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UK Safety Management Reviews

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

4.6

Based on 1,539 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer was very untidy (he discarded old PAT testing labels in various places around our premises and we had to go around after him picking them up and disposing of them) He also took it upon himself to report back to management about additional services that the company then approached us about. We felt that this was underhanded and would've preferred it if the engineer asked our permission to take notes on our fire extinguisher equipment and circuit boards. We thought he was here to do our PAT testing? I would have to think twice about allowing this company access to our premises again.”

Posted 1 year ago

Thank you for your feed back Darren, and sorry to hear the engineer was untidy, if you can contact us via email at hannah.newsome@uksmltd.co.uk we will take a look to see which engineer carried out your work and speak with him.

Posted 1 year ago

“I have used this company before when they were satisfactory. This time I have not been satisfied. The first arranged visit was cancelled at short notice and subsequently arranged at a later date. During the visit an electric radiator was found to be hanging off the wall after a tested sticker had been attached to it. No one else had been in the building other than the UKSM operative. I complained with photos but appear to have been ignored. I won't be using again.”

Posted 1 year ago

Thank you for your comments, and sorry to hear you have not heard from us yet, can I ask that you email hannah.newsome@uksmltd.co.uk, with a copy of this picture and I am sure she will get in touch shortly.

Posted 1 year ago

“Good level of service and advice from the gentleman who did the testing. Invoice arrived within 15 mins of the end of visit, but the UK safety management office are now phoning between 6-8 times a day for payment less than 24 hours after the PAT testing has been done. I understand you'd like paying and of course you will but I do think it's pretty rude and unfair to constantly phone so soon after the visit. Hence the poor star rating.”

Posted 5 years ago

First of all I am pleased that you were happy with the engineer who carried out the Portable Appliance testing. I am very sorry that you feel you were pushed for payment as this is not our intention. We merely wish to provide you with all of your paperwork as soon as possible.However, please accept my sincere apologies for any inconvenience caused.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“Came on time and did the job Having said that I won't be using them again as they are far too expensive. After using them for three years the cost has more than doubled”

Posted 5 years ago

We are very sorry that you feel this way as we always aim to offer the best possible service at a competitive price. If you would like to contact me on the number below I would be happy to discuss the matter with you further.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“Turn up on time and test all appliances BUT don't attempt any simple repairs such as replacing a plug or a lead. They merely slap on a 'do not use' sticker and then we have to employ another electrician to come and sort out simple repairs.”

Posted 5 years ago

I am very sorry that you feel this way as our engineers will always endeavour to repair any damaged cables when possible to do so and will always replace any damaged plugs if they are faulty.However, if you would like to contact me on the number below I would be more than happy to discuss this matter further.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“This time it took hours longer than before and we had to wait in the dark until it was finished. This was your third attempt at booking someone to come to us. Plugs for the credit card machines were not put in correctly so customers had to wait while other staff members tried to work out what the problem was. We will probably look to go elsewhere next year.”

Posted 7 years ago

Firstly please accept my sincere apologies that you did not receive the same high standards that you have done previously. I have passed your comments on to the relevant departments and they will be investigated accordingly. I have tried to contact you to discuss the matter further and will endeavour to contact you as we value your custom greatly. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“On the day the engineer arrived at the correct time and worked efficiently, but I still not received my Appliance testing report, which I have had to contact you to chase!”

Posted 7 years ago

I am very sorry that your test report was not sent out to you when originally requested. I understand that a member of our Customer Relations team contacted you to discuss this matter and you are now in receipts of your itemised list. Once again I am very sorry that this was not sent sooner. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“This engineer was in a mad rush the whole time. He pulled out things underneath our desks in a rush and didn't put them back properly. He just chucked them back in a hurry. Kitchen appliances were in a mess on the worktop.”

Posted 7 years ago

First of all please accept my sincere apologies in regards to the manner in which you feel the work was carried out by the engineer. As I have informed you during our earlier conversation to discuss this issue, we take such matters extremely seriously and this will be dealt with accordingly. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 4 years ago

“The actual process of th pat t st was good. I gave feedback over the phone at the time. Since however I have had a phone call asking for feedback also to pay the account over the phone using my credit card. I replied we are a business and cannot pay the account until an invoice was received. I was told that an invoice had been sent by email. I had not r cried this. I was told it would be resent. All I got was another email asking for feedback. I have serious doubts as to whether anything was emailed until I received the emails l. This account will not be paid until I receive an invoice by email st which point it will be given to our accountant to pay by check.”

Posted 7 years ago

First of all may I take this opportunity to apologise for the fact that you did not receive your invoice when originally requested. I am aware that since my telephone conversation with yourself this matter has now been rectified and you are now in receipt of your invoice. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 4 years ago

“Account management team is sloppy. Booked an appointment without a confirmation the first time. The engineer was fine and new his job, eager to do extra to charge us more. The lady chasing for payment couldn't get my name right, even after getting corrected five times. Quite unprofessional.”

Posted 7 years ago

First of all I am pleased that you were happy with the engineer who carried out the testing for you. I am sorry you did not initially receive your confirmation letter as these are automatically sent out upon the appointment been confirmed. With regards to the lady you spoke to regarding payment, please accept my sincere apologies for this error with regards to your name. The lady in question is a new member of staff and we will address this issue with her during her training. RegardsJoanne AdamsCustomer Relations Manger0844 800 4180

Posted 4 years ago

“The person who came out to do our PAT Testing was very friendly and helpful and got the job done quickly and efficiently. However, since that happened I have been getting repeated phone calls to my mobile that ring but never leave a message. As I didn't recognise the number and there were no messages, I assumed these were spam and ignored it when it rang - sometimes as many as two or three times a day. If UK Safety Management actually want to speak to me about my account they should leave messages and I hope now the account is settled the repeated calls will stop.”

Posted 8 years ago

Your feedback is very valuable to us. Please accept our sincere apologies in relation to the numerous phone calls received after the service. This is not our standard procedure and the matter is being investigated internally. Once again thank you for your feedback. kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“was happy with the lad that came to do the pat test but was not happy when i was told the price had gone up from £79 for 30 items to £149 for 30 items because a plug socket was done in my office”

Posted 8 years ago

First of all we are pleased that you were happy with the engineer who carried out the Portable Appliance testing for you. With regards to the difference in the price, this is due to the additional service which are highlighted in your confirmation letter. However, I am pleased to say that you have now been contacted by our Customer Relations department who have now sorted the matter for you. Regards Joanne Adams 0844 800 4180

Posted 4 years ago

“The overall service of the engineer was good. However, the process leading up to the visit needs to be seriously reconsidered. I agreed to have PAT testing at two of our premises and expected an email/phone call to arrange a convenient time for the visits. I received neither and engineers turned up at both sites in unison unannounced. I spoke to the engineer who presented at the premises where I work and told him it was not convenient. I explained that an appointment had not been made and he didn't seem surprised. He called Head Office and asked them to re-arrange an appointment - I am still waiting. At our other premises the staff were not aware that an appointment had not been made and even though not particularly convenient allowed the engineer to go ahead. I have since reported this to your company and spoke to somebody who apologised and said it was not normal practice. In the same phone call she asked when the outstanding invoice would be paid and could I pay it over the phone there and then. I have not yet paid the invoice.”

Posted 8 years ago

Please accept my sincere apologies for the fact that you did not receive the confirmation email / telephone call that you were expecting. I understand that this was a human error on our part and I am very sorry for this oversight. I understand that you have been contacted by our Business Relations Development Manager in regards to your remaining site and a convenient date has now been arranged for the work to be carried out. I am pleased that this matter has now been resolved and once again I sincerley apologise for any inconvenience caused. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Chased payment when invoice had not been sent. Invoice wrong twice and questions regarding these errors not answered”

Posted 8 years ago

First of all please accept my apologies that you did not receive the invoice once the work had been completed, this should have been emailed to you immediately. With regards to the pricing of the invoice, I am aware that you did liaise with a member of our Customer Relations team who did issue you with an amended invoice. However, I am sorry that the full amount you were querying was not removed straight away and another invoice was needed before this happened. An error was made by a member of our Customer Relations team and this has now been dealt with internally. Once again I apologise sincerely. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“I was very happy with the engineer he was excellent. However when I got the call about payment, despite having agreed a price prior to booking, they wanted to charge me £40 extra. Only I argued that I had already agreed a price over the phone I would have had to pay the higher price. Not a good reflection on the business because it has left me wanting to get another company next year who don't try to change the price AFTER the work was completed. Think they were chancing their arm in asking for more.”

Posted 9 years ago

We are very pleased that you are happy with the service received from our engineer. Our Customer Relations Department contacted you to conduct a customer satisfaction survey and a credit has been applied to your account. Your feedback has also been noted on our client records. Should you require any further assistance please do not hesitate to contact me on the number below. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“GOOD SERVICE”

Posted 9 years ago

Thank you very much for your positive comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews