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UK Safety Management Reviews

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

4.6

Based on 1,539 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was attempting to get fire extinguishers serviced/replaced. Failed to show up for the first booking. At the second booking, their Engineer gave a price to one of my employees who is not familiar with the cost of this equipment which was vastly over the market rate. They still charged an attendance fee and a service charge after this despite there being no servicing of extinguishers. Once challenged later they refused to budge on pricing despite the price for the same item being found else where nor let me return the unused items despite wanting to do it at my own cost. Poor pricing on items and anti-consumer returns policy.”

Posted 11 months ago

We do always do our upmost to adhere to the agreed appointment date however sometimes circumstances beyond our control does mean we have to reschedule. All costs for goods purchased on the day are discussed before any equipment is placed on site and a purchase order signed for. I can see from your job sheet that the engineer did check over the equipment that was on site and deemed these "serviced but requires attention". The attendance fee is inclusive of servicing extinguishers and must be settled for the engineers attendance to site. We did agree a discount on your invoice to resolve your query and you did settle the invoice at a reduced rate.

Posted 7 months ago

“After using Uk Safety Management for few years I think this is the last time.”

Posted 1 year ago

Thank you for taking the time to leave a rating, Sorry to hear you will not be using us again, however, should you want to discuss anything please do not hesitate to contact us or email hannah.newsome@uksmltd.co.uk

Posted 1 year ago

“We are a very busy cafe, told them to ring me in afternoon they rang 3 times in mornings absolutely livid will not use again”

Posted 2 years ago

“I called UK Safety and advised them that I required some portable electrical items tested. I provided them with a list of items that I needed testing - it came to about 30 items for which they quoted £69 plus VAT. We agreed that if there were more items then they would be charged at £1. My expectation was that there might be a handful of items that I had not included in my list. I was not present on the day of the testing but they actually charged me for 145 items. Given the expectation was 30 items, any professional organisation would have engaged with the staff on site to seek approval or clarification. The 'tester' was on site for an hour. In addition at no point in the original quote was I advised that most items consist of 2 tests. For example a PC would consist the base unit AND the power cord and both would need to be tested. They also tested redundant items, personal items (someone's mobile charger) and even tested the actual 3 pin sockets in the wall which was never requested. With an expectation of £69 plus VAT I was given an invoice for £232.99. I cant comment on the 'quality' of the testing, but this approach is nothing less than sharp practice and they took advantage of the fact that I was not on site. I know their response to this complaint will be that a member of staff signed off on the job and that I had verbally agreed to additional items at £1 but this is just not the way a professional outfit should be operating. I certainly will not be using them again. Previously I had used a small local firm whose customer service was excellent but the chap is now very ill so has had to give it up - but quite frankly there is no comparison between his service and that of UKSM”

Posted 2 years ago

“An efficient job. However, i emailed to contact at UKSM twice in the week prior to our appointment, once 5 days before and once the day before asking to postpone the engagement with us as we were operationally too busy with all rooms in our medical clinic fully booked, so not appropriate for someone to attend. My emails were ignored or missed. Therefore an engineer did arrive and inconvenienced my staff and my waiting patients by needing access to our clinical rooms. This therefore meant we delayed our patients.”

Posted 2 years ago

“We used these people for PAT test previously, and have had little problems except this time we had someone do the PAT testing and all the labels would keep falling off. After mentioning this back to the main office they said they would come out again but still be using. The same labels which are hopeless!! What’s the point of attaching labels only to find them on the shop floor hours and days later. We then asked for electrical check and whilst the man turned up, it was noted that the job would take longer as there were more fuses in the fuse cupboard to check. We decided for him there and then to stop going any further with the job until we have decided on the work. The guy was here for 10 mins only. The overall new work would of potentially been £500, so we declined the additional work, and we would reconsider the job altogether which was originally £240ish. We then get a bill for the 10 minute job of over £200 and yet hardly any work was done and we refused to sign the form the guy on-site wanted us to sign as he had only been onsite for 10 minutes most of which was on the phone and waiting for us. We have refused to pay the bill of £240, and now been charged additional costs of £40 late payment despite the complaint back. These guys are money grabbing and seriously have no long term intention of maintaining customer service!! Shocking. Will be looking to use complaints process, then ombudsman and small claims court and put an advert in the local paper as this really is a bad service that we really don’t need during these difficult times in business.”

Posted 3 years ago

Thank you for your feedback. Following your initial correspondence to us on the 2nd February regarding this invoice, we have investigated the matter and subsequently since the 4th February we have been trying to contact you via phone and email to discuss our findings and resolve your this. Please can you call 0113 823 1396 Kind Regards UKSM

Posted 3 years ago

“Deliberately deceptive. After a cold call for PAT testing I agreed to have this done and was quoted a price for this work. When I received the invoice it also included a £9 microwave test and £39.99 for socket testing, which I did not ask for nor agree to. The tiny print on their confirmation letter says I have to 'opt out' of these additional services. What is also sneaky and deceptive is that they are relying on you not reading the small print as neither the sales rep or onsite engineer mentioned these extra works. I do feel sorry for the people who work there as they have to be deceptive to earn their living. I have filled in a form with Citizen's Advice in the hope that it will be forwarded to Trading Standards. I complained and received a revised invoice for just the PAT testing but will never use this company again.”

Posted 3 years ago

Thank you for your feedback. All our customers are supplied with a letter of confirmation following the booking of the PAT testing. All the costs to be incurred are detailed within this letter along with an explanation of the safety checks the engineer will carry out on the day unless otherwise informed. I am pleased to confirm our accounts department have credited the invoice following your discussions with them and your certificate of compliance was released last month. If I can be any further assistance please do not hesitate to contact the office on 0113 823 1390 Kind Regards UKSM

Posted 3 years ago

“Con artists. DO NOT USE. Pushy sales team, received multiple phone calls, finally decided to get the PAT testing done. The claim one price on the phone and then when you get the bill lots of hidden costs appear.”

Posted 3 years ago

“After many pushy phone calls, I agreed to the pat testing of my salon equipment for the second time I was quoted £55 I don’t remember . My invoice was £129 for "checking sockets" this was never mentioned in the quotation , nor was it mentioned at the time of the testing. I WILL NEVER USE UK SAFETY MANAGEMENT AGAIN”

Posted 3 years ago

Hi Iman, Following the agreement of the appointment a confirmation letter was posted to the premises detailing the costs of the testing. The socket testing is an opt out service whereby the engineer will check the wall sockets in your premises for a fixed fee to ensure they are safe to use and free from damage. I can see you have spoken to our accounts team to discuss this and your invoice has been amended to the £55+VAT on this occasion. Should you require any further assistance please do not hesitate to contact me on the number below. Kind Regards Hannah Newsome Accounts Receivable Manager 0113 823 1390

Posted 3 years ago

“Very pushy sales team, test each socket on extension leads and charge you for it, demand invoice as soon as job is done.”

Posted 4 years ago

“We had our third booking with UK Safety Management on Monday 2nd March 2020 and again for the third time they did not turn up. And when we had the check to complain they told us we were going to be removed from their list, as if we would use then again lol.”

Posted 4 years ago

Please accept my sincere apologies for any inconvenience caused as it is always our main priority to ensure that we maintain the original confirmed booking date. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“I used this company last year and they were good this year they called and i booked in the pat test. The engineer which came out was polite and professional but that is as far as it goes. 7 days after the test the office phoned up demanding payment which was a lot more than the quoted amount I refused payment until a had received an invoice. 3 days later I had another call at 9:21 am saying they had sent the invoice and demanding payment. I still had no invoice but was inform it had been emailed to me. I checked my email and indeed it had been sent at 9:20 giving me only 1 minute in between sending and calling demanding money. There had been extra worked carried out ie socket and microwave testing which I had not authorised or asked for I was told they sent me a letter saying they would carry it out unless I told the engineer I did not want it. I did not get that letter. This company is a money grabbing con who try and hard sell you things you don’t need, want or ask for. There is no customer service just aggressive pushy hard selling staff. Use at your own peril”

Posted 4 years ago

First of all I am very sorry that this year you were not satisfied with the service you received from UK Safety Management as our main aim is to always ensure that all of our customers receive the best possible service. If you would like to contact me on the following number we can hopefully resolve the matter. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Pat tested for personal items that were left out In the staff room and then had the cheek to charge me a higher rate for this and then proceeded to blame the mistake on me! Would not recommend.”

