. We understand that the delivery experience is a key part of online shopping, and take all issues raised seriously. We use four different couriers, depending on the size and weight of the products and periodically review each of them to make sure we are offering the best service possible. I am glad to hear that the replacement was in good condition and that you've been able to use this. If you have any further queries or issues, please do not hesitate to get in touch. Kind regards, James

Posted 9 months ago

“Delivery was fine, but unfortunately when I wanted to return the item the problems started. Then could only say that the item would be collected between 8am and 6pm, couldn’t give me a time slot or a number for the courier. It then took 6 days before the item was collected (every day I was being told it would be between 8am and 6pm) which I thought was really poor.”

Posted 11 months ago

Hello, I am very sorry to hear that there was an issue with your goods being collected. I am disappointed to hear that you had to wait so long for this to be picked up. Whilst this wasn't directly our fault, we should have arranged an alternative courier to collect this sooner, I do apologise. We will ensure that our staff are aware of this, so that should this issue raise in the future we can get this switched sooner. By way of apology, we have issued a goodwill voucher to you. Kind regards, James

Posted 10 months ago

“Extremely disappointed. Radiator was delivered with no issues however i need to return it as it is the wrong size. I've spoken to your company to collect it. It has been arranged twice with us spending Monday and Wednesday from 8am until 6pm with a promise of it being collected. This can't continue it needs collecting as i need to order the correct size. Please contact me tomorrow to arrange its collection. Regards Tina Butler”

Posted 1 year ago

Hello Tina, Thank you very much for taking the time to provide us with your feedback. I am very sorry to hear that there was an issue with the collection of your unwanted radiator. I can see however that this has since been successfully collected and that your full refund has been processed. Once again, we apologise and thank you for your time and patience. Best regards, James

Posted 1 year ago

“Radiator came bent”

Posted 1 year ago

Hello Eammon, I am very sorry to hear that you have had an issue with a radiator arriving in an unexpected condition. Please contact our customer services team - sales@ukradiators.com and they will happily help to have this resolved. Kind regards, James

Posted 1 year ago

“Waited 3 months for delivery then they weren't what I was looking for Sent them back”

Posted 1 year ago

Hello Jim, I can see your order was out of stock when you placed your order, as advised on the website and follow up email. I am sorry to hear that when you received the item, it was not to your requirements. I can see that this has been returned and that a full refund (including return postage) has been refunded. Please let us know if we can assist with anything else. Kind regards, James

Posted 1 year ago

“If you order of this company ignore the quoted 5-7 day delivery. They do not hold stock of all sizes and delivery is dependant on when they get it from their supplier. Communication is poor within the company as well where it seems they just email each other as I found out on the telephone when I asked to speak to someone else.”

Posted 1 year ago

Hello David, Thank you for your review of your experience. I am very sorry that you faced a longer-than-expected delivery wait, I understand how these issues can cause frustration. We are committed to providing the best service we possibly can and we do apologize for the inconvenience caused. As a gesture of goodwill for the delay, we have raised a 15% refund, which will be processed against your payment method. With a selection of products that we purchase in from other UK manufacturers, it is correct that we don't hold stock at our premises, however, we do have direct access to the stock holdings from these suppliers and the stock status on our website is live and up to date. For these products, we do hit the expected 5-7 day window on a very high majority of orders, unfortunately, this was not the case for your order. All UK Radiators products are held in stock at our premises. We communicate within the company by several methods, one of which is email, although it is not our most common method for issues such as these. Once again, thank you for your honest review and any inconvenience caused. Kind regards, James

Posted 1 year ago

“Ist delivery incomplete unable to fit 2nd delivery was assured would be next day 2 days later turned up.Arranged electrician to be there and encured extra costs.not impressed.”

