Name: UK Safety Management
Rating: 4.60

“Was attempting to get fire extinguishers serviced/replaced. Failed to show up for the first booking. At the second booking, their Engineer gave a price to one of my employees who is not familiar with the cost of this equipment which was vastly over the market rate. They still charged an attendance fee and a service charge after this despite there being no servicing of extinguishers. Once challenged later they refused to budge on pricing despite the price for the same item being found else where nor let me return the unused items despite wanting to do it at my own cost. Poor pricing on items and anti-consumer returns policy.”

Helpful Report

Posted 2 years ago

We do always do our upmost to adhere to the agreed appointment date however sometimes circumstances beyond our control does mean we have to reschedule. All costs for goods purchased on the day are discussed before any equipment is placed on site and a purchase order signed for. I can see from your job sheet that the engineer did check over the equipment that was on site and deemed these "serviced but requires attention". The attendance fee is inclusive of servicing extinguishers and must be settled for the engineers attendance to site. We did agree a discount on your invoice to resolve your query and you did settle the invoice at a reduced rate.

Posted 1 year ago

“After using Uk Safety Management for few years I think this is the last time.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a rating, Sorry to hear you will not be using us again, however, should you want to discuss anything please do not hesitate to contact us or email hannah.newsome@uksmltd.co.uk

Posted 2 years ago

“We are a very busy cafe, told them to ring me in afternoon they rang 3 times in mornings absolutely livid will not use again”

Helpful Report

Posted 3 years ago

“I called UK Safety and advised them that I required some portable electrical items tested. I provided them with a list of items that I needed testing - it came to about 30 items for which they quoted £69 plus VAT. We agreed that if there were more items then they would be charged at £1. My expectation was that there might be a handful of items that I had not included in my list. I was not present on the day of the testing but they actually charged me for 145 items. Given the expectation was 30 items, any professional organisation would have engaged with the staff on site to seek approval or clarification. The 'tester' was on site for an hour. In addition at no point in the original quote was I advised that most items consist of 2 tests. For example a PC would consist the base unit AND the power cord and both would need to be tested. They also tested redundant items, personal items (someone's mobile charger) and even tested the actual 3 pin sockets in the wall which was never requested. With an expectation of £69 plus VAT I was given an invoice for £232.99. I cant comment on the 'quality' of the testing, but this approach is nothing less than sharp practice and they took advantage of the fact that I was not on site. I know their response to this complaint will be that a member of staff signed off on the job and that I had verbally agreed to additional items at £1 but this is just not the way a professional outfit should be operating. I certainly will not be using them again. Previously I had used a small local firm whose customer service was excellent but the chap is now very ill so has had to give it up - but quite frankly there is no comparison between his service and that of UKSM”

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Posted 3 years ago

“An efficient job. However, i emailed to contact at UKSM twice in the week prior to our appointment, once 5 days before and once the day before asking to postpone the engagement with us as we were operationally too busy with all rooms in our medical clinic fully booked, so not appropriate for someone to attend. My emails were ignored or missed. Therefore an engineer did arrive and inconvenienced my staff and my waiting patients by needing access to our clinical rooms. This therefore meant we delayed our patients.”

Helpful Report

Posted 3 years ago

“We used these people for PAT test previously, and have had little problems except this time we had someone do the PAT testing and all the labels would keep falling off. After mentioning this back to the main office they said they would come out again but still be using. The same labels which are hopeless!! What’s the point of attaching labels only to find them on the shop floor hours and days later. We then asked for electrical check and whilst the man turned up, it was noted that the job would take longer as there were more fuses in the fuse cupboard to check. We decided for him there and then to stop going any further with the job until we have decided on the work. The guy was here for 10 mins only. The overall new work would of potentially been £500, so we declined the additional work, and we would reconsider the job altogether which was originally £240ish. We then get a bill for the 10 minute job of over £200 and yet hardly any work was done and we refused to sign the form the guy on-site wanted us to sign as he had only been onsite for 10 minutes most of which was on the phone and waiting for us. We have refused to pay the bill of £240, and now been charged additional costs of £40 late payment despite the complaint back. These guys are money grabbing and seriously have no long term intention of maintaining customer service!! Shocking. Will be looking to use complaints process, then ombudsman and small claims court and put an advert in the local paper as this really is a bad service that we really don’t need during these difficult times in business.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Following your initial correspondence to us on the 2nd February regarding this invoice, we have investigated the matter and subsequently since the 4th February we have been trying to contact you via phone and email to discuss our findings and resolve your this. Please can you call 0113 823 1396 Kind Regards UKSM

Posted 4 years ago

“Deliberately deceptive. After a cold call for PAT testing I agreed to have this done and was quoted a price for this work. When I received the invoice it also included a £9 microwave test and £39.99 for socket testing, which I did not ask for nor agree to. The tiny print on their confirmation letter says I have to 'opt out' of these additional services. What is also sneaky and deceptive is that they are relying on you not reading the small print as neither the sales rep or onsite engineer mentioned these extra works. I do feel sorry for the people who work there as they have to be deceptive to earn their living. I have filled in a form with Citizen's Advice in the hope that it will be forwarded to Trading Standards. I complained and received a revised invoice for just the PAT testing but will never use this company again.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. All our customers are supplied with a letter of confirmation following the booking of the PAT testing. All the costs to be incurred are detailed within this letter along with an explanation of the safety checks the engineer will carry out on the day unless otherwise informed. I am pleased to confirm our accounts department have credited the invoice following your discussions with them and your certificate of compliance was released last month. If I can be any further assistance please do not hesitate to contact the office on 0113 823 1390 Kind Regards UKSM

Posted 4 years ago

“Con artists. DO NOT USE. Pushy sales team, received multiple phone calls, finally decided to get the PAT testing done. The claim one price on the phone and then when you get the bill lots of hidden costs appear.”

Helpful Report

Posted 4 years ago

“After many pushy phone calls, I agreed to the pat testing of my salon equipment for the second time I was quoted £55 I don’t remember . My invoice was £129 for "checking sockets" this was never mentioned in the quotation , nor was it mentioned at the time of the testing. I WILL NEVER USE UK SAFETY MANAGEMENT AGAIN”

Helpful Report

Posted 4 years ago

Hi Iman, Following the agreement of the appointment a confirmation letter was posted to the premises detailing the costs of the testing. The socket testing is an opt out service whereby the engineer will check the wall sockets in your premises for a fixed fee to ensure they are safe to use and free from damage. I can see you have spoken to our accounts team to discuss this and your invoice has been amended to the £55+VAT on this occasion. Should you require any further assistance please do not hesitate to contact me on the number below. Kind Regards Hannah Newsome Accounts Receivable Manager 0113 823 1390

Posted 4 years ago

“Very pushy sales team, test each socket on extension leads and charge you for it, demand invoice as soon as job is done.”

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Posted 5 years ago

“We had our third booking with UK Safety Management on Monday 2nd March 2020 and again for the third time they did not turn up. And when we had the check to complain they told us we were going to be removed from their list, as if we would use then again lol.”

Helpful Report

Posted 5 years ago

Please accept my sincere apologies for any inconvenience caused as it is always our main priority to ensure that we maintain the original confirmed booking date. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“I used this company last year and they were good this year they called and i booked in the pat test. The engineer which came out was polite and professional but that is as far as it goes. 7 days after the test the office phoned up demanding payment which was a lot more than the quoted amount I refused payment until a had received an invoice. 3 days later I had another call at 9:21 am saying they had sent the invoice and demanding payment. I still had no invoice but was inform it had been emailed to me. I checked my email and indeed it had been sent at 9:20 giving me only 1 minute in between sending and calling demanding money. There had been extra worked carried out ie socket and microwave testing which I had not authorised or asked for I was told they sent me a letter saying they would carry it out unless I told the engineer I did not want it. I did not get that letter. This company is a money grabbing con who try and hard sell you things you don’t need, want or ask for. There is no customer service just aggressive pushy hard selling staff. Use at your own peril”

Helpful Report

Posted 5 years ago

First of all I am very sorry that this year you were not satisfied with the service you received from UK Safety Management as our main aim is to always ensure that all of our customers receive the best possible service. If you would like to contact me on the following number we can hopefully resolve the matter. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Pat tested for personal items that were left out In the staff room and then had the cheek to charge me a higher rate for this and then proceeded to blame the mistake on me! Would not recommend.”

Helpful Report

Posted 5 years ago

As per our conversation this matter has been dealt with and please accept my sincere apologies. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Did not keep to schedule, will not use again”

Helpful Report

Posted 7 years ago

I am very sorry that you were not satisfied with the service you received. If you would like to contact me on the following number we can hopefully resolve the matter. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“OVERCHARGED .NEVER HAPPENED BEFORE. CERTAIN AMOUNT WAS WITHDRAWN AFTER COMPLAINING AMOUNT. WILL NOT BE USING YOU AGAIN.”

Helpful Report

Posted 7 years ago

First of all I am very sorry that after using UK Safety Management for a number of years you were not happy with the service provided this year. I understand that you did have a query with your invoice but this was rectified immediately by a member of our Customer Relations team. If you would like to discuss this matter further I would be more than happy to assist as you are a valued customer whom we appreciate greatly. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“TERRIBLE !! The engineer himself was lovely but the price increased from the £99 agreed price to over £200.. deceitful and underhand tactics to get more money.. would never recommend them or use them again.”

Helpful Report

Posted 6 years ago

I am very sorry that you feel this way, however, I understand that after speaking to a member of our Customer Relations team this matter has now been resolved.RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Frauds”

Helpful Report

Posted 7 years ago

I am extremely sorry that you feel this way as we have a very strict Quality Control Department. If you would like to contact me on the number below I would be more than happy to discuss the matter further. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“the man that carried out the pat test was very good , but when the invoice email came i had been charged £39-99 for socket checks.i was not asked if i wanted them checked or informed of any check beforehand .the person i spoke to on the phone the next day said she would take the socket check cost off the bill”

Helpful Report

Posted 7 years ago

First of all I am very pleased that you were happy with the engineer who carried out the testing for you. With regards to the socket testing we try to offer as full a service as possible. I am sorry that you that you were not aware of this service as it is stated on our confirmation letter, however, I am pleased that this was quickly rectified for you by our Customer Relations department. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Improvements could be made By asking what is to be tested and not to test items not even belonging to the business. By not adding on hidden charges....I was charged for two service charges...! By not asking to give feedback about the person testing over the phone in front of them.”

Helpful Report

Posted 7 years ago

First of all I am sorry that you were not happy with the service you received. I understand that you have been contacted by a member of our Customer Relations team who have now dealt with your invoice query. I have also tried to contact you to answer any questions that you may have and if you would like to contact me on the number below I would be more than happy to assist. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Used them for a few years and as normal just keep upping and adding to the bill”

Helpful Report

Posted 7 years ago

As I loyal customer of ours I do hope we can resolve this matter for you. Could you please contact me on 01138231390 to discuss this further.kind regardsJoanne AdamsCustomer Relations Manager.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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