Posted 4 years ago

As per our conversation this matter has been dealt with and please accept my sincere apologies. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Which 69 items did you PAT test?”

Posted 5 years ago

I understand that you have been contacted by a member of our Customer Relations team and this matter has now been resolved.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“TERRIBLE !! The engineer himself was lovely but the price increased from the £99 agreed price to over £200.. deceitful and underhand tactics to get more money.. would never recommend them or use them again.”

Posted 5 years ago

I am very sorry that you feel this way, however, I understand that after speaking to a member of our Customer Relations team this matter has now been resolved.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 4 years ago

“I would have let no stars if I could. It was a complete shambles - we had a booking for 9 am we chased and chased - the technician said he did no t have us down to mid afternoon - after protracted discussions, he reluctantly came at noon - someone wasted a whole morning waiting. No apologies - no help from the central office - then to receive an invoice within 1/2hr of the work being completed - this is shocking customer service”

Posted 5 years ago

Please accept our sincere apologies for any inconvenience caused in regards to time of the appointment. We did speak to a lady the day before the testing to re-confirm the booking and no mention of a time was discussed in regards to the engineer arriving on site. We then speak to a Mr Johnson on the day of the testing and advise him of the previous days call which he was not aware of and advise him that our engineer will be arriving on site at midday.However, if you would like to discuss the matter with me further and contact me on the following number I would be more than happy to do this.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“very poor. Not tested main products. Failing products without testing. Testing things that aren't plugged in”

Posted 5 years ago

First of all I am very sorry that you were not happy with the service provided. However, I am pleased that after conversations with both myself and our Operations department the matter has now been resolved.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 4 years ago

“Have used for several years and every year we have the same issue. Date booked and instructions are to arrive within a 2hr window due to availability of equipment to be tested. Without fail they have arrived every year outside this window. I've then had to call to rearrange. After the work is completed they then hound you for payment immediately, phonecalls etc. Even before the invoice received!! Wouldn't recommend”

Posted 5 years ago

First of all please accept my sincere apologies that you did not receive the level of service that we expect all of our customer to receive. It is always our main aim to ensure the appointments are carried out at the most convenient time for our customers and it is unacceptable that this was not the case for yourselves. I have passed this information on to the relevant department and I can assure you that it will be investigated further.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“This was our second year using them as I though give them the benefit of the doubt and they yet again tried to add an additional charge of £39.99 for ! SOCKET TESTING ! which they only inform you of in very small print and state ! "if you don't tell the visiting engineer you don't want it he will perform it as standard" ! but in reality the visiting engineer performs no other additional works on the sockets or plugs as the machine they use for the PAT testing performs a same loop impendence test, the socket testing is the same as what a small cheap £5 3 light plug in device from any hardware store can tell you but they don't do this either. Also the microwave testing is another rip off for an additional £9 as this is not performed correctly as a trained electrical fitter I had to explain the correct procedure for testing a microwave safety to them two years consecutively. Once you call them and highlight the above issues they are quite rude and blunt but will reduce the invoice immediately, so they obviously know this is happening and just try it on as imagine how many people / companies just swallow the costs due to not knowing. Candidate for Rogue Traders I would say. We will never use this company again for testing of any kind, please use a online search to read reviews of this company before using.”

Posted 5 years ago

First of all I am very sorry that you feel this way, we aim to give our customers as full a service as possible. However, if you would like to contact me on the number below I would be more than happy to discuss the matter further.RegardsJoanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“There service was fine until I said it was expensive and we'd probably look elsewhere next year, at which point I was told they'd be able to do it for a lower price. What about this year! My own fault as I should have negotiated this time around, but it feels like we've just been ripped off and it's left a bitter taste. Its naive i know but shouldn't we just be able to expect their best price without having to haggle! The police is that they'll have no more of our hard earned cash next time.”

Posted 6 years ago

As a renewal customer of ourselves we sincerely hope that you will give us the opportunity to rectify the matter with you for next year. If you would like to contact me on the number below and I would be more than happy to assist. RegardsJoanne AdamsCustomer Relations Manger0844 800 4180

Posted 4 years ago

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UK Safety Management is rated 4.6 based on 1,539 reviews