Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

UK Safety Management Reviews

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

4.6

Based on 1,539 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slick service, Ben the engineer that visited was fantastic. Quick, informative and friendly, well done Ben. 🙏”

Posted 1 year ago

Thank you for your kind words regarding the engineer, we will pass this on to him. Your five stars are greatly appreciated.

Posted 1 year ago

“Very happy with the tester's work on the day, however, the initial appointment was problematic. I suspect the usual communications issue ie I informed times of availability and this was not transferred to the worksheet, nor was I kept informed if it was an issue of overwhelming tests to do at prior sites.”

Posted 1 year ago

Thank you for your comments this is much appreciated. Sorry to hear about the mis communication, unfortunately, sometimes our engineers are asked to test more appliances than originally mentioned, so this has a knock on affect. Our operations team are really busy too trying to re-arrange appointments and speak to our engineers, so sorry you were not kept informed of the times.

Posted 1 year ago

“Deliberately deceptive. After a cold call for PAT testing I agreed to have this done and was quoted a price for this work. When I received the invoice it also included a £9 microwave test and £39.99 for socket testing, which I did not ask for nor agree to. The tiny print on their confirmation letter says I have to 'opt out' of these additional services. What is also sneaky and deceptive is that they are relying on you not reading the small print as neither the sales rep or onsite engineer mentioned these extra works. I do feel sorry for the people who work there as they have to be deceptive to earn their living. I have filled in a form with Citizen's Advice in the hope that it will be forwarded to Trading Standards. I complained and received a revised invoice for just the PAT testing but will never use this company again.”

Posted 3 years ago

Thank you for your feedback. All our customers are supplied with a letter of confirmation following the booking of the PAT testing. All the costs to be incurred are detailed within this letter along with an explanation of the safety checks the engineer will carry out on the day unless otherwise informed. I am pleased to confirm our accounts department have credited the invoice following your discussions with them and your certificate of compliance was released last month. If I can be any further assistance please do not hesitate to contact the office on 0113 823 1390 Kind Regards UKSM

Posted 3 years ago

“When the technician arrived he was polite and carried out the safety tests with minimum disruption to all members of staff.”

Posted 2 years ago

Thank you very much for taking the time to leave a review and for your positive feedback

Posted 2 years ago

“After using Uk Safety Management for few years I think this is the last time.”

Posted 1 year ago

Thank you for taking the time to leave a rating, Sorry to hear you will not be using us again, however, should you want to discuss anything please do not hesitate to contact us or email hannah.newsome@uksmltd.co.uk

Posted 1 year ago

“Efficient and friendly service all round....but be aware, with a laptop having 3 parts to test, the cost might be higher than you expect”

Posted 2 years ago

Thank you very much for taking the time to leave a review and for your positive feedback.

Posted 2 years ago

“Was attempting to get fire extinguishers serviced/replaced. Failed to show up for the first booking. At the second booking, their Engineer gave a price to one of my employees who is not familiar with the cost of this equipment which was vastly over the market rate. They still charged an attendance fee and a service charge after this despite there being no servicing of extinguishers. Once challenged later they refused to budge on pricing despite the price for the same item being found else where nor let me return the unused items despite wanting to do it at my own cost. Poor pricing on items and anti-consumer returns policy.”

Posted 11 months ago

We do always do our upmost to adhere to the agreed appointment date however sometimes circumstances beyond our control does mean we have to reschedule. All costs for goods purchased on the day are discussed before any equipment is placed on site and a purchase order signed for. I can see from your job sheet that the engineer did check over the equipment that was on site and deemed these "serviced but requires attention". The attendance fee is inclusive of servicing extinguishers and must be settled for the engineers attendance to site. We did agree a discount on your invoice to resolve your query and you did settle the invoice at a reduced rate.

Posted 7 months ago

“Friendly. Efficient. Thorough.”

Posted 1 year ago

Thank you very much for taking the time to leave a review and for your positive feedback.

Posted 1 year ago

“Good service as always”

Posted 1 year ago

Thank you taking time to leave a 4 star review and your kind words, it is much appreciated

Posted 1 year ago

“Happy for the service rendered”

Posted 1 year ago

Thank you for taking the time to leave a review, and 5 stars, it is greatly appreciated.

Posted 1 year ago

“Have used the for PAT testing for a few years, they offer a reliable and cost effective service, this year i've also had them do the Fire Extinguishgers.. they are prompt, communication is good, payment process nice and simple. takes the hassle out of such things.. keep doing what you are..”

Posted 1 year ago

Thank you very much for taking the time to leave a review and for your positive feedback.

Posted 1 year ago

“Great service on the telephone and in person. thank you”

Posted 1 year ago

Thank you for taking the time to leave a 5 star rating and your kind words

Posted 1 year ago

“Have used this company for a number of years and they are still as good as ever. The engineers always arrive on time, they are polite, friendly and efficient.”

