Name: UK Safety Management
Rating: 4.60

“Good”

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Posted 8 years ago

Your feedback is very much appreciated. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Efficient & friendly service”

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Posted 8 years ago

Your feedback is much appreciated and we are very happy the you were more than pleased with the service that you received. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Efficient Service, however too many calls to office a few months before to try and get us to have job done sooner, also additional costs on invoices not stated on phone”

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Posted 8 years ago

Your comments are very important to us and all feedback is acknowledged and dealt with accordingly. I can see from looking at the account you received a call from our Customer Relations Department to resolve the issue with the additional services. I am sincerely sorry you received so many calls to move your appointment, on occasion the engineer will have an appointment that cancels, we need to then find him another job to attend for that day, however you should not have received so many calls and this will be addressed with the relevant department. Kind regardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Good but.....The service is good but for the last two years the original appointment has not been kept and the engineer turns up early. This year we have had a lot of work done in one of the units and some of the portable appliances had been packed away. I was on holiday when the engineer arrived early and therefore these pieces have missed the test! I will have to call in someone to do these pieces outside the blanket test we do annually.”

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Posted 8 years ago

We are very sorry this has happened to you on more than one occasion. We value your customer and want to resolve this for you. A member of our Customer Relations Team will contact you immediately. Kind RegardsJoanne RobertsCustomer Relations ManagerUK Safety Management 08448004180

Posted 5 years ago

“The engineer came at the wrong time - not his fault (had been given the wrong information), so was sent away. The appointment was rescheduled immediately. The attending engineer at the next visit struggled with communication. He tested things that we didn't ask for (chargeable items) and didn't mention when we had reached the agreed limit of items to be tested so the invoice came as a surprise. I was also asked to rate the engineer whilst he was standing in front of me. So that was a of waste of time. The invoice issue was resolved quickly and some items were removed from the final invoice. The job (PAT testing) was completed correctly. But the lack of communication with regards to the billing means I won't be using UK safety management again.”

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Posted 8 years ago

I am sincerely sorry you were not happy with the service you received from UK Safety Management. A member of our customer relations team will be in touch with you immediately to resolve this matter. Our engineers follow a very strict procedure whilst on site. He should arrive on site and conduct a walk round with you before starting the testing. At this point you would have directed him to any items that you did not require testing. I am sorry that you felt uncomfortable giving feedback in relation to the engineer while he was stood with you. Your feedback has been fed back to Management to help us improve going forward. Our agent will discuss with you the lack of communication in relation to billing. Kind RegardsJoanne Adams Customer Relations ManagerUK Safety Management08448004180

Posted 5 years ago

“Didn't let us know your operative was runningate”

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Posted 8 years ago

A member of our customer relations team will contact you in relation to your comment above as we are unsure what this means. Kind regardsJoanne Adams Customer Relations Manager 08448004180

Posted 5 years ago

“Very quick and no fuss”

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Posted 8 years ago

Thank you very much for your comments, they are greatly appreciated. We aim to carry out the Portable Appliance testing as effeiciently and professional as possible and are therefore pleased that you feel that this was achieved. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Very friendly man. He just got on with the job with no fuss. Spoke about reaching the plug for fridge and freezer. I said not to pull them out because of the flooring and he explained your stance on this but then he was able to reach the plugs anyway.”

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Posted 8 years ago

Thank you very much for your kind words in regards to the engineer who carried out the Portable Appliance Testing for you, we will pass your feedback onto him. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Efficient PAT testing service, timely reminder to book and friendly, approachable engineer.”

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Posted 8 years ago

Thank you very much for your comments, they are greatly appreciated. We aim to carry out the Portable Appliance testing as effeiciently and professional as possible and are therefore pleased that you feel that this was achieved. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“2nd year we have used UK Safety Management. Their engineer was polite, chatty and helpful. Just make sure you tell them when booking that you don't want your sockets tested.”

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Posted 8 years ago

Thank you very much for your comments regarding the engineer who carried out your Portable Appliance Testing, we will pass them on to him. We offer additional services to all of our customers .However, if these services are not required we will deal with the matter as swiftly as possible. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Good efficient service”

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Posted 8 years ago

We appreciate your positive feedback. Thank youJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“UK Safety are punctual, invisible in the workplace while testing electronics and efficient. They provide a good service very affordably.”

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Posted 8 years ago

Many thanks for your positive comments we are pleased that you were happy with the service provided. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Engineer good, polite, however, he did not explain that certain checks incurred extra fees I.e. socket checks. This should have been explained before proceeding either by the telephone sales rep or by the engineer. We assumed that he could do a quoted amount of checks for a set fee and did not realise that this did not include sockets and the engineer failed to elaborate.”

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Posted 8 years ago

We aim to provide our customers with a complete service and these additional services are detailed on the confirmation letter we send out. However, they are totally optional and if they are not required our engineer will not carry them out. RegardsJoanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Very efficient”

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Posted 8 years ago

Thank you for providing your positive feedback. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Pat Testing”

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Posted 8 years ago

Many thanks. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“All good, quick and reliable.”

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Posted 8 years ago

Many thanks for taking the time to leave your positive comments, we are pleased that you were happy with the service provided. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Uk safety management were very reliable and turned up on time. My only issue but it does not effect their work is they get my name wrong every year. David Kelly”

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Posted 8 years ago

First of all we are pleased that you were happy with the service provided. Please accept my sincere apologies in regards to the confusion with you name and this has now been amended on our records. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“Done exactly as quoted and arrived on time. Worked around staff quietly and professionally.”

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Posted 8 years ago

All of engineers are trained to work around our customers as professionally as possible and therefore I am pleased that this was the case for yourselves. RegardsJoanne AdamsCustomer Relations Manager0844 800 4180

Posted 5 years ago

“very good very pleasant left NO mess”

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Posted 8 years ago

We are very pleased that you were happy with the way in which the Portable Appliance testing was carried out. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

“Service fine but tried to charge for socket testing which we had not asked for and did not require. Charge was dropped after a 'conversation'.”

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Posted 8 years ago

First of all we are pleased that you were satisfied with the service received. We offer additional services to all of our customers in order to provide a complete service. However, if as in your case this is not required it will be dealt with as swiftly as possible. RegardsJoanne Adams Customer Relations Manager0844 800 4180

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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