Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

UK Safety Management Reviews

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

4.6

Based on 1,539 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good initial contact. No email follow up, Inspector turned up unannounced.”

Posted 6 years ago

First of all we are pleased that you were happy with our Sales Representative. It is standards practice that we send out a confirmation letter as soon as the booking is made and contact our customers by telephone the day before the appointment and therefore please accept my apologies if for some reason we did not make contact with you. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Tester great but head office phone and try to arrange PAT testing 1 month before existing certificate expires which would mean that we lose 1 month. This has happened last couple of years and if it happens again next year will go elsewhere!”

Posted 6 years ago

First of all we are very pleased that you were happy with the engineer who carried out the work for you. We always aim to attend site on a date that is convenient for our customers and therefore if it is not suitable to move the date then this is not a problem what so ever. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Good service, fast receipt of certificates.”

Posted 6 years ago

Your kind words are very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Didn't turn up on the arranged date. Was late on the second arranged date.”

Posted 6 years ago

Please accept my sincere apologies for any inconvenience caused, if you would like to discuss the matter further please do not hesitate in contacting me. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 4 years ago

“Didn't follow my specific instructions at time of booking our appointment resulting in paying for a service we didn't require. Not credited for same. Appointment was change at late notice to suit their needs resulting in me being absent from office at that time and being unable to give specific instructions to engineer - ie Don't bother testing new computers straight out of the box, which would seem common sense - (old ones were clearly visible nearby)!! Very disappointing.”

Posted 6 years ago

“They carried out the testing fine, but failed to advise of extra charging for additional work or whether we required it to be done, and also failed to supply the itemised list of all items tested once we paid the invoice. Will be looking elsewhere in future...”

Posted 6 years ago

First of all I am very pleased that you were happy with the overall service provided. I can see from our records that a member of our Customer Relations team have dealt with your invoice query and this has now been resolved. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“The engineer who did the testing was great but the sales team called several times unaware of other team members having already called us. You also didn't realise that we had used you in previous years including 2016 and were trying to offer us a better deal than our competitors last year - but it was you!”

Posted 6 years ago

First of all I am very pleased that you were more than happy with the engineer who carried out the testing for you. In regards to the sales team I am very sorry for any confusion caused and this will be passed on to the relevant department to look into. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“We have used UKSM for some years now but this year we had some slight technical issues with the engineer unplugging computers before they had been turned off.....luckily no work was lost but it did cause our IT department an afternoon of unnecessary work.”

Posted 6 years ago

As discussed in our telephone conversation last week I am very sorry that you incurred that above issues and once again please accept my sincere apologies. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Arrived 1 week later than booked, despite me calling to confirm on the morning and being told he would be there that afternoon. When the engineer did arrive the service was vey good, very thorough. He was able to talk us though the issues and advise on improvements.”

Posted 6 years ago

“Took a while to sort out a time that was suitable after initial appointment was missed”

Posted 6 years ago

I am sorry for the delay as it is always our main priority to carry out the testing at the most convenient time for our customers. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“The appointment was made via the telephone then changed twice! We were called to change the appointment with 2 hours notice! Then hassled for payment everyday after despite being told the accountant was not in until the end of the week several times. The guy who did the testing was really nice and efficient. Shame really.”

Posted 6 years ago

“He didn't seem overly happy in his work.”

Posted 6 years ago

I am very sorry that the impression given by the engineer was not a positive one. A member of our Customer Relations team will be in contact with you immediately to discuss the matter further. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“It would have been better if they had arrived on time not an hour and a quarter late. The operator missed a plug until I pointed it out. Otherwise the work was carried out well. They rang the next day to get the invoice settled which I thought was rather promp. The invoice was incorrect although this was sorted out out straight away. All the staff were efficient, but their manner was a bit casual.”

Posted 7 years ago

First of all I am very sorry that the engineer did not arrive on time as this is something we always aim to acheive, however, I am sure you can appreciate that unfortunately there are occasions when things beyond our control prevent this from happening. I am pleased that your invoice query was dealt with efficiently and that overall you were happy with the service provided. We aim to always be professional, your comments have been feedback to the relevant department for further training and monitoring. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“An appointment was made for one day, but that was eventually, towards the end of that day, moved to the next day. There was a scare when the testing had been completed that some things had been cleared from my computer - but this fear was laid to rest when we restarted the computer. The operative (sorry forgotten his name!) was very pleasant and did the job well.”

Posted 7 years ago

“The technician who came was very good and quick he also tried very hard not to disrupt the office and if it had been just on him he would have got 5 stars. My disappointment is with the people in your office who firstly cancelled us TWICE and nearly did so a third time. Also when I received the invoices there were hidden extra's I had not been informed of. On both sites we were charged extra for microwaves also for socket testing. This is the first time we have used your company and maybe it is your practice to do this. We have never experienced it in the past. But even so it would have been good practice to have informed us of these extra charges.”

Posted 7 years ago

“The gentleman who came was efficient and professional, and gave us good service. However, when it came to paying we were disappointed with the price as we had been charged for a service we had not requested. On querying this we were re-in burst, but not on the card we used to pay, we are still awaiting the cheque. We were told a price would have given at the time of the appointment being made, we were never given a quote.”

Posted 7 years ago

“Poor scheduling - an appointment was made for the technician's visit on a morning, so I ensured this was free, only to be phoned the day before (when I was away from work, so could not respond) that the visit would be in the afternoon. I therefore lost up to around £180 in work I could have done on the morning I expected the technician, as well as a similar sum on the morning he did come. Not good. The technician himself was excellent.”

Posted 7 years ago

We take your feedback very seriously and I am aware that a member of our Customer Relations team has contacted you to discuss this matter further. If you do wish to contact me please do so on the following number. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“I thought that you should not ring and ask if everything was alright while the assistant is here as it can be rather difficult if things are not. Through my experience last week the assistant had a very strong body odour which was not at all pleasant and when he asked my to speak to his office I found this very unpleasant and difficult. I do not wish you to let the assistant know that this has come from us for future service.”

Posted 7 years ago

“The chap that did the testing was great. What wasn't so good was the inability to book a time for testing. I emailed to ask about a time the day before the booking and did not receive a reply.”

Posted 7 years ago

First of all we are very pleased that you were happy with the engineer who carried out the testing for you. I am very sorry that you did not receive a response in regards to the time of the engineers appointment. Although we can not give a specific time as to when the engineer will be on site as previous jobs can overrun and the engineer may hit bad traffic, however, you should of received a call to explain this so I am sorry this was not the case. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

“Everything was great. No problems very good service. Thank you.”

Posted 7 years ago

Your feedback is very welcomed. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 4 years ago

«
1
2
3
»

UK Safety Management is rated 4.6 based on 1,539 reviews