Name: UK Safety Management
Rating: 4.60

“Great service”

Posted 1 month ago

“The equipment testing is all straightroward enough, but we need to be alert to the fact that the company seems to try and book the appointment earlier than it needs to be - before the year is up.”

Helpful Report

Posted 2 months ago

“Good service - poor practise to send a dent letter 10 days after work completed and BEFORE invoice received by customer”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write a review. We are experiencing a small problem with our new processes and system that some of the invoices are not being emailed originally, and so then after so many days a debt letter is issued. Please accept our apologies for this.

Posted 1 year ago

“They give a starting price of £110.00 plus vat for upto 20 items Then when invoice comes there are extras such as sockets £39.99 +vat for 3 double sockets. Then you receive a email saying you require a Energy efficiency certificate. I moved into this property 2years ago and the landlord requested one from the contractor after refurbishment had been completed. Not impressed 😕”

Helpful Report

Posted 1 year ago

Thank you for your feedback, the socket testing is an opt-out option as mentioned on our confirmation letter. Sorry to hear you are not happy receiving an email offering our other services, and should you want to speak to someone regarding this in more detail please do not hesitate to contact hannah.newsome@uksmltd.co.uk

Posted 1 year ago

“Service is not for the purpose of the ‘Safety’ it’s covering the Book!”

Helpful Report

Posted 2 years ago

Good afternoon Ravindra, Thank you for taking the time to leave a review it is greatly appreciated. Kind regards, UK Safety Management

Posted 2 years ago

“We always use UK Safety Management for our PAT testing & they are normally very good but they let us down badly this year. The tester attended site & carried out his tests as normal. He didn't mention any problems to any staff & certainly didn't tell the receptionist about any issues when she signed his paperwork. Later that day, I was putting the bin back under the counter in the staff canteen when I noticed a red sticker on the lead of the fridge. Upon closer examination it was a "FAILED - DO NOT USE" sticker. So, not only had the tester not advised us that it had failed, he had then proceeded to plug it back in & turn it on, even though his own advise via the sticker was "DO NOT USE" !!!!! I called the company but could not get through, so I sent an email but received no reply. I called them again the next but still could not get through so I sent another email. Later that day I received an email from them - it was nothing to do with my complaint though, it was an email asking me if we wanted them to look after our fire extinguishers as their tester had noticed they were due for a service!!!! I sent a scathing reply along the lines of berating the tester for taking the time to note the fire extinguishers as an opportunity to earn more money, but failing to actually do his job properly!! That email finally got a response - the comment was "we always turn fridges back on because we don't want the contents to spoil" I pointed out that the engineer should have told us. Apparently the engineer said we had a few failures and he told the guy in the workshop. This is totally untrue as "the guy in the workshop" is my husband and never spoke to him at all as he was very busy. On hearing that we had a few failures I asked what the others were - the engineer cannot remember & none of them are listed on the paperwork. So now my husband has to go through all the hand tools in the workshop to find the ones with red FAIL stickers. Which wont be easy as most of the stickers have already fallen off the leads in my office and they are not even being touched so I can't see that the stickers on leads in the workshop will still be attached.Picture shows the stickers about to fall off office equipment leads.”

Helpful Report

Posted 3 years ago

Hi Sally, Thanks for your feedback and thank you for taking the time to resolve the issue with me today. As discussed as you have been a customer of ours for the past 9 years and this is below the standard of service we would usually offer you. Our internal processes are built to ensure customers are fully aware of any items, which have failed, unfortunately on this occasion these processes have failed. The engineer is receiving retraining in this issue. We are looking forward to coming to your site Monday to rectify the issues. Thanks again Paul Sirodcar Operations Manager

Posted 3 years ago

“Arrived promptly at time/date arranged. Gentleman who completed the PAT testing was friendly and polite. Invoice arrived which also included charge for testing sockets which was not discussed or agreed. However the invoice was still paid promptly and included the extra charge. Over two weeks later, the certificate for works completed has still not arrived and a request to send has been made.”

Helpful Report

Posted 4 years ago

First of all I am very pleased that you were happy with engineer who carried out the testing for you. In regards to the certificate I will ensure that this is sent to you immediately. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“The company is essentially a good company. we do not use a lot. They try to bully you into having work undertaken with phone calls verging on harassment. then hold the certificate to ransom wanting credit card payments. I am considering other companies for the future. when work is due i am capable of arranging to have it done in due course. it is not my only concern as a busy Quality and Safety Manager, and do not wish to keep taking phone calls and explaining myself repeatedly.”

Helpful Report

Posted 4 years ago

I am very sorry that you feel this way as it is not our intention at all to put pressure on any of our customers to renew. We merely contact you when your certificate is about to expire. Following your feedback I will of course advise our renewals team that you will contact us when you are wanting the testing carried out again. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Not sure when I came across your web site etc so unsure what I should comment on.”

Helpful Report

Posted 4 years ago

We have carried out your Portable Appliance testing since 2014 and we just wanted to ensure that yet again you were happy with the service provided. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Work carried out OK, but invoiced for things that did not eg sockets. Nearly all the items are brought to the kitchen for testing, so only 5-10 sockets there for 40ish items.”

Helpful Report

Posted 5 years ago

First of all I am pleased that you were happy with the service that was carried out. If you would like to contact me on the number below I would be more than happy to discuss any issues that you may have.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“The actual visit was excellent- same friendly guy as usual- quick & efficient with minimal disruption However the whole experience was spoiled (as usual) by the staff in the call centre! We book for a certain day to ensure that all of our kit is on site-then they repeatedly call trying to bring it forward because they 'have an engineer in the area' despite me asking them (again and again) to put a note on our file- that the day we book is the only day we can do- annoying! This year they also tried to charge us for socket testing- when I said we did not have it done-the response was 'did you not read your agreement' - yes I did- I booked PAT testing only!!! it would be a 5 star service if they just turned up when booked and charged for the actual work that was done!-shame that the excellent service of the engineers is let down by the call centre!”

Helpful Report

Posted 5 years ago

First of all we are very pleased that you were happy with the engineer who carried out the work for you. I apologise for any inconvenience caused in regards to the date as our aim is always to attend site when most convenient for our customer. Your feedback has been passed on to the relevant department and will be looked in to further.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 4 years ago

“They were running late despite being told initially we were the first on the list. Then told they would be here at 10.30. Did not arrive until much later with no call to advise of further delays. They are quick to chase money but not so quick to release the PAT testing doc to say you have been certified etc.”

Helpful Report

Posted 5 years ago

Please accept my sincere apologies that the engineer did not arrive at the agreed time as this is always our main aim when confirming appointments. Unfortunately, sometimes things occur that means this is not possible. In regards to the issuing you with the certificate and test report this should occur as soon as payment is received and therefore I am very sorry if this was not the case for yourself.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“They made an appointment for 5th September to carry out the PAT testing, however no-one arrived, there was no apology or explanation. Someone eventually turned up without approval, on the 25th September and was in the process of testing items that were not used, and not required to be tested. Following the work being carried out, there was someone from their office contacting our office almost every day for the payment. If they had arrived on time they would have been paid on time. I was not impressed with this company and I have told them not to contact me again next year.”

Helpful Report

Posted 5 years ago

First of all please except my sincere apologies for any inconvenience caused in regards to the appointment times, I will ensure that this matter is looked into further. Our aim is to issue you with your documentation as soon as possible which is the reason for our Customer Relation call, therefore, I am sorry of you felt this was to gain payment as this is not the case.If you would like to discuss the matter further please do not hesitate in contacting me on the number below.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“The service is great from the engineer, Every year I get a call stating we have your certificates and ready to release if your in a position to pay, it’s condescending and I will tolerate it any further, giving your company regular annual business shows commitment & I won’t be held to ransom from the Controller more or less demanding a payment or you won’t release the documents, it’s not a critical service it’s essential, no other supplier talks to us in this manner & for that reason we won’t be doing business with you again! Regards”

Helpful Report

Posted 5 years ago

First of all I am very sorry that you feel this way as our only intention is to provide you with the relevant documentation as promptly as possible. It is by no means our intention to push customers into paying.However, if you would like to discuss the matter further I would be more than happy to answer any questions on the number below.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“The price of testing quoted to us by sales team was not the price on invoice that was sent. Over £50 more! Also items listed on invoice not correct. Contacted Head Office and the price was reduced. They charge twice to test kettle and base (our previous PAT company tested as a whole item so it cannot be a legal requirement to test both and pay for both!) Only changed companies as they quoted a cheaper price, will be using our old company again next year.”

Helpful Report

Posted 5 years ago

I am very sorry that you were not happy with the initial service provided. I am aware that you have spoken to a member of our Customer Relations team and the matter has now been resolved, however, if you would like to contact me on the following number I would be more than happy to discuss the matter with you further.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“They didn't arrive for the first arranged appointment and only phoned at 4pm to say they weren't coming at all. The second appointment they arrived on time and the man was very thorough and professional.”

Helpful Report

Posted 5 years ago

I am very sorry in regards to the first appointment as it is our main aim to keep our customers fully updated. However, I am pleased that you were more than satisfied with the engineer who carried out the work for you. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“Did the job, but the operative could have been tidier and more understanding of our business' needs.”

Helpful Report

Posted 5 years ago

I am very sorry that you were not happy with the way in which the engineer left your premises. If you would like to contact me on the number below and I can arrange for the engineer to re-visit site to rectify. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“The service was excellent as usual from the Engineer that called out. The continual,relentless telephone bombardment of the Accounts Department to pay the invoice the min the invoice landed on an email (just as the Engineer left the Building in fact) was not appreciated and has left us wondering whether we will actually use your services next year.”

Helpful Report

Posted 6 years ago

First of all we are very pleased that you were happy with the engineer who carried out the testing for you. I am very sorry that you felt this way in regards to the invoice as it is only our priority to issue you with your documentation as soon as possible. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“Engineer was excellent. When he told me final bill - they had added on an extra service without myy consent (it appears in very small font at the bottom of the letter they sent). They waived it but very sharp practice.”

Helpful Report

Posted 6 years ago

First of all I am very pleased that you were happy with the engineer who carried out the testing for you. With regards to the additional services we aim to provide a complete service as possible, however, I am glad this was rectified for you. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“Okay”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave your comment. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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