Posted 1 year ago

Thank you for taking the time to leave a review and 5 stars, and for your kind words

Posted 1 year ago

“They give a starting price of £110.00 plus vat for upto 20 items Then when invoice comes there are extras such as sockets £39.99 +vat for 3 double sockets. Then you receive a email saying you require a Energy efficiency certificate. I moved into this property 2years ago and the landlord requested one from the contractor after refurbishment had been completed. Not impressed 😕”

Posted 1 year ago

Thank you for your feedback, the socket testing is an opt-out option as mentioned on our confirmation letter. Sorry to hear you are not happy receiving an email offering our other services, and should you want to speak to someone regarding this in more detail please do not hesitate to contact hannah.newsome@uksmltd.co.uk

Posted 1 year ago

“We are a very busy cafe, told them to ring me in afternoon they rang 3 times in mornings absolutely livid will not use again”

Posted 2 years ago

“I called UK Safety and advised them that I required some portable electrical items tested. I provided them with a list of items that I needed testing - it came to about 30 items for which they quoted £69 plus VAT. We agreed that if there were more items then they would be charged at £1. My expectation was that there might be a handful of items that I had not included in my list. I was not present on the day of the testing but they actually charged me for 145 items. Given the expectation was 30 items, any professional organisation would have engaged with the staff on site to seek approval or clarification. The 'tester' was on site for an hour. In addition at no point in the original quote was I advised that most items consist of 2 tests. For example a PC would consist the base unit AND the power cord and both would need to be tested. They also tested redundant items, personal items (someone's mobile charger) and even tested the actual 3 pin sockets in the wall which was never requested. With an expectation of £69 plus VAT I was given an invoice for £232.99. I cant comment on the 'quality' of the testing, but this approach is nothing less than sharp practice and they took advantage of the fact that I was not on site. I know their response to this complaint will be that a member of staff signed off on the job and that I had verbally agreed to additional items at £1 but this is just not the way a professional outfit should be operating. I certainly will not be using them again. Previously I had used a small local firm whose customer service was excellent but the chap is now very ill so has had to give it up - but quite frankly there is no comparison between his service and that of UKSM”

Posted 2 years ago

“We used these people for PAT test previously, and have had little problems except this time we had someone do the PAT testing and all the labels would keep falling off. After mentioning this back to the main office they said they would come out again but still be using. The same labels which are hopeless!! What’s the point of attaching labels only to find them on the shop floor hours and days later. We then asked for electrical check and whilst the man turned up, it was noted that the job would take longer as there were more fuses in the fuse cupboard to check. We decided for him there and then to stop going any further with the job until we have decided on the work. The guy was here for 10 mins only. The overall new work would of potentially been £500, so we declined the additional work, and we would reconsider the job altogether which was originally £240ish. We then get a bill for the 10 minute job of over £200 and yet hardly any work was done and we refused to sign the form the guy on-site wanted us to sign as he had only been onsite for 10 minutes most of which was on the phone and waiting for us. We have refused to pay the bill of £240, and now been charged additional costs of £40 late payment despite the complaint back. These guys are money grabbing and seriously have no long term intention of maintaining customer service!! Shocking. Will be looking to use complaints process, then ombudsman and small claims court and put an advert in the local paper as this really is a bad service that we really don’t need during these difficult times in business.”

Posted 3 years ago

Thank you for your feedback. Following your initial correspondence to us on the 2nd February regarding this invoice, we have investigated the matter and subsequently since the 4th February we have been trying to contact you via phone and email to discuss our findings and resolve your this. Please can you call 0113 823 1396 Kind Regards UKSM

Posted 3 years ago

“Con artists. DO NOT USE. Pushy sales team, received multiple phone calls, finally decided to get the PAT testing done. The claim one price on the phone and then when you get the bill lots of hidden costs appear.”

Posted 3 years ago

“We had our third booking with UK Safety Management on Monday 2nd March 2020 and again for the third time they did not turn up. And when we had the check to complain they told us we were going to be removed from their list, as if we would use then again lol.”

Posted 4 years ago

Please accept my sincere apologies for any inconvenience caused as it is always our main priority to ensure that we maintain the original confirmed booking date. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Engineer was very untidy (he discarded old PAT testing labels in various places around our premises and we had to go around after him picking them up and disposing of them) He also took it upon himself to report back to management about additional services that the company then approached us about. We felt that this was underhanded and would've preferred it if the engineer asked our permission to take notes on our fire extinguisher equipment and circuit boards. We thought he was here to do our PAT testing? I would have to think twice about allowing this company access to our premises again.”

Posted 1 year ago

Thank you for your feed back Darren, and sorry to hear the engineer was untidy, if you can contact us via email at hannah.newsome@uksmltd.co.uk we will take a look to see which engineer carried out your work and speak with him.

Posted 1 year ago

«
1
2
3
4
»

UK Safety Management is rated 4.6 based on 1,539 reviews