UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the service delivery was very professional however I only have to PAT test for insurance and not sure it adds much value as a service in terms of safety itslef especially annually.”

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Posted 8 years ago

Many thanks for your kind words regarding the service you received. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Vary Professional and friendly Engineer”

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Posted 8 years ago

Your kind words will be passed on to the engineer and they will be much appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Nice and friendly . done a good”

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Posted 8 years ago

Many thanks for taking the time to leave your positive comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“good”

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Posted 8 years ago

Your feedback is very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Product was as marketed”

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Posted 8 years ago

Thank you for your feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Hardly knew he was there. I'm mean (I never give top marks)”

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Posted 8 years ago

We very much appreciate you taking the time to leave your positive comments. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“engineer was efficient”

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Posted 8 years ago

Many thanks, we will pass your kind words on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The only reason they didn't get 5 stars is the office said they would be there at 9 and they turned up at 11.”

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Posted 8 years ago

First of all thank you for your high rating, we are very pleased that you are happy with the service carried out. I am very sorry that the engineer did not turn up at the requested time but this can sometimes be the result of another job over running or traffic. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“PAT tester was friendly but unfortunately there are too many sales calls before and after the PAT test. We also booked for an afternoon slot on a Friday as this was our quietest time, however the PAT tester was waiting when I got to work on the morning of the test.”

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Posted 8 years ago

First of all I am pleased that you were happy with the engineer who carried out the work for you. I apologise for the amount of calls you received prior to our visit and this will be looked into internally. It is not always possible for our engineers to turn up at a specific time as jobs can over run or the engineer may be delayed due to traffic. However, I am sorry if a morning appointment was not convenient for you and we will try our best to accommodate you next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Overallervice delivery was good, on time, efficient.Good engineer, was willing to work around the running of the office.”

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Posted 8 years ago

We are very pleased that you were happy with the overall service you received from UK Safety Management. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Professional and carried out the work without interrupting our business”

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Posted 8 years ago

We are more than happy that you were satisfied with the service you received from UK Safety Management. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good service”

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Posted 8 years ago

Your positive feedback is very much appreciated. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Service was quick and not intrusive. Thank you.”

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Posted 8 years ago

All of our engineers are trained to carry out the testing as professionally and efficiently as possible, therefore, I am please this was the case for yourselves. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Very pleasant person doing the job.”

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Posted 8 years ago

Your kind comments regarding the engineer will be passed on. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“would recommend.”

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Posted 8 years ago

Your recommendation is very much appreciated. Thank youJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“every year an appointment is made and then they have someone in the area. Engineer very good and helpful”

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Posted 8 years ago

Thank you very much for your kind words in regards to the engineer. Our aim is to carry out the Portable Appliance testing at the most convenient time and date for the customer. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“We had 3 visits in total - 2 to site equipment and 1 to HQ. I cannot vouch for site inspections, but was not impressed with the engineer who visited HQ. He turned up toward the end of the day for initial appointment stressed almost to tears due to a previous job/extra journey he'd been asked to make. He would not engage in conversation with me despite being advised that I was his point of contact for information/instruction. He had to arrange to come back as there were more items than thought (made worse by turning up late in the day due to other jobs). When he returned on a later date, he made virtually no verbal interaction, just wandered about without checking with me exactly what needed doing. The only time he engaged in conversation was when it was time to give feedback over the phone, which was handed to me with a forced smile. I was not impressed that I had to give feedback whilst the engineer was standing next to me, making it difficult/awkward to give proper feedback. I would suggest that training is given in interacting with clients and that feedback is not done over the phone whilst engineer is still on site.”

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Posted 8 years ago

I am very sorry that the engineer who attended site did not do so in the manner in which we as a company expect from all of our engineers. I understand that a member of our Customer Relations team has contacted you to discuss all of the issues raised further and that you were satisfied with the outcome of this call. Once again please accept my sincere apologies. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Very good. Did the job discretely and within time frame given.”

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Posted 8 years ago

We are more than happy that you were pleased with the service carried out by UK Safety Management. Thank youJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Service engineer was pleasant & efficient”

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Posted 8 years ago

We will pass your kind words on to the engineer as they will be much appreciated. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Very efficient and reliable. The gentleman who came to test the appliances was very pleasant and carried out the tests quickly and without fuss and caused little or no disruption to the business.”

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Posted 8 years ago

We very much appreciate your feedback and your kind words will be passed on to the engineer. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews