UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the radiator but the delivery people (DX Express) were appalling!! Put me off using UK radiators again”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. While we're happy to hear you're pleased with the radiator, we're truly sorry to learn about your experience with the delivery service. Looking at the tracking history, I can see that next day delivery was attempted, however there was nobody to accept delivery so this was attempted the following day when successful delivery was made. We would appreciate it if you could please let us know your experience and the problems you encountered so we can investigate further. Your satisfaction is important to us, and we hope you'll consider giving us another chance. Best regards, The UK Radiators Team

Posted 8 months ago

“The radiators are lovely however there was a prompt to buy matching valves and I was consequently sold the wiring ones. A disclaimer to check which possible valves were needed would have avoided this. Proving painful to return the unused pipe covers.”

Helpful Report

Posted 9 months ago

Hello Jyoti, Thank you for your review. I am sorry to hear that you have the wrong valves, these can of course be returned if they are not required. I can see that you have emailed us this morning to ask about returning the pipe covers, we have responded to your email (within 5 minutes of receipt). If you can please confirm the details required then we will provide full returns information for a full refund of the item. Please let us know if we can assist with anything else. Kind regards, UK Radiators

Posted 9 months ago

“Looks good still to fit”

Helpful Report

Posted 10 months ago

Hello Colin, Thank you for your review, hopefully once you have been able to have your order installed you will be able to revise your review to give a full reflection of your experience. Kind regards, UK Radiators

Posted 10 months ago

“Purchased designer radiator (Thetford) just been connected by plumber, but radiator rattles when you walk by it. Fixings are secure checked by plumber, will have to contact UK Radiators or rattle does not go.”

Helpful Report

Posted 11 months ago

Hello Robert, I am sorry to hear that you have an issue with your radiator installation. Since leaving this review we have got i touch with you to discuss this, to see if we can help to resolve the issue. Noises within plumbing systems can be hard to locate, however based on what you have advised, we are under the impression that the sound is coming from the new pipework installed, rather than the internals of the radiator, especially as you are hearing the noise when the radiator is not in use. Please let us know if we can assist with anything else. Kind regards, UK Radiators

Posted 10 months ago

“Radiator absolutely fine but did not appreciate the delivery man knocking on the door 6:30 in the morning to make the delivery that is far too early.”

Helpful Report

Posted 1 year ago

Hello Clive, Thank you for your review. I can see that the courier company made you aware the previous morning of the two hour time slot for delivery. Unfortunately the time slots are set based on the most efficient route and can start from 6.30am. If you have any further issues or queries, please do not hesitate to get in touch. Kind regards, James

Posted 1 year ago

“They look very nice but still waiting on my heating engineer to install them. Unfortunately, the valves I ordered with them are not compatible with the existing pipework and I have had no response from UK Radiators, to two emails, as to their return and refund process, so a bit disappointed by their after sales customer care to be honest.”

Helpful Report

Posted 1 year ago

Hello, I am very sorry, we do not appear to have received any emails from you. I can confirm that we have since contacted you and you have replied regarding the return which we will continue to progress, once we have a collection date from you. Kind regards, UK Radiators

Posted 1 year ago

“Currently I am unable to write a review. My plumber failed to turn up so the radiator has not been installed.”

Helpful Report

Posted 1 year ago

Hello, I am sorry to hear that your plumber was not able to intall the radiator when you were expecting them. Please let us know if we can be of any assistance once they have been. Kind regards, James

Posted 1 year ago

“I haven’t received them yet still waiting on a. Delivery”

Helpful Report

Posted 1 year ago

Hello, I am sorry to hear of the delay to your delivery. I can see that the initital delivery could not be made due to the couriers advising there was damage on the items. We have since been in contact with you, and have arranged for new items to be dispatched which have been delivered successfully. Please let us know if there is anything else we can assist with. Kind regards, UKRadiators

Posted 1 year ago

“The actual towel rail seems to be of a decent quality so no real complaints there. I was confused as when ordering an electric only rail it was delivered in two parts, the towel rail then a converter for the electrical element. I asked if the towel rail came with a rust inhibitor and was told it did, fortunately I bought a separate bottle as it didn't. It says on the website that they aim for next day delivery but to allow up to 3 days, once I had confirmation I tried to change the delivery from Thursday to Friday, unfortunately half the goods turned up on Thursday anyway and the remainder of the package were delivered on Friday! The first package was left despite it supposedly requiring a signature! I know that the excuse will be that a courier was used but I think that the two parts should have been taped together, the combined weight is well under 25g.”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologise for any inconvenience you've experienced with your recent order. We're glad to hear that the actual towel rail meets your expectations in terms of quality. It is correct that this arrives as a towel rail, and the element and inhibitor separate for installation by your electrician. We would expect the inhibitor to be packaged with the element - please contact our customer services sales@ukradiators.com if this is not received and we shall assist you with this. I am sorry to hear of the problems faced with the courier, thank you for making us aware. We will feed this back so that we can keep close attention to how the couriers we select to deliver our parcels are performing. If there's anything specific we can do to address your concerns or if you have any further questions, please don't hesitate to reach out to our customer services team as mentioned. Best regards, UKRadiators

Posted 1 year ago

“The ordering process was good but fell apart slightly after that. Because my plumber was unable to fit the rad straight away the two chips on it were not noticed until the whole was unpacked. Unfortunate, but he was able to position it so that only one minor chip was visible. The rad itself looks good but shame it wasn't quality checked prior to despatch”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for your review, I am sorry to hear that the radiator arrived with some damage. Whilst we do everything we can to try and reduce the possibility of this happening, unfortunately it is not possible to 100% guarantee every delivery arrives without damage. We advise in our emails to you that your delivery is checked fully before your installer arrives, incase there is an issue like this that we can have resolved before your installer is there. If you would like to contact our Customer Services team on sales@ukradiators.com with a photo of the damage, then we can of course see if there is anyway we can help with this at this stage. Kind regards, James UK Radiators

Posted 1 year ago

“UK radiators had a good choice of radiators at a very competitive price. I ordered a wifi enabled smart bathroom radiator which has now been in use for a month. The radiator has so far proved to be reliable with a good output. I marked the review down because the courier employed (DX)were hopeless,very poor communications and tracking. Although the radiator works well and looks good,pairing with the app is a nightmare,3 hours in this case. In conclusion I would recommend UKRadiators but not the radiator I bought,which is a:- Zennor - Chrome Electric Towel Rail H1200mm x W600mm Straight 600w Thermostatic WIFI × 1”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order with us, and for taking the time to leave us a review of your experience. I can see that your order was delivered on the day expected, although earlier than the 2-hour eta provided. I am sorry to hear of the time it took for you to pair the app with the element, assuming your network is set up correctly for the element we would only expect this to take a matter of minutes. I am pleased to hear though that once set up, the radiator is working as expected and providing a good level of heat. If there is anything that we can assist with then please let us know. Kind regards, UK Radiators

Posted 1 year ago

“Very prompt shipment. Well packaged, first radiator seemed good quality for the money. The second not so much, brackets on the back not straight (twisted) making it hard to level the rad. The radiator is not flush across the base, uneven "planks" bit of a rough finish/quality over all (see pics)”

Helpful Report

Posted 1 year ago

Hello Jack, Thank you for your review. I am sorry to hear that there is an issue with one of the radiators. It sounds like this may need to be replaced, please contact our customer service team who will be happy to assist you with this. Kind regards, James

Posted 1 year ago

“The T junction support to fix the wall hung radiator, sheared when my plumber tried to attach it to the wall. A trip to Screwfix to buy a more robust, reliable part & more expense resulted. Your part was not fit for purpose. I’d be delighted if you recompense me. Thank you.”

Helpful Report

Posted 1 year ago

Hello Evelyn, Thank you for your review. I am sorry to hear that there was an issue when installing the radiator. A T-Junction is usually used for installing a valve and element for dual fuel, not for attaching to the wall. Our customer service team will be in touch to establish what has happened so that we can try to assist you as best we can. Kind regards, James

Posted 1 year ago

“Can't give a review. We haven't fitted it yet”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you, please feel free to update this review once you have installed your item. Kind regards, James

Posted 1 year ago

“Bought valves and added the matching pipe sleeves and bleed valve. Turned out not to be in stock for a couple months so had to get it refunded. They proactively reached out via email to let me know, although it would've been more helpful to have a warning at checkout stage. I'd previously put together my basket when things were in stock and just checked out a few days later in order to time delivery for when I'd be in, so didn't see the note on the product pages. They tried to sell me some valves at twice the price as an alternative, so I had to go elsewhere to make my purchase. All went smoothly with the refund, so it worked out OK, even if it was a bit of a hassle. I've since received quite a few emails asking for a review, so hopefully this will stop those.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am sorry to hear that the stock levels changed, putting the item out of stock whilst they were in your basket for a few days. Unfortunately stock is only secure once the order is placed. The only other valves we had in stock at the time in the same colour were a more traditional style, which were unfortunately more expensive, but we wanted to provide you with all the options available so you could make an informed decision. If there is anything else we can assist with please do not hesitate to get in touch. Kind regards, James

Posted 1 year ago

“Overpriced for what it is”

Helpful Report

Posted 1 year ago

Hello, I am sorry to hear that you feel the price is high for the product ordered. If you are not happy with the product, we do offer a free, limitless returns service where this can be returned for a full refund. All we ask is that the item has not been installed and that it can be re-packaged in the original packaging. Please contact our customer service team - sales@ukradiators.com 0333 006 8227 if you would like this to be arranged. Kind regards, James

Posted 1 year ago

“Love the products. After sales service when a refund needed was very slow and had to chase 3 times, despite confirmation that product had been safely received back into stock.”

Helpful Report

Posted 1 year ago

Hello Helen, Thank you for your review, I am very sorry to hear that the refund was not processed as quickly as expected. I can see that this has since been refunded in full, back to your original payment method. Kind regards, James

Posted 1 year ago

“Item is out of stock until end of June.”

Helpful Report

Posted 1 year ago

Hello John, Thank you for leaving us a review. I can see that you have ordered two items, one of which is showing as delivered within the expected time-frame. Your other item is out of stock as mentioned on the website and on your order confirmation email. If you need to amend, or cancel this item then please do get in touch, sales@ukradiators.com or 0333 006 8227 and we will do our best to help you with this. Kind regards, James

Posted 1 year ago

“Ordering and delivery and being kept updated was excellent. When we checked them we noticed one was slightly damaged. Plumber already booked so didn’t have time to change. Please see photos of the damaged grill on the 1400 radiator.”

Helpful Report

Posted 2 years ago

Hello Stephen, I am very sorry to see that the radiator has some damage. We have arranged for a replacement top grille to be sent to you to replace this. This part can be swapped over easily without the need for a plumber. I hope that this helps to rectify the issue. Kind regards, James

Posted 2 years ago

“Difficult to provide a full review yet as the radiator has yet to be installed, hence 3 stars. From a visual and cosmetic position, the radiator looks good.”

Helpful Report

Posted 2 years ago

Hello Angela, Thank you for your review. I'm pleased to hear that the radiator is as expected, and I'm confident that you will be happy still once it has been installed. Kind regards, James

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews