UK Radiators Reviews

Name: UK Radiators
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Colchester
Rating: 4.73

4.7 Rating 4,325 Reviews

94 %

of reviewers recommend UK Radiators

4.7

Based on 4,325 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 9th May 2024

John F

Shane H

Lisa S

UK Radiators 5 star review on 6th May 2024

Cassandra W

UK Radiators 5 star review on 2nd May 2024

Karon C

613

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! Service”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review. I hope you are very happy with your purchase and please do not hesitate to contact us, should you require any assistance, at any time and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Really good service. Products delivered very promptly & reasonably priced.”

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Posted 2 years ago

Hello Steve, Thanks for your review. I am pleased to hear your order was delivered in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Decent price and delivery deadline kept”

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Posted 2 years ago

Hello Jonathan, Many thanks for your review. I am very pleased to hear this and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Internet page doesn’t always work. When it does the process is smooth and efficient. Column radiator looks great. Second time ordering. Products are lovely. Thanks”

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Posted 2 years ago

Hello Rae, Many thanks for your review. I apologise for any inconvenience caused with the website, our web team are continually updating and checking the website to ensure as few issues occur as possible and all reports are forwarded to them and dealt with as quickly as possible. I am so pleased to hear you are happy with your purchase, if there is anything we can do to help you at any time then please let us know and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Dead easy and informative website, rapid delivery, at no charge. Haven't had it fitted yet, hence the missing star, but I expect it to be as brilliant as it looks.”

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Posted 2 years ago

Hello Carol, Thanks for your review. I am pleased to hear that you found our website easy to use and that the delivery was made in good time. I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“I haven't used yet. Look good”

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Posted 2 years ago

Hi Christine, Many thanks for your review. I hope you are very happy with your purchase, once in use. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“i was very happy with service,items arrived on time and were complete”

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Posted 2 years ago

Hello Colin, Many thanks for your review. I am very pleased to hear that your order arrived on time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Although the radiator has not yet been fitted it appears to be of good quality. The delivery service was excellent ordered online mid morning arrived mid afternoon the next day.”

Helpful Report

Posted 2 years ago

Hello John, Thanks for your review. I am very pleased to hear that the delivery was made to you in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Good service apart from lack of communication between depts. Dagenham dept said I couldn't pay by card ....second dept said I could and that Dagenham were telling porkies ...I eventually spoke to the 3rd dept and the guy was very short with me ....expecting me as a new customer to know how to order and was borderline dismissive. Wasn't happy with his attitude to me as a new customer. Very annoying. I didn't realise you had to sign up and he knew that and had a gad attitude. My other bug bear is you don't sell traditional valves to go with the column rads I bought.”

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Posted 2 years ago

“Good, prompt delivery to NI. Excellent customer service when I contacted them.”

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Posted 2 years ago

Hello Eddie, Many thanks for your review. I am very pleased that your order was delivered in good time and that you had a positive experience when contacting our customer service team. I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Radiator and service excellent. Received promptly and radiator very well packed. I did have to replace one tail with a tapered one as the parallel one supplied just continued to screw in and wouldn’t tighten. Other than that very pleased and would use supplier again.”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your review. I am pleased to hear that this was delivered quickly to you. If you have any issues like this on a future order, please contact us directly and we will do our best to rectify the situation for you. I hope you are very happy with your purchase and we look forward to doing business with you again in the future. Kind regards Jess

Posted 2 years ago

“Great efficient service”

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Posted 2 years ago

Hello Melissa, Thank you very much for your review. I am pleased to hear this and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Quick deliver .good service”

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Posted 2 years ago

Hello Jagath, Thank you very much for your review. I am pleased this was delivered in good time and hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Hi, valves looked really nice and the colour match was great v’s my new radiator. Only issue was that one of the internal reducers supplied to get it from 15 to 10mm wouldn’t allow the final connection to be made either pipe? Tried for ages and then went and bought another one and it worked straight away.”

Helpful Report

Posted 2 years ago

Hello Graeme, Many thanks for your review. I am pleased to hear that you are happy with your purchase. I am sorry to hear there was an issue with the valve reducer if you require a replacement for this, please contact us directly and we would be happy to assist you. Kind regards Jess

Posted 2 years ago

“A quality product let down by poor installation instructions and no template to guide where to drill the holes for the brackets.”

Helpful Report

Posted 2 years ago

Hello David, Thanks for your review. These are not provided with instructions as the brackets can be placed at any location depending on what is best for where this is being installed. I do hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Good price & quick delivery, product seems fine but not actually used them yet due to ongoing building work.”

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Posted 2 years ago

Hello Stephen, Thank you for your review, I am pleased to hear this was delivered quickly to you and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“good choice of stuff, prompt delivery, no issues here”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your review. It is great to hear that your order was delivered in good time and that you are happy with your purchase. Should you require any assistance, now or in the future, please contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Very pleased with the quality of these products only marred by a missing cap/plug for the top of one of the radiators! Fortunately my plumber had a spare one! Also one of the 2 radiators had a rust inhibitor the other one didn’t! ☹️”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your review. I am sorry to hear you were missing items, please get in touch with us should you require any replacement parts, or assistance in general. Kind regards Jess

Posted 2 years ago

“UK Radiators are great. Very efficient in what they do. Quality of product is good. Returns policy is very good. No quibbles. The one process that lets them down is transit of goods, by this I refer to delivery of radiators. Especially larger ones. They seem to always be damaged as though they have been dropped on the corners, just where the water connections are.”

Helpful Report

Posted 2 years ago

Hello Gary, Many thanks for your review, I hope you are very happy with your purchase. I am sorry to hear you have had an issue with delivery, this of course is not what we expect from our couriers and will pass this feedback to them and to our suppliers to improve on their packaging. Kind regards Jess

Posted 2 years ago

“Love the rads and ordering some more”

Helpful Report

Posted 2 years ago

Hello Gary, Many thanks for your review, I am so pleased to hear this and if you require any assistance with a new order then please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

UK Radiators is rated 4.7 based on 4,325 reviews