Name: UK Safety Management
Rating: 4.60

“Ok”

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Posted 8 years ago

Your feedback is very much appreciated. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“Efficient and polite”

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Posted 10 years ago

Your feedback is very much appreciated. RegardsJoanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Your Engineer was very helpful, polite and professional.”

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Posted 8 years ago

Our engineer will be very pleased to hear such comments, they are very much appreciated. Thank youJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“the service was extremely good and the gentleman who came to do the pat testing was very efficient. He would have got excellent but he removed some wiring from the linked TV's and we lost a signal on one of the TV's which we did not know till the football match was turned on! Very pleased with the whole set up, good quote and a phone call 1/2 hour before he arrived made it easy to organise my day.”

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Posted 11 years ago

Thank you very much for your positive comments in regards to the engineer and the overall service you received. Please accept my apologies for the loss of your signal during the football, I will feed this information back to the engineers Area Manager. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Unfortunately they didn't turn up to the first appointment, and the second time they arrived late, however the company representative that did arrive was very professional and polite, which is why I marked a good. The representative that I spoke to on the phone (Tim) whether he meant to or not seemed very abrupt when I called regarding to the lateness of his colleague and he hung up before I had finished talking. However as stated above the onsite representative does not deserve to be marked down for his colleagues attitude.”

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Posted 11 years ago

Thank you very much for your kind words in regards to the engineer who carried out your testing, we will pass these on. In regards to the telephone call you had with a member of our Operations Department we have looked into the matter and unfortunately there was a problem with the system that caused the call to end. We will however investigate your comments and deal with them internally. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The only reason they didn't get 5 stars is the office said they would be there at 9 and they turned up at 11.”

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Posted 10 years ago

First of all thank you for your high rating, we are very pleased that you are happy with the service carried out. I am very sorry that the engineer did not turn up at the requested time but this can sometimes be the result of another job over running or traffic. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Very friendly engineers. No issues at all.”

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Posted 11 years ago

We will pass on your kind words to the engineer, and are happy that you were pleased with the overall service received. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Prompt and courteous service. Unable to comment on "quality" of work, although original booking was for 2 days and work was completed in under 1!”

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Posted 11 years ago

Firstly may I thank you for your kind words regarding the service you received. In regards to the work carried out, our engineers are very efficient and aim to carry out the Portable Appliance testing with the minimum amount of disruption but to the highest level possible. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good, but had to rearranged several times before we got the work done.”

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Posted 8 years ago

First of all I am very pleased that you were happy with the service provided, however, apologies in regards to any delay in regards to the appointment.RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“UK Safety Management have been given 21 branches and our Head Office to PAT Test during the month of May. To my knowledge these have still not all been completed as one of the representatives was held up at one job so had to re arrange an appointment for Monday 9th May. I have telephoned UKSafety offices twice asking the question when an item fails what is the procedure? Are the Management in the store told they shouldn't use the item, because if not they have been told. A least 3 of the branches have had a failure! One of the branches is not even sure which item failed from their report it is not terribly clear. I am still awaiting a reply. The administration side of UK Safety seems somewhat confused, I have had several Certificates giving a valid date until 2018 and several with a 2017 date? More than a few duplicated also, several different people emailing me! Needs to be tightened up. I am concerned as UK Safety are carrying out Fixed Wire Testing for 5 of the branches so I hope that this is more conclusive! Sue Abbott”

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Posted 10 years ago

We are very sorry that you feel this way and your feedback has now been passed on to our Business Development Manager to be dealt with. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Good”

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Posted 10 years ago

Many thanks for your positive comments, your feedback is very much appreciated. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“A little bit expensive compared to what we normally pay”

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Posted 9 years ago

If you would like to discuss any queries you may have with the invoice please feel free to contact me on the following number. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“We requested a quote and was giving a really good deal. The test date (12th May) was booked in quickly and hassle free. We received a call (28/4) saying the testing could be done sooner than originally booked, as a engineer was in our area if we were happy with this. The Engineer arrived 30 minutes or so later and the testing was done by the end of the day. Very pleased.”

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Posted 10 years ago

Many thanks for your positive feedback in regards to the overall service you received from UK Safety Management. I apologise that the engineer was slightly later than expected but unfortunately this is sometimes due to the traffic between jobs. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“engineer was efficient”

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Posted 10 years ago

Many thanks, we will pass your kind words on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“would recommend.”

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Posted 10 years ago

Your recommendation is very much appreciated. Thank youJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 6 years ago

“Very good service from the engineer... we hardly knew he was here. We were invoiced for something we didn't order but, when we pointed this our to accounts, it was immediately removed.”

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Posted 10 years ago

We are pleased that you were happy with the engineer who carried out the testing for you, and that your invoice query was dealt with swiftly. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Engineer was very pleasant. However the testing could not be done in one visit and had to re-arrange another visit.”

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Posted 9 years ago

First of all we are very pleased that you were happy with the engineer who carried out the testing for you. I am sorry the testing could not be completed on one visit as this is always our main aim. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Very efficient”

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Posted 9 years ago

Your feedback is very much welcomed. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Pleasant and efficient operative carried out the service and arrived as booked. Initially the first booking was not for a convenient time and we had to rearrange, despite having told them we needed the testing done between 9am and 12 noon. Then, we had to review the testing on the phone immediately after the service before the service man left the building, which was somewhat time-wasting. Then they rang me the next day requesting payment over the phone immediately, I did not do this, for safety and data protection reasons, and paid online from their invoice. I expected 30 days to pay as we are regular customers, but this was not offered. Office staff pushy, service rep was great!”

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Posted 8 years ago

First of all we are very pleased that you were happy with the engineer who carried out the Portable Appliance testing for you. The reason we do the call whilst the engineer is still on site is so that any issues can be dealt with immediately. It is not our intention to push for payment we merely wish to issue you with your certificate as soon as possible, if you discuss your payment terms with our renewals department next year I am sure they will be able to help you. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 6 years ago

“overall very good - sales team helpful and friendly. PAT tester extremely pleasant and helpful. Clearer explanation and break down on costings would be benificial to new customers.”

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Posted 10 years ago

First of all thank you very much for your positive comments in regards to both our sales representative and our engineer - we will pass them on. The pricing structure is something that is clearly stated at the point of booking. However, if you have any queries what so ever our customer relations team are more than happy to help. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

UK Safety Management Reviews