Name: UK Safety Management
Rating: 4.60

“UK Safety Management have been given 21 branches and our Head Office to PAT Test during the month of May. To my knowledge these have still not all been completed as one of the representatives was held up at one job so had to re arrange an appointment for Monday 9th May. I have telephoned UKSafety offices twice asking the question when an item fails what is the procedure? Are the Management in the store told they shouldn't use the item, because if not they have been told. A least 3 of the branches have had a failure! One of the branches is not even sure which item failed from their report it is not terribly clear. I am still awaiting a reply. The administration side of UK Safety seems somewhat confused, I have had several Certificates giving a valid date until 2018 and several with a 2017 date? More than a few duplicated also, several different people emailing me! Needs to be tightened up. I am concerned as UK Safety are carrying out Fixed Wire Testing for 5 of the branches so I hope that this is more conclusive! Sue Abbott”

Helpful Report

Posted 8 years ago

We are very sorry that you feel this way and your feedback has now been passed on to our Business Development Manager to be dealt with. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“the gentleman was very polite, efficient and professional. However i didn't need to have the phone call at the end of his visit to check if he had done his job properly and be sold other products by your company.”

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Posted 9 years ago

First of all we are very pleased that you were happy with the engineer who carried out the work for you. In regards to the call made at the end of the visit this is purely to make sure that everything as gone well with the testing and to resolve any issues on the day. However, please be informed that your comments have been taken on board and this procedure has now been changed. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The engineer was great, was very polite and cleaned up after himself. My only negative would be that he had to ring into his office and they did a short phone survey while the poor guy was stood there. As it was he got all positive feedback but I think its really undermining for him to have to stand there and listen to me answer the questions. Maybe this type of questioning could be done with a short phone call after the engineer has left.”

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Posted 9 years ago

First of all many thanks for your positive comments in regards to the engineer. In reference to the call made whilst the engineer is still on site, this call is made to ensure that the work has been carried out to the high standards we expect from all of our engineers and to confirm that the job was finished to your complete satisfaction and that all items are in working order before the engineer leaves your site. However, we appreciate your feedback. Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Operative was excellent and the testing was carried out in a very professional manner. I think you could improve your offering with banded pricing so offer prices for number of appliances and then charge extra over the top e.g. 1-40 items = x price, 41-80 items = x price etc. This kind of price plan allows for better budgeting and is less of a shock to the client who has a figure in mind and has no idea they have 110+ items to be tested.”

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Posted 9 years ago

Many thanks for your feedback in regards to the service you received. Your comments have been noted and have been taken on board. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“We requested a quote and was giving a really good deal. The test date (12th May) was booked in quickly and hassle free. We received a call (28/4) saying the testing could be done sooner than originally booked, as a engineer was in our area if we were happy with this. The Engineer arrived 30 minutes or so later and the testing was done by the end of the day. Very pleased.”

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Posted 9 years ago

Many thanks for your positive feedback in regards to the overall service you received from UK Safety Management. I apologise that the engineer was slightly later than expected but unfortunately this is sometimes due to the traffic between jobs. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“It's good service and the engineer is helpful many thanks”

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Posted 9 years ago

Many thanks for your positive comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Fast and efficient.”

Helpful Report

Posted 9 years ago

We appreciate your comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The engineer was friendly and efficient. However, the company did cancel twice before they come (third time lucky). Third year we have used them and the cancellation wouldn't stop us using them again.”

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Posted 9 years ago

First of all we are very pleased that you were happy with the engineer who carried out the testing for you. We apologise that the date of the testing was moved, however, the engineer who was due to carry out the work for you was unfortunately off work ill over the period you were originally booked in. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Very good service”

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Posted 9 years ago

Your feedback is very much appreciated. Many thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The gentleman who performed our PAT was very polite and courteous.”

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Posted 9 years ago

Thank you very much for your kind words in regards to the engineer, we will pass them on. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Very good service. Work is done promptly and with very little disruption to our work. The only thing I would point out is every year since we started having these checks done they contact us to make an appointment on the annual date but then always ask if they can come earlier than this date.”

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Posted 9 years ago

First of all we are pleased that you were happy with the service you received again by UK Safety Management. Our main aim is to carry out the Portable Appliance Testing at a time that is the most convenient for the customer. If it is not convenient for the appointment time to be changed that is not a problem at all. Thank you for your feedback it is much appreciated. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Everything was completed very professional.”

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Posted 9 years ago

We greatly appreciate your positive feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“engineer turned up on time ( great ) completed the job ( great ) explained the invoice will be sent via email and we have 7 days to pay ( great ) The Leeds head office called our office to check we was happy with the service ( great ) I explained I was in a meeting at the time was unable to talk properly, but he still carried on how payment can be made ( poor ) the engineer had only just left 1 hour.When I returned back to my office we had 9 missed calls from Leeds logged on our phone ( BAD).”

Helpful Report

Posted 9 years ago

Thank you very much for your positive comments regarding the service received and the engineer who carried out your Portable Appliance testing. I am very sorry that you felt any pressure in regards to the payment, our main priority is to ensure customers receive their certificates as promptly as possible once the work has been completed. I am sincerely sorry you were called so many times, the matter is being investigated internally and will be dealt with accordingly as this is not our standard practice. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Engineer was friendly and helpful”

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Posted 9 years ago

Your feedback in regards to the engineer is very much appreciated and we will pass your positive comments on. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Fast and efficient service”

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Posted 9 years ago

Your positive feedback is much appreciated and we are pleased that you were happy with the overall service that you received. Many thanks. Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“PAT testing was carried out quickly & efficiently. Engineer was friendly. Only complaint would be that he should have checked before unplugging telephones & computers”

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Posted 9 years ago

UK Safety Management take great care in order to provide a professional and efficient service for all of our customers and therefore your comments have been passed to the relevant departments to deal with. Thank you very much Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“No problems”

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Posted 9 years ago

We are very pleased that you were happy with the service provided. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“I am very pleased with service”

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Posted 9 years ago

Thank you very much for your positive comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Testing was completed very efficiently and professionally. Engineer was left on his own and worked around the building without too much assistance.from us.”

Helpful Report

Posted 9 years ago

Many thanks for your kind and positive words in regards to the engineer who carried out your Portable Appliance testing. All of our engineers take great pride in the service that they provide to our customers. I will pass your feedback onto the engineer. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Operative was very quick He kept going off brief and wanting to test equipment provided by the Council, who maintain it. This despite being told otherwise”

Helpful Report

Posted 9 years ago

Your comments are very important to us and all feedback is acknowledged and dealt with accordingly. Your feedback has been passed to the Operations Department. If you would like to contact the office in regards to the items that shouldn't have been tested we will resolve this matter immediately. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

UK Safety Management Reviews