“I like that they remind me when my check is due. Good service and engineer is always polite and efficient and does not disturb my business.
Please don’t assume I need a socket check though, please ask when booking. I never need one, but it’s always on my invoice.”
“I called UK Safety and advised them that I required some portable electrical items tested. I provided them with a list of items that I needed testing - it came to about 30 items for which they quoted £69 plus VAT. We agreed that if there were more items then they would be charged at £1. My expectation was that there might be a handful of items that I had not included in my list. I was not present on the day of the testing but they actually charged me for 145 items. Given the expectation was 30 items, any professional organisation would have engaged with the staff on site to seek approval or clarification. The 'tester' was on site for an hour. In addition at no point in the original quote was I advised that most items consist of 2 tests. For example a PC would consist the base unit AND the power cord and both would need to be tested. They also tested redundant items, personal items (someone's mobile charger) and even tested the actual 3 pin sockets in the wall which was never requested. With an expectation of £69 plus VAT I was given an invoice for £232.99. I cant comment on the 'quality' of the testing, but this approach is nothing less than sharp practice and they took advantage of the fact that I was not on site. I know their response to this complaint will be that a member of staff signed off on the job and that I had verbally agreed to additional items at £1 but this is just not the way a professional outfit should be operating. I certainly will not be using them again. Previously I had used a small local firm whose customer service was excellent but the chap is now very ill so has had to give it up - but quite frankly there is no comparison between his service and that of UKSM”
“I have used UKSafety Management for the past 5 years to keep my Guest House up to standard. They have never let me down and the technician that comes is extremely polite, friendly and efficient which is why I will continue to use them in the future
J Maddison.”
