UK Radiators Reviews

Name: UK Radiators
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Colchester
Rating: 4.73

4.7 Rating 4,304 Reviews

94 %

of reviewers recommend UK Radiators

4.7

Based on 4,304 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Colchester
CO4 9TG

UK Radiators 5 star review on 6th May 2024

612

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the product is good as is the price However, our radiator was lost in transit and nobody told us and we had a plumber waiting for it It was hard work trying to find out where it was and arranging for a replacement”

Helpful Report

Posted 1 year ago

Hello Thank you so much for your 4 star rating of UK Radiators, Stephen! We really appreciate your loyalty and are sorry to hear what a hassle it was to get your replacement radiator. We thank you for your patience, and we are so glad that you are happy with the quality and price of our product! Kind regards Jess

Posted 1 year ago

“High quality products and high standard of customer support. Recommend as a supplier.”

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Posted 1 year ago

Hello Radoslaw, Thanks for your review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Service was good albeit delayed due to Christmas and new year. Ordered both K-Rad and stelrad. I must say, the K-Rads came perfectly packed and well made. The stelrad all had damaged fins, but fortunately no front damage. Previously UK rads had to replace and stelrad damaged on this front side. Motto is K-rads first impressions are a better made and definitely better packed product . Let's see what happens when they are installed”

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Posted 1 year ago

Hi Neil, Thanks for your review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us. Kind regards Jess

Posted 1 year ago

“Nice and helpful”

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Posted 1 year ago

Hello Alicja, Thanks for your review. I am very pleased to hear this and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“I have no previous experience of searching for, purchasing or installing radiators, let alone online. It was very easy to find what I didn't really know that I wanted, but once I had settled on that the ordering was simple, and before I knew it the product was on the doorstep. It took me a while to install correctly, but that was because of Christmas. Now up and running and looking good!”

Helpful Report

Posted 1 year ago

Hi Simon, Many thanks for your review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“I was not sure what I needed, but now we have it! It arrived very quickly and I have managed to install it in a relatively short (for me) time. Now the leaks (due to my poor / amateur) installation have been sorted, all is working well. The rad is looking good (well, actually better than expected), my only issue being that the instruction for mounting radiator were slightly vague. The Instruction Manual for the Heating Element was almost comprehensive, but failed on a few points. However, I do not think / hope it has detracted from the Installation.”

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Posted 1 year ago

Hi Simon, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Please do not hesitate to contact us should you require any further assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Unfortunately I have order the incorrect radiator valve Please can you help with regards to returning goods Many thanks for your help”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review. Our customer service team will be in touch. Kind regards Jess

Posted 1 year ago

“Excellent products. Easy ordering online. The only negative was the length of time for it to arrive.”

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Posted 1 year ago

“Efficient, speedy service”

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Posted 1 year ago

Hello Ann, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been a positive one and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Great wee radiator key. Very useful.”

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Posted 1 year ago

“super cute and stylish, they would be ideal in a small room.”

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Posted 1 year ago

“Speedy service ,good customer support”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

Hi Kerrie, Thanks for your review, I am please to hear your order was delivered in good time and hope you are happy with your purchase. Kind regards Jess

Posted 1 year ago

“Great service, good product would be great to have a template for fitting the hanging brackets think this would be a simple inclusion for suppliers like yourselves….?”

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Posted 1 year ago

Hello Patrick, Many thanks for your review. I am pleased to hear that you are happy with the service and product purchased. Thank you for feedback, we are always looking to improve our services and this will be looked into. Kind regards Jess

Posted 1 year ago

“it's all good, but would have prefered to understand from your website that the radiator had a dual option of part of central heating system, or electric - it therefore surprised me to received various bits relating to the radiator - not everybody, like myself, is going to know that it wasn't a plain electric towel heater radiator for the bathroom, it would therefore be helpful for your website to give some explanation - remember buying on line you dont see the item & some of us need guidance from the seller - thank you”

Helpful Report

Posted 1 year ago

Hello Isabella, Thanks for your review. We are always open to feedback on our website, thank you this will be looked into. I hope you are very happy with our purchase, please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Delivered promptly not yet fitted but seems good value”

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Posted 1 year ago

Hello, Thank you very much for your review. I am pleased to hear this was delivered in good time and hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“The company is very good delivery on time. but the towel rail element didn't work, could not get a WiFi connection to it , they replayed to my emails and tried to help but it was obvious it was faulty. So instead of having to send it back they gave me my money back”

Helpful Report

Posted 1 year ago

Hi Trevor, Thanks for your review. I am pleased to hear this arrived quickly and am sorry to hear there was an issue with part of your order. I hope the service provided was satisfactory and if you require any further assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Very helpful. Advice given helped to get my electric towel rail working. Impressed with chat line.”

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Posted 1 year ago

Hello Wanda, Thanks for your review. I am pleased to hear that our customer service team were able to assist you and I hope you are very happy with your purchase. Kind regards Jess

Posted 1 year ago

“Purchase and delivery process went well. The stainless towel radiator will replace a painted steel item that has badly rusted and is yet to be fitted. As noted by another customer the fittings supplied are best used with a large washer under the screw head. However and like various other wall hung items it assumes that masonry walls are present which is not the case these days so I need to use a suitable heavy duty hollow wall fixing. The other odd point is that there are fixing lugs on the radiator that limits selecting a part of a hollow wall where a wooden joist is present. Standard towel radiator fixings that fit between the horizontal tubes cannot be used as the gap between these is too great. Apart from those two points the quality of the item looks very good.”

Helpful Report

Posted 1 year ago

Hello Anthony, Thanks for your review. I hope you are very happy with your purchase and if you have any queries or questions at any time please do not hesitate to contact us and we would be happy to assist you. Kind regards Jess

Posted 1 year ago

“Overall, good. Made an error on the first delivery attempt with the completely wrong radiator! However, a quick phone call and it was collected, returned and the correct one dispatched ASAP. Good quality radiator, well built and stylish. Yet to try it (saving on the heating at the moment).”

Helpful Report

Posted 1 year ago

Hello Michael, Thanks for your review. I am sorry to hear there was an error on your order, but am pleased that we were able to rectify this quickly for you. Kind regards Jess

Posted 1 year ago

UK Radiators is rated 4.7 based on 4,304 reviews