We always use UK Safety Management for our PAT testing & they are normally very good but they let us down badly this year. The tester attended site & carried out his tests as normal. He didn't mention any problems to any staff & certainly didn't tell the receptionist about any issues when she signed his paperwork. Later that day, I was putting the bin back under the counter in the staff canteen when I noticed a red sticker on the lead of the fridge. Upon closer examination it was a "FAILED - DO NOT USE" sticker. So, not only had the tester not advised us that it had failed, he had then proceeded to plug it back in & turn it on, even though his own advise via the sticker was "DO NOT USE" !!!!! I called the company but could not get through, so I sent an email but received no reply. I called them again the next but still could not get through so I sent another email. Later that day I received an email from them - it was nothing to do with my complaint though, it was an email asking me if we wanted them to look after our fire extinguishers as their tester had noticed they were due for a service!!!! I sent a scathing reply along the lines of berating the tester for taking the time to note the fire extinguishers as an opportunity to earn more money, but failing to actually do his job properly!! That email finally got a response - the comment was "we always turn fridges back on because we don't want the contents to spoil" I pointed out that the engineer should have told us. Apparently the engineer said we had a few failures and he told the guy in the workshop. This is totally untrue as "the guy in the workshop" is my husband and never spoke to him at all as he was very busy. On hearing that we had a few failures I asked what the others were - the engineer cannot remember & none of them are listed on the paperwork. So now my husband has to go through all the hand tools in the workshop to find the ones with red FAIL stickers. Which wont be easy as most of the stickers have already fallen off the leads in my office and they are not even being touched so I can't see that the stickers on leads in the workshop will still be attached.Picture shows the stickers about to fall off office equipment leads.