Posted 1 year ago

Hello Mick, Thank you for your order and your review. I am sorry to hear that there were delays with the courier on one part of your delivery. I can see that when you placed your order, you requested items to be dispatched on a certain day. We advised you that these would be sent on a next-day service, however, we advise 1-3 days, as there can occasionally be delays in the courier network, especially in the run-up to Christmas. We would have also sent a text message to you when placing your order to advise you not to book any traders until after receiving the goods to avoid any potential costs. It is of course disappointing when these delays happen, however this is why we advise what we do for the occasional time that this may happen. Kind regards, James

Posted 1 year ago

“Lovely radiator however this was purchased as it was advertised as a horizontal radiator. Upon opening the box we saw it only included vertical brackets and we are looking at spending an extra £50 on horizontal brackets. How can you advertise as horizontal but not include the right brackets? Very poor.”

Posted 1 year ago

Hello Stacey, Thank you for your review. I have looked into your order and can see that this radiator ordered can be installed either vertically or horizontally. We supply the brackets for a horizontal installation in a separate package which I can see was delivered at the same time as the radiator, there is no need to purchase any other kind of brackets. Best regards, James

Posted 1 year ago

“Uk radiators were efficient and quick although difficult to contact by phone even within working hours. The outsourced delivery company were terrible. They left our package in pouring rain at the beginning of the track leading up to our house a quarter of a mile away from the property. It took a couple of days to find and it was fortunate the radiator was not taken away by the refuse contractors as it was propped up against the bins. Every other delivery service manages to bring items to the house.”

Posted 1 year ago

Hello Jo, I am sorry to hear of the issues you have experienced with the courier. We agree that this is not the level of service that we expect from them. This feedback has been passed to our Director, and they will be reviewing our couriers that we use, as we aim to provide a high service on all elements from placing your order, receiving and installation. Kind regards, James

Posted 1 year ago

“I ordered four radiators and two arrived damaged. I waited in all day for the delivery of the replacements, and collection of the damaged ones, but only one turned up. The collection courier was a no show. Customer services were apologetic and prompt in replying, but owing to the fact that we're renovating our house and have timelines to hit we need them to get it right the first time.”

Posted 1 year ago

Hello, I am sorry to hear that there was an issue with your initial delivery. We do understand the importance of getting orders correct, which is why we take every step possible with the replacement process, through further quality control checks and the dispatch within 24 hours to get this to you as quickly as possible. Sometimes, on rare occasions, something like this can go wrong, and we will always do everything in our power to resolve this, as demonstrated with the replacement. I can see that the delivery of both radiators and the collection have taken place. Kind regards, James

Posted 1 year ago

“Sorry to say that I've not received the item”

Posted 1 year ago

Hello Donna, I am sorry that the item did not arrive as expected. I can see that after getting in touch with our customer service team a replacement item was dispatched on a next day courier service, and this has been delivered. I hope that this is satisfactory to your requirements? If there is anything else that we can assist with then please let us know. Kind regards, James

Posted 1 year ago

“Nice website which was easy to use, Radiators look good enough quality, delivery by Tuffnells appalling, items dumped in open porch all day with a forged signature, I didn't specify a safe place to leave them, boxes were soaking wet when I arrived home from work 7 hours later, reported this to UK Radiators and they couldn't care less, dealt with a guy called James who brought himself to reply to my initial email then couldn't be bothered to reply again, disgusting.”

Posted 1 year ago

Hello Daniel, I do apologise that I didn't respond to your last email. I had believed that as you had all items and that they were in good condition albeit wet due to the rain. All our radiators are sealed in plastic wrap, so whilst it should not have been left in the rain, this would have had no effect on the radiator itself. I am very sorry for the misunderstanding and I hope that the discount now provided goes some way to making up for any upset or inconvenience caused. Kind regards, James

Posted 1 year ago

“Having spent £300 on radiator valves with decorative finishes I would have expected they would be delivered in a cardboard box of adequate strength with appropriate packaging. Instead they arrived taped up in a plastic bag. Unsatisfactory!”

Posted 1 year ago

Hello, I am sorry that these valves were not delivered quite as you expected, each pair of valves are packaged in their own box with protective wrapping. We continually monitor the packaging of our items to see if any improvement is needed so all feedback is gratefully received. After contacting you, you have confirmed to us that your whole order has arrived with you safely, which we are pleased to hear. If there is anything else we can assist with then please let us know. Kind regards, James

Posted 1 year ago

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UK Radiators is rated 4.7 based on 4,311 reviews