UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to deal with. The appointment date was changed a few times (at UKSM's request) but to be fair, they communicated the changes politely and efficiently. The quotation letter should be clearer about what "optional" services are included. The default position should be that the customer has to "opt in" to the additional extra services and not "opt out" at the point the technician comes to test the equipment. The Technician does not automatically ask if all services are required - he simply does them, then the invoice appears. On the plus side, UKSM credited the "extras" back to us when it was pointed out that the quotation was not clear. Overall, I would recommend.”

Helpful Report

Posted 9 years ago

Many thanks for your feedback it is very valuable to us and we will pass your suggestions on to our development department. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“efficient. No problems.”

Helpful Report

Posted 9 years ago

Your feedback is much appreciated and we are very happy the you were more than pleased with the service that you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“overall very good - sales team helpful and friendly. PAT tester extremely pleasant and helpful. Clearer explanation and break down on costings would be benificial to new customers.”

Helpful Report

Posted 9 years ago

First of all thank you very much for your positive comments in regards to both our sales representative and our engineer - we will pass them on. The pricing structure is something that is clearly stated at the point of booking. However, if you have any queries what so ever our customer relations team are more than happy to help. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Engineer was good and competent. Should be made apparent when providing costs that a pc for example will count as at least 4 items - monitor, base unit and 2 power leads. Everything with a removable power lead is basically at least 2 items”

Helpful Report

Posted 9 years ago

First of all we are very pleased that you were happy with the engineer who carried out the testing for you. Our testing procedure is always discussed with the engineer on the day and this would not be down to our sales representative. If however, you have any further questions please do not hesitate in calling our customer relations team on the number below. Regards Joanne Adams Customer Relations Manger 0844 800 4180

Posted 5 years ago

“Quick friendly and efficient..”

Helpful Report

Posted 9 years ago

Your feedback is very valuable to us. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Polite prompt service.”

Helpful Report

Posted 9 years ago

We are very grateful for your positive feedback. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The technician was friendly and completed the 30 item testing before asking about any extras.”

Helpful Report

Posted 9 years ago

We will pass your comments on to the engineer who carried out your testing and are happy that you were pleased with the service you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Surprised to pay for socket and microwave testing when the engineer did not ask about these. There are no stickers ( similar to plug leads )to indicate these have been done - perhaps this is normal”

Helpful Report

Posted 9 years ago

Your feedback is very much appreciated. The results of these tests will be included in your full itemised test report. However, if you wish to discuss the matter further please contact our Customer Relations team on the following number and they will be more than happy to assist. Regards Joanne Adams Customer Relations Manager 0844 8004180

Posted 5 years ago

“Good quick service”

Helpful Report

Posted 9 years ago

Your feedback is very valuable to us. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good service. Booking was easy, tester was on time and efficient.”

Helpful Report

Posted 9 years ago

We are very happy that you were pleased with the service you received from UK Safety Management and will pass your kind words on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Basically provide the service we require but the chap who came could have been a bit more cheerful.”

Helpful Report

Posted 9 years ago

Many thanks for taking the time to give us your feedback. We are pleased that you were happy with the service you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Good professional service, site engineer very polite.”

Helpful Report

Posted 9 years ago

Many thanks for your feedback, we are very pleased that you were happy with the service provided and the engineer who carried out the testing for you. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The engineer who came to perform our PAT test was very efficient. He allowed us to keep the office running smoothly , with very little disruption. However, when we received the invoice it included extras for microwave emission testing and electrical socket testing. Apparently we should have read the small print on the initial agreement and should have opted out, on the day, if tests on these items were not required. I just thought l would bring it to the attention of others to read the small print.”

Helpful Report

Posted 9 years ago

Thank you very much for your comments regarding the engineer who carried out your Portable Appliance testing, we will pass them on to him. We offer additional services to all of our customers in order to provide a complete service. However, if these services are not required we will deal with the matter as swiftly as possible. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Very good service from the engineer... we hardly knew he was here. We were invoiced for something we didn't order but, when we pointed this our to accounts, it was immediately removed.”

Helpful Report

Posted 9 years ago

We are pleased that you were happy with the engineer who carried out the testing for you, and that your invoice query was dealt with swiftly. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Paperwork at the end was i9ncorrect5. I had to ask twice for correct invoice and then no one rang back as advised to take payment. However work was efficient and timely”

Helpful Report

Posted 9 years ago

We are please that you were happy with how the Portable Appliance testing was conducted. In regards to the invoice, please accept my apologies that you did not receive the correct copy initially, I understand this has now been rectified. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“A good all round professional service”

Helpful Report

Posted 9 years ago

Your feedback is much appreciated and we are very happy the you were more than pleased with the service that you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Thank you, the electrician attended promptly at first appointment at 9am and worked efficiently. I was pleased with the sevice”

Helpful Report

Posted 9 years ago

Thank you very much for your kind words in regards to the engineer who carried out the Portable Appliance Testing for you, we will pass your feedback onto him. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“Left a red sticker on one piece of equipment saying not passed do not use but didn't explain why. Also, didn't test all the equipment!!”

Helpful Report

Posted 9 years ago

All of our engineers are trained to advise the reason for any failures to a site contact. However, if the site contact is not available they will inform someone of the fault before leaving site. In regards to the missed appliances, we do carry out a Customer Relations call where any queries such as this can be dealt with immediately. Please contact the office on the following number and it will be resolved for you straight away. Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“The engineer was helpful and independently completed his work.”

Helpful Report

Posted 9 years ago

We are very happy that you were pleased with the engineer who carried out the Portable Appliance testing for you. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 5 years ago

“NA”

Helpful Report

Posted 9 years ago

Thank you for leaving a good score on here it is very important to us to receive positive feedback from our clients. Kind regards Joanne Adams Customer Relations Manager 08448004180

Posted 5 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews