UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“Great service”

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Posted 1 year ago

“The equipment testing is all straightroward enough, but we need to be alert to the fact that the company seems to try and book the appointment earlier than it needs to be - before the year is up.”

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Posted 1 year ago

“Was attempting to get fire extinguishers serviced/replaced. Failed to show up for the first booking. At the second booking, their Engineer gave a price to one of my employees who is not familiar with the cost of this equipment which was vastly over the market rate. They still charged an attendance fee and a service charge after this despite there being no servicing of extinguishers. Once challenged later they refused to budge on pricing despite the price for the same item being found else where nor let me return the unused items despite wanting to do it at my own cost. Poor pricing on items and anti-consumer returns policy.”

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Posted 2 years ago

We do always do our upmost to adhere to the agreed appointment date however sometimes circumstances beyond our control does mean we have to reschedule. All costs for goods purchased on the day are discussed before any equipment is placed on site and a purchase order signed for. I can see from your job sheet that the engineer did check over the equipment that was on site and deemed these "serviced but requires attention". The attendance fee is inclusive of servicing extinguishers and must be settled for the engineers attendance to site. We did agree a discount on your invoice to resolve your query and you did settle the invoice at a reduced rate.

Posted 1 year ago

“Very slick service, Ben the engineer that visited was fantastic. Quick, informative and friendly, well done Ben. 🙏”

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Posted 2 years ago

Thank you for your kind words regarding the engineer, we will pass this on to him. Your five stars are greatly appreciated.

Posted 2 years ago

“Very happy with the tester's work on the day, however, the initial appointment was problematic. I suspect the usual communications issue ie I informed times of availability and this was not transferred to the worksheet, nor was I kept informed if it was an issue of overwhelming tests to do at prior sites.”

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Posted 2 years ago

Thank you for your comments this is much appreciated. Sorry to hear about the mis communication, unfortunately, sometimes our engineers are asked to test more appliances than originally mentioned, so this has a knock on affect. Our operations team are really busy too trying to re-arrange appointments and speak to our engineers, so sorry you were not kept informed of the times.

Posted 2 years ago

“Engineer was very untidy (he discarded old PAT testing labels in various places around our premises and we had to go around after him picking them up and disposing of them) He also took it upon himself to report back to management about additional services that the company then approached us about. We felt that this was underhanded and would've preferred it if the engineer asked our permission to take notes on our fire extinguisher equipment and circuit boards. We thought he was here to do our PAT testing? I would have to think twice about allowing this company access to our premises again.”

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Posted 2 years ago

Thank you for your feed back Darren, and sorry to hear the engineer was untidy, if you can contact us via email at hannah.newsome@uksmltd.co.uk we will take a look to see which engineer carried out your work and speak with him.

Posted 2 years ago

“We use UK Safety for our PAT inspections and they have always been helpful and friendly, from the engineer that arrives, who is always polite to the office when we call them. Would recommend them.”

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Posted 2 years ago

Thank you for taking the time to post a 5 star review and your kind words, it is much appreciated.

Posted 2 years ago

“I have used this company before when they were satisfactory. This time I have not been satisfied. The first arranged visit was cancelled at short notice and subsequently arranged at a later date. During the visit an electric radiator was found to be hanging off the wall after a tested sticker had been attached to it. No one else had been in the building other than the UKSM operative. I complained with photos but appear to have been ignored. I won't be using again.”

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Posted 2 years ago

Thank you for your comments, and sorry to hear you have not heard from us yet, can I ask that you email hannah.newsome@uksmltd.co.uk, with a copy of this picture and I am sure she will get in touch shortly.

Posted 2 years ago

“Very Very good all round service”

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Posted 2 years ago

Thank you for taking time to leave a review and for your 5 stars, it is much appreciated.

Posted 2 years ago

“Friendly. Efficient. Thorough.”

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Posted 2 years ago

Thank you very much for taking the time to leave a review and for your positive feedback.

Posted 2 years ago

“Good service as always”

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Posted 2 years ago

Thank you taking time to leave a 4 star review and your kind words, it is much appreciated

Posted 2 years ago

“Arrive on time, always polite, quick and very neat and unobtrusive. Happy to reccommend!”

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Posted 2 years ago

Thank you for taking time to write a review, and for your kind words.

Posted 2 years ago

“Happy for the service rendered”

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Posted 2 years ago

Thank you for taking the time to leave a review, and 5 stars, it is greatly appreciated.

Posted 2 years ago

“Have used the for PAT testing for a few years, they offer a reliable and cost effective service, this year i've also had them do the Fire Extinguishgers.. they are prompt, communication is good, payment process nice and simple. takes the hassle out of such things.. keep doing what you are..”

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Posted 2 years ago

Thank you very much for taking the time to leave a review and for your positive feedback.

Posted 2 years ago

“Very efficient service. My shop appliances and sockets were all thoroughly located and tested, and making sure this was carried out by a reputable company has given me peace of mind. Thank you!”

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Posted 2 years ago

Thank you for your 5 star review, and your kind words.

Posted 2 years ago

“Quick, efficient service”

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Posted 2 years ago

Thank you for taking the time to leave a review, this is much appreciated.

Posted 2 years ago

“Great prompt service. Happy with the testing carried out without any fuss. Lovely lady Michelle called afterwards to take payment and send invoice/receipt and report plus certificate - all when she said she would. Thank you”

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Posted 2 years ago

Thank you for your 5 star review and kind words. I will pass this on to Michelle and her Manager.

Posted 2 years ago

“Good service - poor practise to send a dent letter 10 days after work completed and BEFORE invoice received by customer”

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Posted 2 years ago

Thank you for taking the time to write a review. We are experiencing a small problem with our new processes and system that some of the invoices are not being emailed originally, and so then after so many days a debt letter is issued. Please accept our apologies for this.

Posted 2 years ago

“polite, trustworthy and on time”

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Posted 2 years ago

Thank you for your 5 star review and your kind words, its much appreciated.

Posted 2 years ago

“Great service on the telephone and in person. thank you”

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Posted 3 years ago

Thank you for taking the time to leave a 5 star rating and your kind words

Posted 3 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews