Name: UK Safety Management
Rating: 4.60

“Great service”

Posted 1 year ago

“The equipment testing is all straightroward enough, but we need to be alert to the fact that the company seems to try and book the appointment earlier than it needs to be - before the year is up.”

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Posted 1 year ago

“Good service - poor practise to send a dent letter 10 days after work completed and BEFORE invoice received by customer”

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Posted 2 years ago

Thank you for taking the time to write a review. We are experiencing a small problem with our new processes and system that some of the invoices are not being emailed originally, and so then after so many days a debt letter is issued. Please accept our apologies for this.

Posted 2 years ago

“They give a starting price of £110.00 plus vat for upto 20 items Then when invoice comes there are extras such as sockets £39.99 +vat for 3 double sockets. Then you receive a email saying you require a Energy efficiency certificate. I moved into this property 2years ago and the landlord requested one from the contractor after refurbishment had been completed. Not impressed 😕”

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Posted 3 years ago

Thank you for your feedback, the socket testing is an opt-out option as mentioned on our confirmation letter. Sorry to hear you are not happy receiving an email offering our other services, and should you want to speak to someone regarding this in more detail please do not hesitate to contact hannah.newsome@uksmltd.co.uk

Posted 3 years ago

“Service is not for the purpose of the ‘Safety’ it’s covering the Book!”

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Posted 3 years ago

Good afternoon Ravindra, Thank you for taking the time to leave a review it is greatly appreciated. Kind regards, UK Safety Management

Posted 3 years ago

“We always use UK Safety Management for our PAT testing & they are normally very good but they let us down badly this year. The tester attended site & carried out his tests as normal. He didn't mention any problems to any staff & certainly didn't tell the receptionist about any issues when she signed his paperwork. Later that day, I was putting the bin back under the counter in the staff canteen when I noticed a red sticker on the lead of the fridge. Upon closer examination it was a "FAILED - DO NOT USE" sticker. So, not only had the tester not advised us that it had failed, he had then proceeded to plug it back in & turn it on, even though his own advise via the sticker was "DO NOT USE" !!!!! I called the company but could not get through, so I sent an email but received no reply. I called them again the next but still could not get through so I sent another email. Later that day I received an email from them - it was nothing to do with my complaint though, it was an email asking me if we wanted them to look after our fire extinguishers as their tester had noticed they were due for a service!!!! I sent a scathing reply along the lines of berating the tester for taking the time to note the fire extinguishers as an opportunity to earn more money, but failing to actually do his job properly!! That email finally got a response - the comment was "we always turn fridges back on because we don't want the contents to spoil" I pointed out that the engineer should have told us. Apparently the engineer said we had a few failures and he told the guy in the workshop. This is totally untrue as "the guy in the workshop" is my husband and never spoke to him at all as he was very busy. On hearing that we had a few failures I asked what the others were - the engineer cannot remember & none of them are listed on the paperwork. So now my husband has to go through all the hand tools in the workshop to find the ones with red FAIL stickers. Which wont be easy as most of the stickers have already fallen off the leads in my office and they are not even being touched so I can't see that the stickers on leads in the workshop will still be attached.Picture shows the stickers about to fall off office equipment leads.”

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Posted 4 years ago

Hi Sally, Thanks for your feedback and thank you for taking the time to resolve the issue with me today. As discussed as you have been a customer of ours for the past 9 years and this is below the standard of service we would usually offer you. Our internal processes are built to ensure customers are fully aware of any items, which have failed, unfortunately on this occasion these processes have failed. The engineer is receiving retraining in this issue. We are looking forward to coming to your site Monday to rectify the issues. Thanks again Paul Sirodcar Operations Manager

Posted 4 years ago

“Arrived promptly at time/date arranged. Gentleman who completed the PAT testing was friendly and polite. Invoice arrived which also included charge for testing sockets which was not discussed or agreed. However the invoice was still paid promptly and included the extra charge. Over two weeks later, the certificate for works completed has still not arrived and a request to send has been made.”

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Posted 5 years ago

First of all I am very pleased that you were happy with engineer who carried out the testing for you. In regards to the certificate I will ensure that this is sent to you immediately. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The company is essentially a good company. we do not use a lot. They try to bully you into having work undertaken with phone calls verging on harassment. then hold the certificate to ransom wanting credit card payments. I am considering other companies for the future. when work is due i am capable of arranging to have it done in due course. it is not my only concern as a busy Quality and Safety Manager, and do not wish to keep taking phone calls and explaining myself repeatedly.”

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Posted 5 years ago

I am very sorry that you feel this way as it is not our intention at all to put pressure on any of our customers to renew. We merely contact you when your certificate is about to expire. Following your feedback I will of course advise our renewals team that you will contact us when you are wanting the testing carried out again. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Not sure when I came across your web site etc so unsure what I should comment on.”

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Posted 5 years ago

We have carried out your Portable Appliance testing since 2014 and we just wanted to ensure that yet again you were happy with the service provided. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The gentleman who came was efficient and professional, and gave us good service. However, when it came to paying we were disappointed with the price as we had been charged for a service we had not requested. On querying this we were re-in burst, but not on the card we used to pay, we are still awaiting the cheque. We were told a price would have given at the time of the appointment being made, we were never given a quote.”

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Posted 8 years ago

“Did the job, but the operative could have been tidier and more understanding of our business' needs.”

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Posted 7 years ago

I am very sorry that you were not happy with the way in which the engineer left your premises. If you would like to contact me on the number below and I can arrange for the engineer to re-visit site to rectify. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“They didn't arrive for the first arranged appointment and only phoned at 4pm to say they weren't coming at all. The second appointment they arrived on time and the man was very thorough and professional.”

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Posted 7 years ago

I am very sorry in regards to the first appointment as it is our main aim to keep our customers fully updated. However, I am pleased that you were more than satisfied with the engineer who carried out the work for you. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“The chap that did the testing was great. What wasn't so good was the inability to book a time for testing. I emailed to ask about a time the day before the booking and did not receive a reply.”

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Posted 8 years ago

First of all we are very pleased that you were happy with the engineer who carried out the testing for you. I am very sorry that you did not receive a response in regards to the time of the engineers appointment. Although we can not give a specific time as to when the engineer will be on site as previous jobs can overrun and the engineer may hit bad traffic, however, you should of received a call to explain this so I am sorry this was not the case. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Quite expensive but very professional as you'd expect for the price. The engineers are always fantastic! My main gripe is the hidden 'extras' they charge for if you don't specifically tell them you don't want them testing, such as sockets and microwaves. Also they can't ever give you a specific time slot on the day which means the engineer was left waiting whilst rooms became free (our business is a GP surgery) as they send the engineer whenever and not when you think is best.”

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Posted 8 years ago

First of all we are very pleased that you were happy with the engineer who carried out the work for you and the service provided by UK Safety Management. We aim to provide a complete service which is why we offer the additional services, however, if this testing is not required then it is not an issue at all. Whenever possible we do try and send our engineers at the most convenient time for the customer. It is however sometimes difficult to give a specific time as the previous job might over run or the engineer may be delayed due to traffic. Regards Joanne Adams Customer Relation Manager 0844 800 4180

Posted 5 years ago

“The engineer who did the testing was great but the sales team called several times unaware of other team members having already called us. You also didn't realise that we had used you in previous years including 2016 and were trying to offer us a better deal than our competitors last year - but it was you!”

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Posted 7 years ago

First of all I am very pleased that you were more than happy with the engineer who carried out the testing for you. In regards to the sales team I am very sorry for any confusion caused and this will be passed on to the relevant department to look into. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“He didn't seem overly happy in his work.”

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Posted 8 years ago

I am very sorry that the impression given by the engineer was not a positive one. A member of our Customer Relations team will be in contact with you immediately to discuss the matter further. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“I requested and received advise that we would have our testing done first thing in the morning, the technician didn't turn up till 12.40pm which was extremely difficult as the building was closing at 1pm. The technician was quite pushy about having extra tests done and why PAT testing is so important - we are aware of this any do not need to be pressure into anything extra. An Invoice was not sent out until I requested it, this seems an odd way of getting payment?”

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Posted 8 years ago

“Okay”

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Posted 7 years ago

Thank you for taking the time to leave your comment. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“An appointment was made for one day, but that was eventually, towards the end of that day, moved to the next day. There was a scare when the testing had been completed that some things had been cleared from my computer - but this fear was laid to rest when we restarted the computer. The operative (sorry forgotten his name!) was very pleasant and did the job well.”

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Posted 8 years ago

“Good service, fast receipt of certificates.”

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Posted 7 years ago

Your kind words are very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

UK Safety Management Reviews